Head of SSAS Operations – Central (Ref:035)
Permanent
Full Time
Role Summary
Working closely within a senior management team providing solutions to business requirements. Daily operational responsibility to direct, manage and support a number of SSAS Pension team managers and their teams and working with the other Heads of Operations so that business, departmental and individual objectives are achieved whilst ensuring adherence to regulatory requirements and Company governance standards.
Key Accountabilities
Direct, manage and support a number of SSAS operation team managers who are in turn responsible for a team of SSAS client associates (where appropriate). Communicate effectively with all team members in a timely, clear, and concise manner and using the most appropriate communication method in the circumstances.
Lead, motivate and empower others whilst providing all staff with development opportunities, coaching and support, delivered through a proactive hands-on approach via appropriate scheme related and legislative training and assessments to complement processes and procedures across all administration sites within requirements identified by senior management. Ensure there is suitable coaching support for team members in complex scheme related matters.
Manage performance, development, absence, disciplinary matters, conflict resolution and team issues promptly, impartially, fairly, and effectively in line with Company policies, procedures, and culture.
Establish mechanisms that encourage the generation of team spirit, ideas, and suggestions, recognising the contribution of others, which improve overall business performance and processes.
Work with the wider senior management team to identify and contain areas of actual and potential client risk and have continuous awareness of concerns over workloads and any team or staff issues, overseeing their solution as appropriate.
Identify and organise available resource and capacity within SSAS teams, including highlighting resource and gaps in training requirements to line manager. Submit appropriate business cases for resource requirements and conduct interviews, as necessary.
Conduct team meetings and direct reports 1-2-1’s as appropriate in a professional and effective manner. Manage and conduct probationary, mid-year and annual reviews within the business area in accordance with Company policies and timeframes.
Work with Team Managers to identify, produce and submit suitable cases for promotional progression, in line with budgetary submissions to senior management.
Provide guidance to teams on the overall strategic direction of the department. Work with senior management to manage change and growth within the SSAS teams and communicate future changes appropriately and positively.
Ensure that self and team members’ working practices comply with regulatory, compliance and legislative requirements.
Manage and oversee SSAS team’s workflow, activities, and output in line with business objectives, good working practices, procedures, legislation, regulatory requirements, SLAs, and other deadlines, proactively highlighting any issues to line manager.
Manage the ongoing delivery of customer service activities through an approach underpinned by quality and excellence, working by example in line with Company values.
Manage all aspects of the acquired SSAS books in accordance with the contractual terms and including the required contractual reporting requirements.
Monitor payment of SSAS fees and follow Company procedures for debt recovery and crediting fees.
Contribute technical expertise where required and continuously maintain and apply specialist and detailed technical expertise and the understanding of different organisational departments and functions.
Identify and assist in the documentation and implementation of new processes and procedures in agreement with line manager, senior management, and department colleagues.
Take responsibility for issues, including client queries, case work and case investigation within the business area.
Ensure all team members follow principles of Treating Customers Fairly in line with Company policies and procedures.
Ensure that all customer records are being updated and completed for all transactions to meet Company requirements and maintain the integrity of system data.
Have high level involvement in a range of departmental and Company-wide projects impacting on the SSAS operational area as required and directed by senior management.
Work with other business areas effectively and professionally in the course of duties and in line with business needs and requirements.
Attend business meetings as required (internal and external), providing input on areas of expertise and responsibility.
Lead by example, demonstrating strong interpersonal and client service skills with a positive and flexible approach through all interactions with team members, internal and external customers.
Comply with the Health & Safety Guidelines as set out in the Health & Safety Management System document.
Demonstrate behaviours in line with our Company Values ‘PEER.’
Ensure compliance with our Company policies, procedures, and guidelines.
Skills & Experience Required
Previous experience (minimum three years) in a management role, with a proven track record of motivating team managers and members of a team to achieve goals and targets.
Ability to lead by example and demonstrate a positive, professional attitude.
Proven experience of managing, training, and developing others, particularly in a 1-2-1 environment.
Previous experience of all areas of performance and absence management.
Able to accept responsibility for own actions in a flexible, mature, and professional manner.
Able to delegate effectively and fairly.
Able to build strong working partnerships across and outside of the organisation.
Able to manage time effectively, plan activities and projects well in advance.
Have a sound knowledge of Company products and the financial services sector.
Current knowledge and understanding of FSA regulations, HMRC and legislative practices.
Display a professional, motivated, and pro-active approach to all workplace activities.
Strong skills and literate in the standard IT programmes.
Strong influencing skills and the ability to be flexible in all areas of the business.
Initiative to set high standards for quality and quantity.
Track record of driving and achieving cultural change and employee engagement.
Qualification Requirements
Minimum GCSE Maths & English grade C or equivalent.
