Head of Service Operations – Commercial Vehicles

Head of Service Operations - Commercial Vehicles £50,000 OTE £90,000 (Uncapped) Percentage bonus based on departmental contribution Car + Fuel, Phone, Laptop Based in the Northwest Head of Service operations across 4 HGV Service sites around the Northwest Permanent position, Monday to Friday Company Car and attractive benefits package. 30 Days annual leave We are seeking a dynamic and experienced Head of Operations to lead our clients Service Division, who form part of one of the most successful HGV dealer groups in the UK. The Head of Operations will be responsible for overseeing and optimizing operational processes to ensure efficiency and effectiveness across all departments. This role requires strong leadership skills, the ability to communicate effectively, and a strategic mindset to drive the company's operations forward. You will possess the experience and knowledge of working in the HGV / Commercial vehicle or Automotive market, to join a growing group, which currently turns over £50 million in sales a year. As a Head of Service Operations, you will have four direct reports (service managers). Your position will add clarity and direction to the service function to ensure service and repair turnaround times are improved and more efficient, to allow for an increase in workflow, whilst still maintaining the highest standards of customer satisfaction against competitors. If you are passionate about developing your processes and people, bringing teams together, and driving business transformation then our role could be just what you are looking for. The Job: Head of Service / Service Operations Manager - HGV / Commercial Vehicles Operationally responsible for the entire Service function across the business and taking it to full working efficiency. Setting, communicating, and driving the department vision. Leading from the front, hands on and nurturing a positive and open culture across your team. Extensive Workshop control / loading & management experience. Adhere to all dealership and company standards, including quality and environmental policies. Facilitate staff training to maintain high standards of customer service. Develop and sustain positive relationships with customers, ensuring timely service delivery. Achieve and maintain dealership standards and KPIs, strengthening partnerships. Identify and implement operational improvements to enhance efficiency and effectiveness. Build a strong, positive team culture in line with company values. Collaborate with departments across the region to foster a cohesive team environment. What we are looking for: Commercial Vehicle - Head of Service Operations A vast knowledge and experience of the commercial vehicle or automotive sector. We're looking to speak with positive, self-motivated, and enthusiastic individuals with prior experience of working within the commercial truck market, specifically either Mercedes, Scania, DAF or Volvo. High standards of professionalism, courtesy, and respect towards customers. Solution-oriented. Looking for future progression opportunities within a growing group. If you would like to discuss the Head of Service / Operations Manager position in more detail, please call Rochelle at Clear Automotive on 07808841875 for a confidential conversation.

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