Head of Savings and Branch Operations

·
Full time
·
Job offered by: Ultimate Banking Ltd
·
Head of Savings and Branch Operations Leicestershire Up to £70k per annum Do you have a wealth of knowledge with banking Branch Networks? Do you enjoy improving the customer experience by developing and improving processes? This is an exciting, new role for our client (a mortgage and savings provider) as they look to enhance their onboarding experience for new customers in branch, along with leading the design and delivery of their savings operations and strategy. As well as managing ‘business as usual’, they are seeking an individual to review and modernise their small branch network to offer a smoother customer journey. The head office is based in Market Harborough; however, they have 6 branches across Northamptonshire and the Leicester area. Due to the nature of the role, they would like this person to be onsite at least 3 days per week, mainly at head office, however, branch visits would be highly beneficial. Duties of the Head of Savings and Branch Operations will include: Align the Branch and Savings Support teams behind a common set of purposes and values, enabling them to achieve success, keeping the customer at the centre of all that they do. Ensure the branch network optimises all appropriate opportunities in the community to drive up the company’s presence using the branch network. Ensure the Branch and Savings Support teams achieve targets in defined areas by building a successful management team. Drive the Branch and Savings Leadership team to continuously improve customer experience across all channels. Encourage local activity and community engagement within our branch localities. Develop training plans for new products and services to ensure the appropriate level of knowledge and skills are deployed, setting realistic and achievable targets. Drive the management and improvement of the online servicing system within Savings Support and the branches. The successful individual will possess: Previous operational leadership experience. Previous financial services experience, specifically savings. Previous branch experience, either in branch or overseeing a branch network. This is an excellent opportunity for an experienced retail banking operations leader to really make a difference. In return, you can expect a competitive salary and benefits and to work in a highly customer-focused business that truly values its people.

#J-18808-Ljbffr

Recent Jobs

London (On site) · Full time

Are you a smart, driven professional who takes pride in making a difference in local communities? Turner & Townsend’s Real Estate division is experiencing significant growth and we’re looking for an experienced industry professional with health project experience to join our high-performing and collaborative Project Management team. Why Join Us? Impactful Work: Contribute to social [...]Read More... from Assistant Project Manager – Healthcare See details

Chasetown (On site) · Full time

My client, Autosmart International are a manufacturing success story! Site Operations Manager – leading fast-paced manufacturing and warehousing About Our Client Autosmart International is a manufacturing success story, leading the field in vehicle cleaning products. We are the No.1 choice of automotive trade customers across the UK. We have doubled in size in the last [...]Read More... from Site Operations Manager See details

London (On site) · Full time

CSS are looking for an experienced duty officer to join our client’s team who are a local council responsible for all areas within the Tendering district. Working hours: All shifts are 8 hours long with various start times available: Monday to Friday – start times between 6AM – 3PM Saturday & Sunday – 6AM – [...]Read More... from Duty Officer See details