Head of SME

Head of SME focuses on develop and implement strategies to grow revenue, improve conversion, and enhance retention.

What the role involves

• Develop and implement strategies to grow revenue, improve conversion, and enhance retention.
• Monitor performance targets across new business, renewals, and cross-sell activities.
• Analysing trading data to identify trends and opportunities.
• Leading regular trading reviews with internal and external stakeholders.
• Build strong relationships with insurer partners to secure competitive terms and schemes.
• Negotiate capacity, pricing, and service levels to meet trading objectives.

Skills and requirements

• Strong commercial acumen and strategic mindset.
• In-depth understanding of insurance products, markets, and regulation.
• Demonstrated success in driving growth and managing change.
• Client Focus: Puts clients at the heart of decisions.

Additional role context

• Lead, mentor, and develop sales and support teams.
• Promote a high-performance and collaborative culture.
• Enhance online quote journeys and eTrade performance in collaboration with digital and product teams.