Job Introduction
Head of Hospitality 40 hours per week Up to £40,000 The City Ground, Pavilion Road, West Bridgford, Nottingham, NG2 5FJ We are seeking a
Head of Hospitality
to oversee our hospitality operations at the iconic
The City Ground, home to Nottingham Forest FC . This leadership role aims to ensure exceptional hospitality service delivery across conference and banqueting, as well as match day hospitality. The successful candidate will effectively manage the hospitality team in alignment with Service Level Agreements (SLAs), while promptly achieving business deadlines and targets as directed by the General Manager. Join us in fostering a vibrant, high-quality hospitality experience that reflects the esteemed reputation of
Nottingham Forest FC. What you’ll do: Be a leader in service excellence, leading the department by example with exemplary service and guest experience standards. Manage the Hospitality team to ensure that both business objectives are met and standards are delivered competently and consistently through regular 1-2-1 meetings, EPAs, and business reviews. Control all match day and non-match day department staffing operations, working closely with the Staffing Manager. Manage all department purchasing, ensuring that costs and expenditure are controlled in line with budget, utilising nominated suppliers and maximising labour productivity. Lead the optimal utilisation of the site EPOS across all Hospitality areas, ensuring sufficient training and monitoring of use. Continually seek ways to enhance quality through innovation and cost efficiencies by monitoring performance against existing standards. Work closely with the Staffing Manager to ensure the unit has a training plan and that all statutory and bespoke training is scheduled, carried out, and recorded. Ensure compliance with Human Force for all shifts and approvals, keeping to deadlines to ensure timely and compliant payroll processes. Lead and manage the Hospitality team and actively promote The City Ground for both internal and external clientele. Undertake duty management and operational shifts as required. Control GP through ensuring cash and stock is managed and liaise with all departments to ensure client billing is both accurate and timely. Drive match day and non-match day sales and profit performance through management and monitoring of KPIs. Develop good long-term client relationships with clients and agents to generate win-win situations. Ensure the unit complies with all company and client policies, site rules, and statutory regulations. Be an advocate for Health and Safety for the department, managing operational requirements. Facilitate a high support, high challenge performance management culture that motivates an engaged workforce. Manage and update a post-match-day maintenance log and take necessary actions as required. What you bring: Essential High standard of literacy and numeracy. Experience in leading a Hospitality operations team. Expertly manage day to day challenging client relationships. Well-developed verbal, non-verbal, presentation and communication skills. Experience of delivering high quality hospitality operations. Operational knowledge, skills and experience in managing multi-service operations. Management of large and diverse teams. Manage multiple workloads and shifting priorities. Deliver excellence in operational service standards and customer satisfaction. Demonstrate resilience when faced with conflicting business challenges. Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels. Achieve set standards and operate to performance criteria, such as health and safety and hygiene. Stadia or large event space management experience. Self-motivated and able to work on own initiative. Desirable IOSH managing safely qualification. SIA personal licence holder. Ready to be part of something greater? Apply today! Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.
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Head of Hospitality 40 hours per week Up to £40,000 The City Ground, Pavilion Road, West Bridgford, Nottingham, NG2 5FJ We are seeking a
Head of Hospitality
to oversee our hospitality operations at the iconic
The City Ground, home to Nottingham Forest FC . This leadership role aims to ensure exceptional hospitality service delivery across conference and banqueting, as well as match day hospitality. The successful candidate will effectively manage the hospitality team in alignment with Service Level Agreements (SLAs), while promptly achieving business deadlines and targets as directed by the General Manager. Join us in fostering a vibrant, high-quality hospitality experience that reflects the esteemed reputation of
Nottingham Forest FC. What you’ll do: Be a leader in service excellence, leading the department by example with exemplary service and guest experience standards. Manage the Hospitality team to ensure that both business objectives are met and standards are delivered competently and consistently through regular 1-2-1 meetings, EPAs, and business reviews. Control all match day and non-match day department staffing operations, working closely with the Staffing Manager. Manage all department purchasing, ensuring that costs and expenditure are controlled in line with budget, utilising nominated suppliers and maximising labour productivity. Lead the optimal utilisation of the site EPOS across all Hospitality areas, ensuring sufficient training and monitoring of use. Continually seek ways to enhance quality through innovation and cost efficiencies by monitoring performance against existing standards. Work closely with the Staffing Manager to ensure the unit has a training plan and that all statutory and bespoke training is scheduled, carried out, and recorded. Ensure compliance with Human Force for all shifts and approvals, keeping to deadlines to ensure timely and compliant payroll processes. Lead and manage the Hospitality team and actively promote The City Ground for both internal and external clientele. Undertake duty management and operational shifts as required. Control GP through ensuring cash and stock is managed and liaise with all departments to ensure client billing is both accurate and timely. Drive match day and non-match day sales and profit performance through management and monitoring of KPIs. Develop good long-term client relationships with clients and agents to generate win-win situations. Ensure the unit complies with all company and client policies, site rules, and statutory regulations. Be an advocate for Health and Safety for the department, managing operational requirements. Facilitate a high support, high challenge performance management culture that motivates an engaged workforce. Manage and update a post-match-day maintenance log and take necessary actions as required. What you bring: Essential High standard of literacy and numeracy. Experience in leading a Hospitality operations team. Expertly manage day to day challenging client relationships. Well-developed verbal, non-verbal, presentation and communication skills. Experience of delivering high quality hospitality operations. Operational knowledge, skills and experience in managing multi-service operations. Management of large and diverse teams. Manage multiple workloads and shifting priorities. Deliver excellence in operational service standards and customer satisfaction. Demonstrate resilience when faced with conflicting business challenges. Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels. Achieve set standards and operate to performance criteria, such as health and safety and hygiene. Stadia or large event space management experience. Self-motivated and able to work on own initiative. Desirable IOSH managing safely qualification. SIA personal licence holder. Ready to be part of something greater? Apply today! Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.
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