Team purpose statement:
We provide Legendary Service experience for our clients throughout the contract life, whilst delivering budgeted revenue and profit through identification of mutually beneficial opportunities. Purpose:
Due to the growth at Murray, this role will play a pivotal part in developing and executing the short / medium / long term growth strategy and ensuring the team delivers against ongoing client experience via Murray Work Smarter proposition. The role will work alongside Head of Contract Implementation & Sales Teams to support the smooth onboarding of new customers in a way that ensures the client feels very well cared for, supported throughout. We are a growing company with exciting plans, and we’d love you to join us on our journey. This role has the potential to open doors to other departments, with great self-development opportunities, so apply now to find out more! The Head of National Accounts role will be responsible for: Setting the Strategy. This includes:
Developing (with other Head of Dept’s) overall sales strategies to deliver on the Company sales revenue and gross profit targets. Consistently feeding fresh customer, market, product and innovation insights, desires and pains into the business. Working with Design, Operations, BI, Marketing teams to continually develop innovative solutions and ideas to keep Murray continually fresh, ahead and unique in the marketplace. Developing a winning strategy for all strategic growth customers (win with the winners) that is as closely aligned as possible to our sales process using the Account Strategy document (127). Execute on the above winning strategies to a standard that ensures a minimum revenue growth YOY.
Client Retention. This includes:
Work with the Account Manager to develop a winning retention strategy for each client using the Account Strategy tab on the CID. Review and refresh this strategy at least annually to ensure a minimum retention rate. Execute on any actions allocated to the CRM resulting from the above strategy plan.
Leadership of the client senior contact strategy (RACI) agenda throughout the term of the agreement. This includes:
Overall responsible to RACI contact strategy in place for all strategic clients. An escalation point for both the client and Murray colleagues if issues develop during the partnership. To work with CI and Sales Teams to ensure a smooth handover for the client from opportunity to CI to ongoing management.
Becoming a Client Experience thought leader within Murray to ensure ongoing continuous Legendary Service evolvement. Key member of the Murray leadership team, contributing ideas, experience, and market intelligence to help shape future strategy and guide the best possible business decisions. Leadership of the Account Management team. This includes:
Assisting HR in selection process of new Account Managers. Set up and oversight of new Account Manager training and development. Ongoing quality and process monitoring, coaching and improvement. Attending client meetings if the Account Manager requires higher-level assistance in addition to CRM attendance.
The following mindset will be required from The Business Development Executive: Determination:
The drive, energy, persistence and tenacious resilience to succeed whatever the weather. Good Relationship Builder:
Personable/affable and able to build relationships with all personality types. Good Communicator:
For both internal and external engagement. Not afraid to pick up the phone or visit people in person to get what you need. Continuous Improvement:
Keen to learn and keep up to date with the fast-paced business and digital changes. Creativity:
We will have to find creative ways to hit deadlines and meet targets. Accuracy:
An eye for detail is critical. Work ethic:
Willingness to work hard is an essential quality for success. Team Player:
This role will involve interaction with other departments, and it has to be considerate, professional and effective at all times. Values Driven:
Total commitment to company values at all times, every day. The successful applicant will have the following related skills / experience: 5+ years of experience working in a B2B environment. 5+ years of experience in leading world class sales teams. Experience working in a collaborative, matrix management environment, including collaboration with Creative, Operational, and New Business colleagues. 40 hours working week, typically Mon – Fri 8:30am to 5:00pm. NB: flexibility required with working hours due to customer meeting attendance. Benefits: 30 days holiday per annum including bank holidays. Eyecare Provision. Employee Assistance Programme. Pension Contributions - 5% matched. Holiday purchase scheme. Free parking onsite at head office. Free lunch when onsite at head office. Please note that this job description is intended only to act as a guide to the requirements of this role and is not an exhaustive list. As such all job descriptions are non-contractual and may be subject to review and amendment. The company and management reserve the right to require you to undertake reasonable duties and tasks which are not detailed below.
