Head of Operations - Lead Innovation and Excellence in Telecommunications
Location - Wembley, office based
Salary - £55000 - £65000
Are you an experienced operations leader ready to shape the future of the telecommunications industry? We're looking for a Head of Operations to lead our National Operations Centre, driving efficiency, innovation, and exceptional service delivery.
Why Join Us?
As a key player in the telecommunications sector, our Client is dedicated to delivering seamless connectivity and outstanding customer experiences. This is your opportunity to lead a team of 80 professionals, harness cutting-edge technology, and implement strategies that set new benchmarks for operational excellence in telecommunications.
Your Key Responsibilities
Operational Leadership:
Oversee daily operations within the National Operations Centre, ensuring seamless coordination and efficient allocation of service tasks across telecommunications networks. Team Leadership:
Inspire, develop, and manage a team of 80 skilled professionals, fostering a culture of excellence, innovation, and continuous improvement. Strategic Contribution:
Shape and execute strategies to enhance service delivery, customer satisfaction, and operational efficiency in the fast-paced telecoms environment. Financial Oversight:
Manage the centre's budget, ensuring optimal resource utilization to achieve key performance targets. Communication Excellence:
Maintain effective communication across teams, stakeholders, and the broader organization to support smooth operations. Technical Proficiency:
Utilize telecom-specific technologies, including network optimization tools, Qlik, AI, and PureCloud, to elevate operational performance. Innovative Leadership:
Drive process and technological advancements, identifying opportunities to enhance our telecommunications service offerings. Analytical Reporting:
Develop and implement reporting frameworks to monitor performance metrics and KPIs, ensuring data-driven decision-making. Stakeholder Engagement:
Build and sustain strong relationships with internal and external stakeholders, from senior management to clients and network providers. Contact Centre Mastery:
Ensure exceptional customer service across inbound and outbound communication channels, in line with telecom industry best practices.
What You Bring to the Table Essential Competencies: Leadership Expertise:
Proven ability to lead and inspire large teams within the telecommunications industry. Communication Skills:
Outstanding verbal, written, and presentation abilities to convey complex ideas clearly. Analytical Insight:
Advanced skills in data analysis, with expertise in Excel and telecom-focused tools. Strategic Vision:
A results-driven approach to improving operations and delivering exceptional customer experiences. Innovative Problem-Solving:
A track record of implementing forward-thinking solutions tailored to telecom operations. Financial Acumen:
Strong budgeting and resource management skills, aligned with business objectives. Technical Proficiency:
Familiarity with telecommunications technologies and operational frameworks.
Qualifications: A Bachelor's degree in Business Administration, Operations Management, or a related field. Extensive experience in operations management within the telecommunications or service delivery sector. Proven success in managing large teams in a dynamic, fast-paced environment. Advanced proficiency in Microsoft Excel and telecom-related operational technologies.
What We Offer A dynamic and collaborative environment in one of the most exciting industries. The chance to lead impactful projects and drive innovation in telecommunications. A competitive salary of £55000 - £65000 and benefits package, with opportunities for professional growth.
Be the Future of Telecommunications If you're ready to lead operational excellence in the telecommunications industry and make a meaningful impact, we want to hear from you!
Apply now to join a team where your leadership and expertise will drive success and innovation. #J-18808-Ljbffr
Are you an experienced operations leader ready to shape the future of the telecommunications industry? We're looking for a Head of Operations to lead our National Operations Centre, driving efficiency, innovation, and exceptional service delivery.
Why Join Us?
As a key player in the telecommunications sector, our Client is dedicated to delivering seamless connectivity and outstanding customer experiences. This is your opportunity to lead a team of 80 professionals, harness cutting-edge technology, and implement strategies that set new benchmarks for operational excellence in telecommunications.
Your Key Responsibilities
Operational Leadership:
Oversee daily operations within the National Operations Centre, ensuring seamless coordination and efficient allocation of service tasks across telecommunications networks. Team Leadership:
Inspire, develop, and manage a team of 80 skilled professionals, fostering a culture of excellence, innovation, and continuous improvement. Strategic Contribution:
Shape and execute strategies to enhance service delivery, customer satisfaction, and operational efficiency in the fast-paced telecoms environment. Financial Oversight:
Manage the centre's budget, ensuring optimal resource utilization to achieve key performance targets. Communication Excellence:
Maintain effective communication across teams, stakeholders, and the broader organization to support smooth operations. Technical Proficiency:
Utilize telecom-specific technologies, including network optimization tools, Qlik, AI, and PureCloud, to elevate operational performance. Innovative Leadership:
Drive process and technological advancements, identifying opportunities to enhance our telecommunications service offerings. Analytical Reporting:
Develop and implement reporting frameworks to monitor performance metrics and KPIs, ensuring data-driven decision-making. Stakeholder Engagement:
Build and sustain strong relationships with internal and external stakeholders, from senior management to clients and network providers. Contact Centre Mastery:
Ensure exceptional customer service across inbound and outbound communication channels, in line with telecom industry best practices.
What You Bring to the Table Essential Competencies: Leadership Expertise:
Proven ability to lead and inspire large teams within the telecommunications industry. Communication Skills:
Outstanding verbal, written, and presentation abilities to convey complex ideas clearly. Analytical Insight:
Advanced skills in data analysis, with expertise in Excel and telecom-focused tools. Strategic Vision:
A results-driven approach to improving operations and delivering exceptional customer experiences. Innovative Problem-Solving:
A track record of implementing forward-thinking solutions tailored to telecom operations. Financial Acumen:
Strong budgeting and resource management skills, aligned with business objectives. Technical Proficiency:
Familiarity with telecommunications technologies and operational frameworks.
Qualifications: A Bachelor's degree in Business Administration, Operations Management, or a related field. Extensive experience in operations management within the telecommunications or service delivery sector. Proven success in managing large teams in a dynamic, fast-paced environment. Advanced proficiency in Microsoft Excel and telecom-related operational technologies.
What We Offer A dynamic and collaborative environment in one of the most exciting industries. The chance to lead impactful projects and drive innovation in telecommunications. A competitive salary of £55000 - £65000 and benefits package, with opportunities for professional growth.
Be the Future of Telecommunications If you're ready to lead operational excellence in the telecommunications industry and make a meaningful impact, we want to hear from you!
Apply now to join a team where your leadership and expertise will drive success and innovation. #J-18808-Ljbffr
