Health Care Assistant - Hospice at Home Personal Care
Successful candidates must possess NVQ Level 2 in Care, care certificate or equivalent and be able to demonstrate excellent communication, flexibility and team working skills, basic IT skills, experience of working in an inpatient/residential setting or with life limiting illness will be an advantage. We are looking for caring and compassionate people who want to deliver high quality care to patients that are nearing end of life. It will suit someone who is confident in dealing with other professionals and has the ability to use computerised record systems. Flexibility, responsibility, professionalism, and having positive relationships with colleagues are key, as are the abilities to uphold our values of being: Compassionate, Accountable, Respectful, Equitable and Sustainable
in regards to your patients, colleagues, and across the organisation. Access to a vehicle and a full driving licence is essential for this role. Main duties of the job
We are looking for individuals who are passionate about delivering high quality service for people with a life limiting illness, who are being cared for at home towards the end of their life. Carry out day sits or night sits to patients with life limiting conditions that are in the last 12 months of their lives. Supporting families and carers to take a break is a key element of this service. Have an understanding of the philosophy and ethos behind the care provided at Wirral Hospice St Johns. Assist the registered practitioners in developing and maintaining a safe, caring and supportive environment for patients, relatives and staff. Have the ability to recognise changes in patients' conditions and act appropriately following guidance/report to appropriate health practitioners. Establish and maintain effective communications with patients, carers and health professionals in a professional manner. About us
Wirral Hospice St Johns has a 41-year history of supporting the residents of Wirral who have incurable life limiting illness. The organisation continues to grow and develop in response to the needs of our community. Currently support is delivered by multi professional teams working in our 16 bed Inpatient unit, Outpatient, Wellbeing and Hospice at Home services. The hospice benefits from being an independent charity allowing flexibility and creativity in the design and delivery of services whilst being firmly integrated with key local NHS providers. Care and support is delivered with integrity and quality. NHS Superannuation is transferrable for existing members of the NHS Pension Scheme. As an organisation we are committed to developing the skills and interests of our staff to ensure the workforce is motivated and equipped to deliver what is expected of them in a compassionate and competent manner through apprenticeships, formal training and workplace experience. Job responsibilities
Job Summary The post holder will provide Hospice at Home services intended to support patients in their own homes in the last 12 months of life with support visits, day and night sits, in the patients home under the direction of a registered nurse. To support additional Community Services delivered by the hospice multi professional team as requested. To work on the hospice inpatient unit when service needs require this. Working over a 7 day working pattern, through combination of days and nights in hospice at home a shift patterns if working on IPU. Clinical Have an understanding of the philosophy and ethos behind the care provided at Wirral Hospice St Johns, and to assist the registered practitioners in developing and maintaining a safe, caring and supportive environment for patients, relatives and staff. Care To undertake a broad range of nursing support activities and duties relating to the support of patients in the last 12 months of life, usually in their own homes following care plans set out by nursing staff. Provide emotional and practical support to patients, carers and family members. Carry out agreed support visits face-to-face and provide feedback to nurses when appropriate. Recognise changes in patients' conditions and act appropriately following guidance/report to appropriate health practitioners. Work in accordance with the Hospice at Homes processes/systems/guidelines and as defined by the Hospice at Home health practitioner, with minimum direct supervision. Communication To develop positive relationships with patients and families, observing professional boundaries. Establish and maintain communication with people on routine care matters maintaining effective communications with patients, carers and health professionals. Offer basic support/contact family members/cars after a patient's death, when appropriate in a professional manner. Work in collaboration with your colleagues to ensure the delivery of high quality, safe and compassionate healthcare so care and support are utilised appropriately within the service delivery plan. Documentation In line with Hospice policies on patient documentation, update patient records ensuring entries are accurate, relevant and contemporaneous and hand over care given appropriately. Give the patient and family member information leaflets and written communication as directed by line manager. To keep a record of mileage and submit monthly for payments. Personal / Professional Development To engage in regular Team meetings. To engage in annual appraisal process including identifying learning needs and development opportunities. Complete Hospice Mandatory Training within required time frames through required medium. Complete additional training as identified by line manager. Identifying and attending training as identified in annual appraisal process. Taking part in reflective practice and in-house training opportunities. Provide support to new Healthcare Assistants and Volunteers. General Attend and participate in such meetings as may be reasonably required. To observe the provisions of and adhere to all Hospice policies and procedures. To attend or undertake online Hospice Statutory and Mandatory training sessions as required and any other training courses relevant to the post. Wirral Hospice St Johns has a responsibility to ensure that all children/young people and adults are adequately safeguarded and protected and that Safeguarding is Everyone's Business. As a consequence, all staff are required to adhere to national and local safeguarding policies/procedures and to act upon any concerns in accordance with them. To be aware of the confidential aspects of the post. To keep up to date with the requirements of information governance, undertake mandatory training and follow Hospice policies and procedures to ensure that hospice information is dealt with legally, securely, efficiently and effectively. Breaches of confidentiality will result in disciplinary action, which may involve dismissal. You must maintain the confidentiality of information about service users, staff and organizational business in accordance with the Data Protection Act 1998 and Caldicott principles. This job description is not intended to be an exhausting list of duties, but it aims to highlight the typical main responsibilities for the post. It may be reviewed from time to time to ensure that it relates to the job being performed, or to incorporate whatever changes are being proposed. This procedure will be conducted in consultation with the post holder. You will, therefore, be expected to participate fully in such discussions. It is the organization's aim to reach agreement to reasonable changes, but if agreement is not possible the Hospice reserves the right to insist on changes to your job description, but only after the above-described process of consultation with you. IMPORTANT ADDITIONAL INFORMATION Driving Licence/Use of Own Vehicle: As driving forms part of your duties it is an express condition of your employment with the Hospice that: You have your own vehicle and use it to undertake your duties; and You hold and continue to hold a valid driving licence of the relevant class at all times. It is your responsibility to ensure that your own vehicle is properly insured to cover your duties, covered by a valid MOT certificate and has a valid road tax at all times. You must provide a copy of the insurance certificate to the Facilities Department. You must produce your licence for inspection upon request and ensure that you take all necessary steps to continue to hold the licence. If you lose your licence for any reason you must notify your Manager immediately. If you lose your driving licence and are unable to make alternative arrangements to fulfil your duties which are satisfactory to the Hospice your continued employment may be at risk. The Hospice will reimburse you in respect of fuel costs for business miles at the Hospice's business mileage rate. This is paid in line with Wirral Hospice St Johns Employee Benefits Policy. Organisational Philosophy of Care, Purpose and Values Wirral Hospice St Johns aims to offer care and support for patients and their families living with a life limiting illness based around what is important to them. It endeavours to meet the holistic needs of our patients' physical, psychological, social and spiritual needs and support their loved ones and carers without discrimination. Wirral Hospice St Johns
CARES So that we can deliver on our Philosophy of Care and Purpose the Hospice has developed the following Values which we uphold in all that we do. Compassionate -
To care for and support patients, families, colleagues and the wider community with compassion and understanding. Accountable -
To be accountable for our own actions and decisions, and to hold each other to account. Respectful -
To treat others with respect throughout all interactions, acknowledging and considering differing opinions. Equitable -
To act in an equitable manner for all, ensuring that individual needs are considered and supported. Sustainable -
To manage our resources efficiently, optimising use and value, whilst minimising waste. Safeguarding Wirral Hospice St Johns has a responsibility to ensure that all children/young people and adults are adequately safeguarded and protected and that Safeguarding is Everyone's Business. As a consequence, all staff are required to adhere to national and local safeguarding policies/procedures and to act upon any concerns in accordance with them. Equality and Diversity Wirral Hospice St Johns has given its full commitment to the adoption and promotion of the key principles of equality and diversity of equal opportunities contained within current legislation and the Wirral Hospice St Johns Equality Policy. Health and Safety It is the duty of every employee to work in such a way that accidents to themselves and to others are avoided, and to co-operate in maintaining their place of work in a tidy and safe condition, thereby minimising risk. Employees will, therefore, refer any matters of concern through their line manager. Similarly, it is each person's responsibility to ensure a secure environment and bring any breaches of security to the attention of their manager. Confidentiality In the course of your duties you will have access to confidential material about patients, members of staff or other hospice business. On no account must information relating to identifiable patients be divulged to anyone other than those authorised persons, for example, medical, nursing or other professional staff, as appropriate, who are concerned directly with the care, diagnosis and/or treatment of the patient. If you are in any doubt whatsoever as to the authority of a person or body asking for information of this nature, you must seek advice from your manager. Similarly, no information of a personal or confidential nature concerning individual members of staff should be divulged to anyone without the proper authority having first been given. General Data Protection Regulations (GDPR) Wirral Hospice St Johns is required to process personal data relating to its employees, including special categories of personal data, as defined in the General Data Protection Regulations 2018 (the Act). Person Specification
Qualifications
Ability to complete NVQ 2 in Health and Social Care or equivalent Care Certificate. NVQ Level 2 in Health and Social Care or equivalent. Care Certificate. Experience
Proven ability to provide personal care. Ability to use a laptop. Basic IT skills. Understanding of life limiting conditions for patients and families. Understand information Governance/use of patient information. Previous experience of lone working. Experience with Microsoft Outlook and emails. Word processing/Microsoft Word. CLINICAL SKILLS
Have a keen eye for detail and the ability to manage a wide range of activities and changing priorities. Good organisation skills and ability to work responsively. Have a flexible approach. Ability to recognise risk and highlight concerns. OTHER REQUIREMENTS
Commitment to work unsocial hours. Driving licence and access to a car. INTERPERSONAL SKILLS
Good Communication Skills. Ability to work well as a member of a team. Ability to communicate with a wide range of people including professionals and service users. Demonstration of compassion and kindness. Energy, drive and resilience, ability to work within a changing environment. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Successful candidates must possess NVQ Level 2 in Care, care certificate or equivalent and be able to demonstrate excellent communication, flexibility and team working skills, basic IT skills, experience of working in an inpatient/residential setting or with life limiting illness will be an advantage. We are looking for caring and compassionate people who want to deliver high quality care to patients that are nearing end of life. It will suit someone who is confident in dealing with other professionals and has the ability to use computerised record systems. Flexibility, responsibility, professionalism, and having positive relationships with colleagues are key, as are the abilities to uphold our values of being: Compassionate, Accountable, Respectful, Equitable and Sustainable
