As Head of Housekeeping at Britannic Explorer, a Belmond Train, you are part of a team responsible for maintaining the cleanliness, orderliness and overall appearance of the train. In this role, you will lead the cabin team to ensure the train is clean, well-maintained and welcoming, ensuring our guests enjoy the highest standards of service and a luxurious experience beyond their expectations. If you’re looking to develop your skills and be part of a legacy of luxury, this is your moment.
Primary Responsibilities Include:
Creating, updating and implementing departmental standard operating procedures.
Overseeing and managing the cabin service for our guests, making sure all services are delivered punctually in accordance with our standards.
Providing excellent customer service to guests in accordance with Belmond and Leading Quality Assurance standards.
Monitoring team members’ effectiveness and implementing corrective action where required.
Reporting and coordinating maintenance work with the relevant teams to keep the train in good order.
Budgeting, planning and monitoring departmental expenditure.
Requirements
What You Bring:
Applicants must have eligibility to work in the UK.
Previous experience in a similar role, preferably within the luxury hospitality industry.
Relevant management or field/industry related diploma or degree.
Experience in managing a team.
Experience in operating a modern sewing machine, overlock machine, heat sealing iron, scissors, rippers and bolt cutters in a safe and efficient manner.
Experience in resolving customer issues/complaints.
This is your moment. Apply today!
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