Head of Operations

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Full time
Location: Chatham
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Job offered by: James Frank Associates
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Our client, a leading business in their field, is seeking a Head of Operations to join them on a full-time, permanent basis. Due to exciting growth, our client is looking for a Head of Operations to join their team, where you will play a pivotal role in overseeing key areas of the business, ensuring performance levels are maintained while delivering a high level of service. Process improvement will be continually monitored and implemented within the business. The ideal candidate will have previous experience as a Head of Operations, responsible for reporting to Board-level and being the go-to for staff while overseeing operations in a busy and fast-paced company. Key Responsibilities:

Develop and implement operational strategies for departments within the business. Act as the primary escalation point for operational issues and incidents. Ensure adherence to SLAs is maintained. Ensure compliance with industry standards across the business. Implement new systems and processes to improve the smooth running of the business. Stay informed and up to date with emerging technology trends. Conduct regular performance reviews with team members and department leaders. Key Experience:

Strong leadership and people management skills and experience. Analytical individual with excellent attention to detail. Excellent communication skills with the ability to liaise with board members and senior management. Ability to work in a fast-paced environment, overseeing multiple areas and departments within the organization. Previous experience as a Head of Operations. Confident in implementing new processes to improve the running of the business. This is an excellent opportunity for a Head of Operations to join a thriving business that is a leader within their field and at the forefront of their industry. You will be joining at an exciting time and will take on a role with a high level of responsibility, being the go-to for staff members of all levels while overseeing the operational running of the business. CVs are being reviewed, so please apply now for immediate consideration.

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