Head of Regional Delivery South West – Facilities Management

1. Manage Service Performance and Contract Management

• Demonstrate delivery of programmes of estate services to time and cost through robust progress performance monitoring and management information, including ensuring circa 10,000 infrastructure assets are statutory and mandatory compliant at all times.
• Identify opportunities to reduce estate running costs, provide customers with costed infrastructure options and seek out opportunities to increase utilisation and rationalisation of infrastructure assets.
• Work collaboratively with Suppliers to deliver agreed programmes of work, to drive Industry Partner performance against contract KPIs and identify opportunities for efficiencies and improvements.
• Ensure that the Regional Programme Management Office assures/provides a standardised and consistent level of quality and reliability of services to all customers. Ensuring that the activities relating to performance and reporting for the delivery of projects / services in the TLB portfolios are to a Government and Industry standard.
• Provide clear governance within the Region to the Defence Infrastructure Organisation (DIO) staff and ensure that clear governance arrangements are in place and that reports are presented in a timely and consistent manner.
• Successfully mobilise the soft FM replacement contracts in region to deliver the required improvements and benefits.

2. Leadership of Multi-Disciplinary Teams

• Motivate and empower multi-disciplinary teams, which include infrastructure professionals, commercial, finance, and specialist technical services, by setting common goals and vision. Drive a culture of teamwork, high performance and continuous improvement whilst ensuring the Regional Delivery Teams are appropriately staffed with the right skills and capabilities to deliver the Regions outputs.
• Be an active member of the Regional Delivery Senior Leadership Team, working collaboratively to drive and deliver improved Facilities Management services.
• Contribute to the required Senior Civil Servant duties, being a visible leader and demonstrating a personal commitment to DIOs Leadership Code, whilst supporting the Regional Delivery Team to successfully demonstrate the activities within the DIO's Leadership Code.
• Strengthen the safety and environmental culture within the team and work with colleagues across the wider business areas to support the improvement of the safety culture.

3. Deliver Change

• Lead the DIO transformation by delivering change to create a customer focused delivery capability and deliver effective communications in support of wider corporate DIO and MOD initiatives.
• Accountable for ensuring the effective delivery of Continuous Improvement Plan as required to achieve benefits for DIO and the Customer and ensure that sustainability targets are being achieved.

4. Deliver Services

• Deliver three figure multi-million and complex programmes of estate services to agreed time and budget envelope. These services include hard and soft facilities management, asset disposals, capital projects (including high value capital works), estate management services utility management, asset lifecycle component replacements.
• Advise in the formation of and be responsible for the Regions annual budget and delivery programmes, to ensure all operations are provided at optimum cost and effectiveness.
• Ensure that the regional delivery team support the development of future contract requirements to provide a contracting mechanism that is most suitable for the customers operational requirement and provides a better service.

5. Create and Sustain a Customer Focused Service

• Integrate delivery of services and operations to MOD customers ensuring that they enjoy an exceptional level of customer service.
• Ensure at all times that individuals with safety responsibilities are supported and infrastructure information is provided effectively to enable them to discharge their responsibilities.
• Ensure the regional interface with customers, internal and external stakeholders, and implementing an effective stakeholder engagement strategy.
• Drive standards across soft FM delivery to continuously elevate the customers lived experience.

Person specification

The successful candidate must be able to demonstrate their experience and skills against the following essential criteria:

• Experienced Senior Facilities Management / Senior Infrastructure/Estate Management professional with at least 10 years applicable post qualification experience. Proven track record of managing substantial estates and facilities services, preferably in a complex environment.
• Evidence of building and empowering high performing dispersed teams, in a complex and dynamic environment with an engaging adaptable leadership style.
• Track record of successfully leading a large scale, multi-million-pound, operational infrastructure contracts function.
• Demonstrate customer focus and an ability to successfully collaborate at all levels; evidence of working with a broad range of senior stakeholders with the impact to influence effectively.
• Experience of leading large scale organisational change utilising effective communication and engagement techniques to achieve tangible results.
• Demonstrate sound business acumen and a strong focus on performance and financial management; Commercially minded with proven ability to forecast, prepare and manage large budgets.
• Government Property Profession Technical competencies and expertise (page 15 20) in: Health and Safety, Compliance and Inclusion, Commercial Acumen, Customer and Client Service and Strategy and Business Planning. 2022-03-30 GPP Career Framework v13 CORRECTED (publishing.service.gov.uk)

Desirable criteria may be used in the event of a strong field of candidates when there is a need to distinguish between candidates. This will be as a second sift, after the essential criteria has been considered:

• Qualified to degree level or equivalent in a relevant property, estates or engineering discipline.
• Hold an appropriate professional accreditation; Member, Chartered, Certified or Fellow grade IWFM, RICS, CIOB, CEng, CEnv, RTPI, CIBSE, RIBA or similar

Benefits

Alongside your salary of 76,000, Ministry of Defence contributes 22,017 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Selection process details

To apply for this post, you will need to complete the online application process accessed via the advertisement listed for this role. This should be completed no later than 23:55 Sunday 8th December 2024 and will involve providing the two documents outlined below via the Civil Service Jobs portal:

• A CV (no more than 2 pages) setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years.
• A Personal Statement (no more than 2 pages) explaining how your personal skills, qualities and experience provide evidence of your suitability for the role.

Both documents are weighted equally in their scoring, so it's important to consider this when uploading your application.Failure to submit both documents will mean the panel only have limited information on which to assess your application against the criteria in the person specification.

For further information about the role and full application process, please refer to the candidate pack attached below. If you wish to receive any material in a different format for accessibility, then please contact People-CivHR-SCSCandidateSupport@mod.gov.uk.

The Vacancy Holder will also be offeringan online Q&A session onTuesday 3rd December between 15:30 - 16:15to provide an overview of the role and welcome any questions you may have. Candidates can access the meeting by clicking here .Please note this is not part of the formal assessment process.

Feedback will only be provided if you attend an interview or assessment.

This role has a minimum assignment duration of 3 years. An assignment duration is the period of time a Senior Civil Servant is expected to remain in the same post to enable them to deliver on the agreed key business outcomes. The assignment duration also supports your career through building your depth of expertise.

As part of accepting this role you will be agreeing to the expected assignment duration set out above. This will not result in a contractual change to your terms and conditions. Please note this is an expectation only, it is not something which is written into your terms and conditions or indeed which the employing organisation or you are bound by. It will depend on your personal circumstances at a particular time and business needs, for example, would not preclude any absence like family friendly leave. It is nonetheless an important expectation, which is why we ask you to confirm you agree to the assignment duration set out above.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) .

See our vetting charter (opens in a new window) .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .