Head of People & Organisation Development

Job Title: Head of People & Organisation Development Hours: 37.5 hours per week – would also consider 30 hours per week Department/Team: People & Organisation Development Reports to: Chief Executive Direct Reports: Human Resources Assistant Location: Wood Rising near Hingham, Norfolk Salary: £40,000 - £45,000 FTE About PACT Animal Sanctuary: For nearly 30 years, PACT Animal Sanctuary has been a beacon of hope for neglected, injured, and abandoned animals across East Anglia. As we approach our 30th anniversary, we are excited to launch an ambitious new strategy aimed at enhancing animal welfare, expanding our reach, and securing our long-term sustainability. Purpose of the Role: The Head of People & Organisation Development at PACT Animal Sanctuary is a newly created role responsible for leading and managing human resources, payroll, and health & safety across the charity, encompassing the sanctuary and its associated retail shops with a workforce of 80+ people. This role requires both strategic thinking and hands-on HR support, such as handling employee and volunteer relations. It is critical in fostering an engaged, productive, and values-driven workforce aligned with PACT’s mission to protect and care for animals. Key Accountabilities: People & Organisation Development Strategy • Develop and implement a People & Organisation Development strategy aligned with PACT’s mission and objectives. • Support the Senior Leadership Team and Board with organisational design, understanding the unique needs of sanctuary care and retail operations. • Collaborate with the Senior Leadership Team to ensure HR plans support charity growth and sustainability. • Establish clear goals and key performance indicators for the HR function. Recruitment and Workforce Development • Support management teams with recruitment for sanctuary staff, retail shop teams, and volunteers. • Create and maintain a job description library tailored to the unique needs of sanctuary care and retail operations. • Manage onboarding processes to integrate new hires and volunteers into PACT’s culture effectively. Employee and Volunteer Relations • Lead on all employee and volunteer relations, providing legal and practical support to resolve concerns. • Foster an inclusive and collaborative work environment across all PACT locations. • Design and implement staff and volunteer engagement initiatives. Performance Management • Develop and implement supervision and performance appraisal systems. • Provide coaching and feedback to teams in alignment with PACT’s values and goals. • Address performance concerns constructively and effectively. Policy Development and Compliance • Maintain and update HR policies alongside Croner to reflect legal compliance and best practices. • Ensure compliance with employment law and health and safety regulations. • Monitor adherence to charity policies. Compensation, Benefits, and Payroll • Oversee payroll administration, ensuring accuracy and timeliness. • Manage salary reviews and benefits. • Conduct market benchmarking for competitive compensation. Learning & Development • Identify learning & development needs for sanctuary and retail staff, as well as volunteers. • Support and deliver training programs, including animal welfare protocols, retail operations, and leadership development. • Promote continuous learning and skills development. Diversity, Equality & Inclusion (DEI) • Promote DEI principles across all PACT operations. • Implement initiatives to attract and retain a diverse workforce. • Embed DEI in recruitment, training, and workplace culture. Health & Safety and Wellbeing • Develop and maintain health & safety policies for sanctuary and retail operations. • Implement well-being initiatives for employees and volunteers. • Conduct regular audits to ensure compliance with health & safety regulations. General Accountabilities: • Promote and adhere to PACT’s organisational values. • Keep abreast of policy and professional developments in your area of expertise. • Participate in regular supervision and performance reviews. • Ensure all aspects of equality, diversity, and inclusion are adhered to and promoted. • Work in accordance with relevant legislation, policies, procedures, and guidelines. Additional Information: This role is primarily based at the sanctuary in Wood Rising, Norfolk, though some home working may be possible. As a Senior Leadership Team member, occasional evening and weekend work will be required to attend Trustee meetings (1-2 per quarter). Person Specification: Qualifications: • CIPD qualification ideally at Level 7 (Essential) • Degree or equivalent experience (Essential) • Leadership or management qualification (Desirable) Skills: • Strong leadership skills to manage HR across diverse operations (Essential) • Excellent verbal and written communication skills (Essential) • Ability to build trust and maintain relationships with diverse stakeholders (Essential) • Proactive problem-solving and conflict resolution skills (Essential) • High integrity and commitment to PACT’s mission and values (Essential) • Excellent planning and multitasking abilities (Essential) Experience: • Senior HR management experience, preferably in a charity, non-profit, or multi-site environment (Essential) • Experience with animal welfare organisations and retail operations (Desirable) • Familiarity with retail HR and charity-specific governance requirements (Desirable) • Strong understanding of employment law and HR best practices (Essential) How to Apply: To apply, please submit your CV and a cover letter outlining your experience and why you are the ideal candidate for this role to HR@pactsanctuary.org by 27 January 2025. For an informal discussion about the role, please contact: Lisa Webster, HR Adviser at the email above. We are committed to promoting diversity and inclusion within our workforce and welcome applications from all backgrounds.

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