This is a senior leadership position, where you'll take responsibility for live operations, end-to-end service management, and providing outstanding end-user support. You'll oversee everything from workplace technology to business continuity, leading a team of service management and technical support specialists, as well as suppliers.
Duration:
6 months.
Rate:
up to £700 per day - Inside IR35
Location:
3-4 days week in office (Central London)
Here's what you'll be taking charge of:
Service performance:
Ensure technology delivers as intended, with incidents, changes, and requests managed efficiently. Ownership at the core:
Drive KPIs, SLAs, and service reporting to consistently meet and exceed expectations. Effective transitions:
Lead service design and transition processes for new and evolving technologies. Leadership and teamwork:
Manage and develop your team while ensuring third-party vendors deliver real value. Technology ownership:
Oversee laptops, Teams Rooms, printers, and other workplace technology, from roadmaps to budgets. Business continuity:
Ensure plans, policies, and exercises are robust, up-to-date, and fit for purpose.
What you'll bring to the role: You have experience running high-performing service operations, are proficient with enterprise tools like AD, Azure, and ServiceNow, and have a strong working knowledge of Microsoft, Apple, and modern workplace technology. Experience of implementing a new support contract. Experience implementing tech bar services and VIP Support. ITIL certification is essential, and you'll bring a sharp customer focus, commercial awareness, and the ability to manage competing priorities effectively. Must have global experience. Commercial awareness and operated at minimum of 'Head of' level within an ITSM position.
Sound like you? I'd love to hear from you. #J-18808-Ljbffr
Duration:
6 months.
Rate:
up to £700 per day - Inside IR35
Location:
3-4 days week in office (Central London)
Here's what you'll be taking charge of:
Service performance:
Ensure technology delivers as intended, with incidents, changes, and requests managed efficiently. Ownership at the core:
Drive KPIs, SLAs, and service reporting to consistently meet and exceed expectations. Effective transitions:
Lead service design and transition processes for new and evolving technologies. Leadership and teamwork:
Manage and develop your team while ensuring third-party vendors deliver real value. Technology ownership:
Oversee laptops, Teams Rooms, printers, and other workplace technology, from roadmaps to budgets. Business continuity:
Ensure plans, policies, and exercises are robust, up-to-date, and fit for purpose.
What you'll bring to the role: You have experience running high-performing service operations, are proficient with enterprise tools like AD, Azure, and ServiceNow, and have a strong working knowledge of Microsoft, Apple, and modern workplace technology. Experience of implementing a new support contract. Experience implementing tech bar services and VIP Support. ITIL certification is essential, and you'll bring a sharp customer focus, commercial awareness, and the ability to manage competing priorities effectively. Must have global experience. Commercial awareness and operated at minimum of 'Head of' level within an ITSM position.
Sound like you? I'd love to hear from you. #J-18808-Ljbffr