Educated to A level standard or equivalent.
Financial Services qualifications would be an advantage.
To apply, please email HR and attach your CV.
#J-18808-Ljbffr
Key Accountabilities
Direct, manage and support a number of SSAS operation team managers who are in turn responsible for a team of SSAS client associates (where appropriate). Communicate effectively with all team members in a timely, clear, and concise manner and using the most appropriate communication method in the circumstances.
Lead, motivate and empower others whilst providing all staff with development opportunities, coaching and support, delivered through a proactive hands-on approach via appropriate scheme related and legislative training and assessments to complement processes and procedures across all administration sites within requirements identified by senior management. Ensure there is suitable coaching support for team members in complex scheme related matters.
Manage performance, development, absence, disciplinary matters, conflict resolution and team issues promptly, impartially, fairly, and effectively in line with Company policies, procedures, and culture.
Establish mechanisms that encourage the generation of team spirit, ideas, and suggestions, recognising the contribution of others, which improve overall business performance and processes.
Work with the wider senior management team to identify and contain areas of actual and potential client risk and have continuous awareness of concerns over workloads and any team or staff issues, overseeing their solution as appropriate.
Identify and organise available resource and capacity within SSAS teams, including highlighting resource and gaps in training requirements to line manager. Submit appropriate business cases for resource requirements and conduct interviews, as necessary.
Conduct team meetings and direct reports 1-2-1’s as appropriate in a professional and effective manner. Manage and conduct probationary, mid-year and annual reviews within the business area in accordance with Company policies and timeframes.
Work with Team Managers to identify, produce and submit suitable cases for promotional progression, in line with budgetary submissions to senior management.
Provide guidance to teams on the overall strategic direction of the department. Work with senior management to manage change and growth within the SSAS teams and communicate future changes appropriately and positively.
Ensure that self and team members’ working practices comply with regulatory, compliance and legislative requirements.
Manage and oversee SSAS team’s workflow, activities, and output in line with business objectives, good working practices, procedures, legislation, regulatory requirements, SLAs, and other deadlines, proactively highlighting any issues to line manager.
Manage the ongoing delivery of customer service activities through an approach underpinned by quality and excellence, working by example in line with Company values.
Manage all aspects of the acquired SSAS books in accordance with the contractual terms and including the required contractual reporting requirements.
Monitor payment of SSAS fees and follow Company procedures for debt recovery and crediting fees.
Contribute technical expertise where required and continuously maintain and apply specialist and detailed technical expertise and the understanding of different organisational departments and functions.
Identify and assist in the documentation and implementation of new processes and procedures in agreement with line manager, senior management, and department colleagues.
Take responsibility for issues, including client queries, case work and case investigation within the business area.
Ensure all team members follow principles of Treating Customers Fairly in line with Company policies and procedures.
Ensure that all customer records are being updated and completed for all transactions to meet Company requirements and maintain the integrity of system data.
Have high level involvement in a range of departmental and Company-wide projects impacting on the SSAS operational area as required and directed by senior management.
Work with other business areas effectively and professionally in the course of duties and in line with business needs and requirements.
Attend business meetings as required (internal and external), providing input on areas of expertise and responsibility.
Lead by example, demonstrating strong interpersonal and client service skills with a positive and flexible approach through all interactions with team members, internal and external customers.
Comply with the Health & Safety Guidelines as set out in the Health & Safety Management System document.
Demonstrate behaviours in line with our Company Values ‘PEER.’
Ensure compliance with our Company policies, procedures, and guidelines.
Skills & Experience Required
Previous experience (minimum three years) in a management role, with a proven track record of motivating team managers and members of a team to achieve goals and targets.
Ability to lead by example and demonstrate a positive, professional attitude.
Proven experience of managing, training, and developing others, particularly in a 1-2-1 environment.
Previous experience of all areas of performance and absence management.
Able to accept responsibility for own actions in a flexible, mature, and professional manner.
Able to delegate effectively and fairly.
Able to build strong working partnerships across and outside of the organisation.
Able to manage time effectively, plan activities and projects well in advance.
Have a sound knowledge of Company products and the financial services sector.
Current knowledge and understanding of FSA regulations, HMRC and legislative practices.
Display a professional, motivated, and pro-active approach to all workplace activities.
Strong skills and literate in the standard IT programmes.
Strong influencing skills and the ability to be flexible in all areas of the business.
Initiative to set high standards for quality and quantity.
Track record of driving and achieving cultural change and employee engagement.
Qualification Requirements
Minimum GCSE Maths & English grade C or equivalent.
Educated to A level standard or equivalent.
Financial Services qualifications would be an advantage.
To apply, please email HR and attach your CV.
#J-18808-Ljbffr
