ABOUT TIDE
At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now used by over
1 million small businesses
across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2000 employees. Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money. Note: This is a 12 months fixed term employment. ABOUT YOU
We are looking for an experienced and motivated Head of Training to lead a high performing training team within our Member Operations function UK/Europe. This training team is responsible for training new hires and ensuring that existing Tideans remain adequately trained to execute their roles effectively. The Member Operations teams is is over 500 people, the teams are; Member Support KYX Ongoing Monitoring Collections Complaints Account Operations Quality Assurance You will oversee the training team's performance, develop engaging training strategies, and ensure the effective delivery of training across these 7 key areas at Tide. SOME OF THE THINGS YOU WILL BE DOING
Team Leadership:
Build, develop, and motivate a high-performing training team to achieve and exceed KPIs. Training Diversity:
Research and implement a variety of new tools and strategies to ensure there is diversity in our training formats (e.g not just focusing on presentations and finding alternative methods to long periods of screen share) Performance Management:
Set clear performance metrics, track team performance, and implement strategies to improve productivity. Training Strategy:
Develop and execute effective and engaging training strategies aligned with Tide's overall business objectives. Coaching and Development:
Provide ongoing coaching and training to the training team to enhance their training skills. Customer Focus:
Foster a strong customer-centric culture within the team, ensuring all trainers embed this into their training so that those teams interacting with members receive exceptional service and support. Data Analysis: Leverage data and analytics to identify trends, optimise training processes and performance, and inform decision-making. You'll begin by centralising training data into Tide’s Looker platform (so you must be very comfortable with data and platform use), working closely with key stakeholders to gather data from various departments and vendors (e.g., Talent LMS for survey/completion data). Your goal will be to create dashboards for monitoring and analysing the training team’s operational performance, defining key metrics, addressing performance issues, and identifying root causes of process inefficiencies. Collaboration:
Work closely with cross-functional teams (global training, member support, KYX, complaints, collections and ongoing monitoring) to ensure alignment and achieve shared goals. YOU'LL BE A GREAT FIT IF
You are a self starter and strategist and will not wait to be told what to do: A self starter who can set their own strategy/vision and motivate the team to execute on this. A creative thinker - able to identify problems and come up with rapid solutions to resolve these. You are operationally minded: Strong analytical skills and ability to leverage data to drive performance. You enjoy working with data and have experience with business analytics tools: Excel and SQL; and understand the importance of KPIs in technology scale-ups. Some previous experience in an analytical role is advantageous. You have excellent leadership skills (in the training world ideally): Proven track record in leading and managing high-performing training teams, ideally in customer facing roles. In-depth understanding of training methodologies and best practices - incredibly comfortable using a variety of tools and strategies to ensure training is as engaging and effective as possible, and happy to create business cases to embed these at Tide. Strong leadership skills with a passion for coaching and developing talent. You are excellent at stakeholder management: Excellent communication and interpersonal skills. A deep understanding of the small business market and its challenges. WHAT YOU'LL GET IN RETURN
Flexible working options Group Life Insurance Vitality Health Insurance, with a proactive focus on mental and physical wellbeing 25 days holiday with the ability to buy extra days 3 days for L&D or volunteering time off per year We invest in your development with a £1,000 professional L&D budget per year Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution Spacious brand-new office near Old Street with an all-day snacks bar Enhanced family-friendly leave Sabbatical leave TIDEAN WAYS OF WORKING
At Tide, we champion a
flexible workplace
model thatsupports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. You personal data will be processed by Tide for recruitment purposes and in accordance with
Tide's Recruitment Privacy Notice
.
#J-18808-Ljbffr
At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now used by over
1 million small businesses
across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2000 employees. Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money. Note: This is a 12 months fixed term employment. ABOUT YOU
We are looking for an experienced and motivated Head of Training to lead a high performing training team within our Member Operations function UK/Europe. This training team is responsible for training new hires and ensuring that existing Tideans remain adequately trained to execute their roles effectively. The Member Operations teams is is over 500 people, the teams are; Member Support KYX Ongoing Monitoring Collections Complaints Account Operations Quality Assurance You will oversee the training team's performance, develop engaging training strategies, and ensure the effective delivery of training across these 7 key areas at Tide. SOME OF THE THINGS YOU WILL BE DOING
Team Leadership:
Build, develop, and motivate a high-performing training team to achieve and exceed KPIs. Training Diversity:
Research and implement a variety of new tools and strategies to ensure there is diversity in our training formats (e.g not just focusing on presentations and finding alternative methods to long periods of screen share) Performance Management:
Set clear performance metrics, track team performance, and implement strategies to improve productivity. Training Strategy:
Develop and execute effective and engaging training strategies aligned with Tide's overall business objectives. Coaching and Development:
Provide ongoing coaching and training to the training team to enhance their training skills. Customer Focus:
Foster a strong customer-centric culture within the team, ensuring all trainers embed this into their training so that those teams interacting with members receive exceptional service and support. Data Analysis: Leverage data and analytics to identify trends, optimise training processes and performance, and inform decision-making. You'll begin by centralising training data into Tide’s Looker platform (so you must be very comfortable with data and platform use), working closely with key stakeholders to gather data from various departments and vendors (e.g., Talent LMS for survey/completion data). Your goal will be to create dashboards for monitoring and analysing the training team’s operational performance, defining key metrics, addressing performance issues, and identifying root causes of process inefficiencies. Collaboration:
Work closely with cross-functional teams (global training, member support, KYX, complaints, collections and ongoing monitoring) to ensure alignment and achieve shared goals. YOU'LL BE A GREAT FIT IF
You are a self starter and strategist and will not wait to be told what to do: A self starter who can set their own strategy/vision and motivate the team to execute on this. A creative thinker - able to identify problems and come up with rapid solutions to resolve these. You are operationally minded: Strong analytical skills and ability to leverage data to drive performance. You enjoy working with data and have experience with business analytics tools: Excel and SQL; and understand the importance of KPIs in technology scale-ups. Some previous experience in an analytical role is advantageous. You have excellent leadership skills (in the training world ideally): Proven track record in leading and managing high-performing training teams, ideally in customer facing roles. In-depth understanding of training methodologies and best practices - incredibly comfortable using a variety of tools and strategies to ensure training is as engaging and effective as possible, and happy to create business cases to embed these at Tide. Strong leadership skills with a passion for coaching and developing talent. You are excellent at stakeholder management: Excellent communication and interpersonal skills. A deep understanding of the small business market and its challenges. WHAT YOU'LL GET IN RETURN
Flexible working options Group Life Insurance Vitality Health Insurance, with a proactive focus on mental and physical wellbeing 25 days holiday with the ability to buy extra days 3 days for L&D or volunteering time off per year We invest in your development with a £1,000 professional L&D budget per year Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution Spacious brand-new office near Old Street with an all-day snacks bar Enhanced family-friendly leave Sabbatical leave TIDEAN WAYS OF WORKING
At Tide, we champion a
flexible workplace
model thatsupports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. TIDE IS A PLACE FOR EVERYONE
At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. You personal data will be processed by Tide for recruitment purposes and in accordance with
Tide's Recruitment Privacy Notice
.
#J-18808-Ljbffr
