Head of Refurbishment

We are supporting one of our clients based in Southend-On-Sea, a manufacturing company producing bespoke seating products for the cinema sector, delivering to clients around the world. They are seeking an experienced Head of Refurbishment to join the business. The role involves driving the growth of the department by increasing client spend, with an annual target of £2 million. This includes expanding into new sectors such as hotels, pub chains, and offices. Responsibilities include ensuring timely and cost-effective project completion, meeting deadlines, and using the Project Tracker to monitor progress in collaboration with the Project Team. The role also involves managing budgets, liaising with the Finance team, and actively finding cost-saving opportunities. Main Responsibilities Facilitate the growth of the department by increasing the spend of existing clients. Further grow the department by chasing down other cinemas, theatres and auditoriums and aim to expand into other sectors such as hotels, pub chains and offices for contract works. Facilitate the completion of projects in a timely and cost-effective manner. Ensure all deadlines are met. Use and update the Project Tracker daily, working closely with the Project Team to ensure completeness. Liaise with the Finance team and Project Procurement Specialist regarding budgets and finances. Act proactively to cut costs. Work with the Sales team for project handover, scheduling meetings as necessary and ensuring all relevant information is shared. Oversee in-house production and manage the planning schedule accordingly. Oversee Quality Control of refurbishment projects. In the event of client dissatisfaction/complaint, actively investigate, resolve, and report to all parties involved. Ensure timely communication and provide clear information to clients. Attend Project and Sales Meetings when scheduled and prepare necessary information. Communication Ensure clear, unambiguous communication with no open-ended conclusions. Use the phone for communication when possible, followed by email. Respond to emails promptly, within the same day. Maintain constant communication with clients, suppliers, production, and sales. Team & Organisational Work Ensure confidentiality on all appropriate matters. Maintain the highest quality of work while complying with company standards. Foster a ‘can do’ culture by actively seeking solutions to problems. Conform to the policies and procedures as set out by the team handbook, including health & safety requirements and attending courses as directed. Attend staff meetings as required. This is an on-site position based in Southend-on-Sea. Salary range to be confirmed.

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