Head of Housing – Voids, Lettings, and Major Adaptations
Salary: £73,434 - £80,437
Location: London
Contract Type: Permanent
Interviews: To take place ASAP
Are you a strategic leader with a passion for delivering exceptional housing services? We are seeking a
Head of Housing
to lead on
Voids, Lettings, and Major Adaptations
for a Local Authority.
Reporting into the Director of Tenancy services, this pivotal role focuses on minimising void loss, improving services, and shaping operational excellence.
This is an exciting opportunity to make a significant impact on housing services within a Local Authority, driving transformation and delivering meaningful change for tenants.
About the Head of Housing role: Act as the primary contact for tenant interactions, ensuring a seamless customer experience within the Housing Management division. Minimise void loss and enhance tenant onboarding processes for new homes. Embrace and implement technological innovations to improve operational efficiency for both the team and tenants. Respond proactively to changes in the social and regulatory environment, adapting systems, processes, and benchmarking against best practices. Support the integration of the Council’s operating model and advance the Customer Access Strategy, promoting digital engagement and channel shifts. Use customer insights and root cause analysis to enhance service delivery, reduce repeat contact, and achieve first-time resolution.
Your previous experience as a Head of Housing: Demonstrable experience as a
Head of Housing
or in a comparable senior leadership role within a Local Authority. A proven track record of leading strategic teams to deliver high-performance outcomes and exceptional customer service. Strong understanding of voids management, lettings, and major housing adaptations. Excellent communication and leadership skills, with the ability to manage relationships at all levels. A proactive approach to embracing technology and innovation in service delivery. A relevant professional qualification (e.g., Chartered Institute of Housing) is desirable.
Ready to lead the way in housing innovation?
Apply now to join a dynamic team committed to excellence. If you are interested in this Head of Housing role, please send your updated CV.
#J-18808-Ljbffr
Interviews: To take place ASAP
Are you a strategic leader with a passion for delivering exceptional housing services? We are seeking a
Head of Housing
to lead on
Voids, Lettings, and Major Adaptations
for a Local Authority.
Reporting into the Director of Tenancy services, this pivotal role focuses on minimising void loss, improving services, and shaping operational excellence.
This is an exciting opportunity to make a significant impact on housing services within a Local Authority, driving transformation and delivering meaningful change for tenants.
About the Head of Housing role: Act as the primary contact for tenant interactions, ensuring a seamless customer experience within the Housing Management division. Minimise void loss and enhance tenant onboarding processes for new homes. Embrace and implement technological innovations to improve operational efficiency for both the team and tenants. Respond proactively to changes in the social and regulatory environment, adapting systems, processes, and benchmarking against best practices. Support the integration of the Council’s operating model and advance the Customer Access Strategy, promoting digital engagement and channel shifts. Use customer insights and root cause analysis to enhance service delivery, reduce repeat contact, and achieve first-time resolution.
Your previous experience as a Head of Housing: Demonstrable experience as a
Head of Housing
or in a comparable senior leadership role within a Local Authority. A proven track record of leading strategic teams to deliver high-performance outcomes and exceptional customer service. Strong understanding of voids management, lettings, and major housing adaptations. Excellent communication and leadership skills, with the ability to manage relationships at all levels. A proactive approach to embracing technology and innovation in service delivery. A relevant professional qualification (e.g., Chartered Institute of Housing) is desirable.
Ready to lead the way in housing innovation?
Apply now to join a dynamic team committed to excellence. If you are interested in this Head of Housing role, please send your updated CV.
#J-18808-Ljbffr
