Head of Safeguarding and Customer Experience
Job Reference: 75952 Posted: Thursday 19th December 2024 Closing Date:
Thursday 2nd January 2025 Salary: Up to £50,000 on a Four-point scale. Starting salary will depend on experience and qualifications. Location: Stockport, Head Office Employment Type: Full-Time Creative Support is an established not-for-profit social care company with an excellent level of achievements at rating Good with CQC (Care Quality Commission) and two outstanding services. We are looking for a highly experienced leader and senior practitioner who is flexible and interested in carrying out a diverse and rewarding role overseeing and leading on Safeguarding responsibilities and good practice, as well as Customer Experience. You will work proactively with the Executive and senior management team to ensure excellent duty of care for Safeguarding and promote an open and learning culture, upholding Duty of Candour principles. Creative Support works with over 6,000 service users across over 650 sites throughout England with 80 CQC registered locations, and we have an excellent reputation on which to build. The Head of Safeguarding and Customer Experience will continue and develop the successful corporate senior level oversight of safeguarding and oversee our Serious Incident Register and procedure to Board level. Additionally, through the delivery of excellent customer experience, the post holder will be ambitious for the lives of the people we support, ensuring they are safe and well supported. The role will innovate and advocate for the voice of service users to be heard and their preferences for support respected and delivered. Key skills required for the role include being informed, calm, responsible, insightful, exceptional report writing skills, leadership skills, teamwork, reflective practice, professionally curious, and possessing excellent interagency skills and values-led approach. The Head of Safeguarding and Customer Experience will oversee two small teams and be part of the Quality senior leadership team. You will be digitally literate, have excellent report writing and presentation skills, and contribute to excellent social care governance processes with other senior colleagues and the executive team. The post holder will primarily be based at our head office in Stockport, with a work pattern agreed based on the needs of the role. You will work proactively with the senior management team to ensure excellent duty of care is delivered. The post holder will also be expected to deliver local skills-based training sessions and coaching to improve management skills in managing and preventing safeguarding. Skills-based work will include maintaining open and learning cultures, Duty of Candour approaches, and providing excellent customer experience. Full training, supervision, and support will be provided alongside excellent employment benefits. If you are interested in the role and would like to discuss it further, please contact Sam Priestley, Service Director, at 0161 236 0829 / 07875 769 897. We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer, and recent recipients of Investors in People Gold award. Applications are reviewed as they are received; we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK –
This post will not be open to Sponsorship under the UKVI scheme , and we are unable to accept applicants with Skilled Worker Visas. Application Instructions: To apply, candidates must complete the online application form located on our company website via the listing for the above reference numbered role. We do not accept CVs as a method of application. Completed Application Forms must be submitted to our Head Office address (below) or emailed to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date, please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying. We do not provide outcomes for unsuccessful applications. Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS
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Job Reference: 75952 Posted: Thursday 19th December 2024 Closing Date:
Thursday 2nd January 2025 Salary: Up to £50,000 on a Four-point scale. Starting salary will depend on experience and qualifications. Location: Stockport, Head Office Employment Type: Full-Time Creative Support is an established not-for-profit social care company with an excellent level of achievements at rating Good with CQC (Care Quality Commission) and two outstanding services. We are looking for a highly experienced leader and senior practitioner who is flexible and interested in carrying out a diverse and rewarding role overseeing and leading on Safeguarding responsibilities and good practice, as well as Customer Experience. You will work proactively with the Executive and senior management team to ensure excellent duty of care for Safeguarding and promote an open and learning culture, upholding Duty of Candour principles. Creative Support works with over 6,000 service users across over 650 sites throughout England with 80 CQC registered locations, and we have an excellent reputation on which to build. The Head of Safeguarding and Customer Experience will continue and develop the successful corporate senior level oversight of safeguarding and oversee our Serious Incident Register and procedure to Board level. Additionally, through the delivery of excellent customer experience, the post holder will be ambitious for the lives of the people we support, ensuring they are safe and well supported. The role will innovate and advocate for the voice of service users to be heard and their preferences for support respected and delivered. Key skills required for the role include being informed, calm, responsible, insightful, exceptional report writing skills, leadership skills, teamwork, reflective practice, professionally curious, and possessing excellent interagency skills and values-led approach. The Head of Safeguarding and Customer Experience will oversee two small teams and be part of the Quality senior leadership team. You will be digitally literate, have excellent report writing and presentation skills, and contribute to excellent social care governance processes with other senior colleagues and the executive team. The post holder will primarily be based at our head office in Stockport, with a work pattern agreed based on the needs of the role. You will work proactively with the senior management team to ensure excellent duty of care is delivered. The post holder will also be expected to deliver local skills-based training sessions and coaching to improve management skills in managing and preventing safeguarding. Skills-based work will include maintaining open and learning cultures, Duty of Candour approaches, and providing excellent customer experience. Full training, supervision, and support will be provided alongside excellent employment benefits. If you are interested in the role and would like to discuss it further, please contact Sam Priestley, Service Director, at 0161 236 0829 / 07875 769 897. We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer, and recent recipients of Investors in People Gold award. Applications are reviewed as they are received; we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK –
This post will not be open to Sponsorship under the UKVI scheme , and we are unable to accept applicants with Skilled Worker Visas. Application Instructions: To apply, candidates must complete the online application form located on our company website via the listing for the above reference numbered role. We do not accept CVs as a method of application. Completed Application Forms must be submitted to our Head Office address (below) or emailed to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date, please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying. We do not provide outcomes for unsuccessful applications. Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS
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