Head of Technical and Product Governance
Job ID: 41517 Location: Birmingham : 1 Trinity Park : Bi Position Category: Technical Position Type: Employee Regular The Technical Quality & Governance function works to ensure that LRQA has the appropriate global licenses to operate its business. This is achieved by ensuring that our quality management system, accreditations, technical competencies, and technical support are governed correctly per the LTO standards, specifically ISO 9/14/45k and the ISO 17000 standards. The TQG team is also responsible for ensuring that complaints are fairly considered from SMEs, supporting internal technical investigations, and assisting the marketing team for product development launches to ensure that global services can be delivered to customers consistently and repeatedly aligned to external regulatory or delivery requirements. The Head of Technical & Product Governance is responsible for ensuring that the Technical Governance Team provides Subject Matter Expert (SME) and Product/Scheme ownership support to the business. Closing date for applications:
2nd January 2025 What will you do? Lead the technical governance function to ensure that required standards are maintained and aligned to local and global strategic and commercial needs. Monitor performance against standards and procedures to identify potential issues and make recommendations to continually raise our standards. Ensure LRQA’s licence to operate is maintained by providing SME input to the effective accreditation management with external bodies. Own product risk management, ensuring that product review programmes are established by Sector Technical Specialists and completed, and product balance scorecards are established & maintained. Establish steering groups for global LRQA products, ensuring that groups function effectively to deliver product and scheme requirements, manage performance, maintain team sites, support wider business goals, and help define scheme CPD criteria. Establish and promote a high-end quality culture within the LRQA Group. Share knowledge and industry best practices with service delivery, service delivery support, and sales teams to build and maintain our technical focus and integrity globally. Represent LRQA business interests with external accreditation standards and sector schemes to build and maintain a strong network and credibility across the industry. Act as a point of escalation and reference for unresolved 3rd party complaints, certification disputes, and accreditation/sector scheme non-conformities, ensuring they are resolved using LRQA processes and timescales. Establish and develop a commercial mindset and culture through leading and coaching the technical governance community to support business growth and diversity within LRQA. Collaborate and communicate with departments across streams and globally to ensure consistency with the development and delivery of our global services and customer experience. Lead, manage, and develop team members to build capacity and capability through recruitment, performance management, talent/succession planning, training, and development to build and sustain a high-performance culture. Drive and encourage direct reports to do the same with their teams. Identify new industry trends and support the development of new services in conjunction with Sales & Marketing. What will you bring? Chartered Engineer with significant relevant industry experience. Significant management experience within a technical area of specialism, preferably in an international, B to B, professional services environment. Experience in driving major change, risk management initiatives, and building technology readiness within a global environment. A wide breadth and depth of knowledge of project management with proven skills in dealing with medium to high complexity and medium to high-risk key client-facing projects through the strategic management of multidisciplinary teams. Experience in implementing sound people management and creating a high-performing and commercially focused organisation. Diversity and Inclusion at LRQA: We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients, and each other. We are all about creating a safer and more sustainable future, and our inclusive culture is right at the heart of our business. Together, our employees make our communities better, and we want you to be part of our diverse team! LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure, and more sustainable future.
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Job ID: 41517 Location: Birmingham : 1 Trinity Park : Bi Position Category: Technical Position Type: Employee Regular The Technical Quality & Governance function works to ensure that LRQA has the appropriate global licenses to operate its business. This is achieved by ensuring that our quality management system, accreditations, technical competencies, and technical support are governed correctly per the LTO standards, specifically ISO 9/14/45k and the ISO 17000 standards. The TQG team is also responsible for ensuring that complaints are fairly considered from SMEs, supporting internal technical investigations, and assisting the marketing team for product development launches to ensure that global services can be delivered to customers consistently and repeatedly aligned to external regulatory or delivery requirements. The Head of Technical & Product Governance is responsible for ensuring that the Technical Governance Team provides Subject Matter Expert (SME) and Product/Scheme ownership support to the business. Closing date for applications:
2nd January 2025 What will you do? Lead the technical governance function to ensure that required standards are maintained and aligned to local and global strategic and commercial needs. Monitor performance against standards and procedures to identify potential issues and make recommendations to continually raise our standards. Ensure LRQA’s licence to operate is maintained by providing SME input to the effective accreditation management with external bodies. Own product risk management, ensuring that product review programmes are established by Sector Technical Specialists and completed, and product balance scorecards are established & maintained. Establish steering groups for global LRQA products, ensuring that groups function effectively to deliver product and scheme requirements, manage performance, maintain team sites, support wider business goals, and help define scheme CPD criteria. Establish and promote a high-end quality culture within the LRQA Group. Share knowledge and industry best practices with service delivery, service delivery support, and sales teams to build and maintain our technical focus and integrity globally. Represent LRQA business interests with external accreditation standards and sector schemes to build and maintain a strong network and credibility across the industry. Act as a point of escalation and reference for unresolved 3rd party complaints, certification disputes, and accreditation/sector scheme non-conformities, ensuring they are resolved using LRQA processes and timescales. Establish and develop a commercial mindset and culture through leading and coaching the technical governance community to support business growth and diversity within LRQA. Collaborate and communicate with departments across streams and globally to ensure consistency with the development and delivery of our global services and customer experience. Lead, manage, and develop team members to build capacity and capability through recruitment, performance management, talent/succession planning, training, and development to build and sustain a high-performance culture. Drive and encourage direct reports to do the same with their teams. Identify new industry trends and support the development of new services in conjunction with Sales & Marketing. What will you bring? Chartered Engineer with significant relevant industry experience. Significant management experience within a technical area of specialism, preferably in an international, B to B, professional services environment. Experience in driving major change, risk management initiatives, and building technology readiness within a global environment. A wide breadth and depth of knowledge of project management with proven skills in dealing with medium to high complexity and medium to high-risk key client-facing projects through the strategic management of multidisciplinary teams. Experience in implementing sound people management and creating a high-performing and commercially focused organisation. Diversity and Inclusion at LRQA: We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients, and each other. We are all about creating a safer and more sustainable future, and our inclusive culture is right at the heart of our business. Together, our employees make our communities better, and we want you to be part of our diverse team! LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure, and more sustainable future.
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