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We provide Legendary Service experience for our clients throughout the contract life, whilst delivering budgeted revenue and profit through identification of mutually beneficial opportunities. Purpose:
Due to the growth at Murray, this role will play a pivotal part in developing and executing the short / medium / long term growth strategy and ensuring the team delivers against ongoing client experience via Murray Work Smarter proposition. The role will work alongside Head of Contract Implementation & Sales Teams to support the smooth onboarding of new customers in a way that ensures the client feels very well cared for, supported throughout. We are a growing company with exciting plans, and we’d love you to join us on our journey. This role has the potential to open doors to other departments, with great self-development opportunities, so apply now to find out more! The Head of National Accounts role will be responsible for: Setting the Strategy. This includes:
Developing (with other Head of Dept’s) overall sales strategies to deliver on the Company sales revenue and gross profit targets. Consistently feeding fresh customer, market, product and innovation insights, desires and pains into the business. Working with Design, Operations, BI, Marketing teams to continually develop innovative solutions and ideas to keep Murray continually fresh, ahead and unique in the marketplace. Developing a winning strategy for all strategic growth customers (win with the winners) that is as closely aligned as possible to our sales process using the Account Strategy document (127). Execute on the above winning strategies to a standard that ensures a minimum revenue growth YOY.
Client Retention. This includes:
Work with the Account Manager to develop a winning retention strategy for each client using the Account Strategy tab on the CID. Review and refresh this strategy at least annually to ensure a minimum retention rate. Execute on any actions allocated to the CRM resulting from the above strategy plan.
Leadership of the client senior contact strategy (RACI) agenda throughout the term of the agreement. This includes:
Overall responsible to RACI contact strategy in place for all strategic clients. An escalation point for both the client and Murray colleagues if issues develop during the partnership. To work with CI and Sales Teams to ensure a smooth handover for the client from opportunity to CI to ongoing management.
Becoming a Client Experience thought leader within Murray to ensure ongoing continuous Legendary Service evolvement. Key member of the Murray leadership team, contributing ideas, experience, and market intelligence to help shape future strategy and guide the best possible business decisions. Leadership of the Account Management team. This includes:
Assisting HR in selection process of new Account Managers. Set up and oversight of new Account Manager training and development. Ongoing quality and process monitoring, coaching and improvement. Attending client meetings if the Account Manager requires higher-level assistance in addition to CRM attendance.
The following mindset will be required from The Business Development Executive: Determination:
The drive, energy, persistence and tenacious resilience to succeed whatever the weather. Good Relationship Builder:
Personable/affable and able to build relationships with all personality types. Good Communicator:
For both internal and external engagement. Not afraid to pick up the phone or visit people in person to get what you need. Continuous Improvement:
Keen to learn and keep up to date with the fast-paced business and digital changes. Creativity:
We will have to find creative ways to hit deadlines and meet targets. Accuracy:
An eye for detail is critical. Work ethic:
Willingness to work hard is an essential quality for success. Team Player:
This role will involve interaction with other departments, and it has to be considerate, professional and effective at all times. Values Driven:
Total commitment to company values at all times, every day. The successful applicant will have the following related skills / experience: 5+ years of experience working in a B2B environment. 5+ years of experience in leading world class sales teams. Experience working in a collaborative, matrix management environment, including collaboration with Creative, Operational, and New Business colleagues. 40 hours working week, typically Mon – Fri 8:30am to 5:00pm. NB: flexibility required with working hours due to customer meeting attendance. Benefits: 30 days holiday per annum including bank holidays. Eyecare Provision. Employee Assistance Programme. Pension Contributions - 5% matched. Holiday purchase scheme. Free parking onsite at head office. Free lunch when onsite at head office. Please note that this job description is intended only to act as a guide to the requirements of this role and is not an exhaustive list. As such all job descriptions are non-contractual and may be subject to review and amendment. The company and management reserve the right to require you to undertake reasonable duties and tasks which are not detailed below.
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