in regards to your patients, colleagues, and across the organisation. Access to a vehicle and a full driving licence is essential for this role. Main duties of the job
We are looking for individuals who are passionate about delivering high quality service for people with a life limiting illness, who are being cared for at home towards the end of their life. Carry out day sits or night sits to patients with life limiting conditions that are in the last 12 months of their lives. Supporting families and carers to take a break is a key element of this service. Have an understanding of the philosophy and ethos behind the care provided at Wirral Hospice St Johns. Assist the registered practitioners in developing and maintaining a safe, caring and supportive environment for patients, relatives and staff. Have the ability to recognise changes in patients' conditions and act appropriately following guidance/report to appropriate health practitioners. Establish and maintain effective communications with patients, carers and health professionals in a professional manner. About us
Wirral Hospice St Johns has a 41-year history of supporting the residents of Wirral who have incurable life limiting illness. The organisation continues to grow and develop in response to the needs of our community. Currently support is delivered by multi professional teams working in our 16 bed Inpatient unit, Outpatient, Wellbeing and Hospice at Home services. The hospice benefits from being an independent charity allowing flexibility and creativity in the design and delivery of services whilst being firmly integrated with key local NHS providers. Care and support is delivered with integrity and quality. NHS Superannuation is transferrable for existing members of the NHS Pension Scheme. As an organisation we are committed to developing the skills and interests of our staff to ensure the workforce is motivated and equipped to deliver what is expected of them in a compassionate and competent manner through apprenticeships, formal training and workplace experience. Job responsibilities
Job Summary The post holder will provide Hospice at Home services intended to support patients in their own homes in the last 12 months of life with support visits, day and night sits, in the patients home under the direction of a registered nurse. To support additional Community Services delivered by the hospice multi professional team as requested. To work on the hospice inpatient unit when service needs require this. Working over a 7 day working pattern, through combination of days and nights in hospice at home a shift patterns if working on IPU. Clinical Have an understanding of the philosophy and ethos behind the care provided at Wirral Hospice St Johns, and to assist the registered practitioners in developing and maintaining a safe, caring and supportive environment for patients, relatives and staff. Care To undertake a broad range of nursing support activities and duties relating to the support of patients in the last 12 months of life, usually in their own homes following care plans set out by nursing staff. Provide emotional and practical support to patients, carers and family members. Carry out agreed support visits face-to-face and provide feedback to nurses when appropriate. Recognise changes in patients' conditions and act appropriately following guidance/report to appropriate health practitioners. Work in accordance with the Hospice at Homes processes/systems/guidelines and as defined by the Hospice at Home health practitioner, with minimum direct supervision. Communication To develop positive relationships with patients and families, observing professional boundaries. Establish and maintain communication with people on routine care matters maintaining effective communications with patients, carers and health professionals. Offer basic support/contact family members/cars after a patient's death, when appropriate in a professional manner. Work in collaboration with your colleagues to ensure the delivery of high quality, safe and compassionate healthcare so care and support are utilised appropriately within the service delivery plan. Documentation In line with Hospice policies on patient documentation, update patient records ensuring entries are accurate, relevant and contemporaneous and hand over care given appropriately. Give the patient and family member information leaflets and written communication as directed by line manager. To keep a record of mileage and submit monthly for payments. Personal / Professional Development To engage in regular Team meetings. To engage in annual appraisal process including identifying learning needs and development opportunities. Complete Hospice Mandatory Training within required time frames through required medium. Complete additional training as identified by line manager. Identifying and attending training as identified in annual appraisal process. Taking part in reflective practice and in-house training opportunities. Provide support to new Healthcare Assistants and Volunteers. General Attend and participate in such meetings as may be reasonably required. To observe the provisions of and adhere to all Hospice policies and procedures. To attend or undertake online Hospice Statutory and Mandatory training sessions as required and any other training courses relevant to the post. Wirral Hospice St Johns has a responsibility to ensure that all children/young people and adults are adequately safeguarded and protected and that Safeguarding is Everyone's Business. As a consequence, all staff are required to adhere to national and local safeguarding policies/procedures and to act upon any concerns in accordance with them. To be aware of the confidential aspects of the post. To keep up to date with the requirements of information governance, undertake mandatory training and follow Hospice policies and procedures to ensure that hospice information is dealt with legally, securely, efficiently and effectively. Breaches of confidentiality will result in disciplinary action, which may involve dismissal. You must maintain the confidentiality of information about service users, staff and organizational business in accordance with the Data Protection Act 1998 and Caldicott principles. This job description is not intended to be an exhausting list of duties, but it aims to highlight the typical main responsibilities for the post. It may be reviewed from time to time to ensure that it relates to the job being performed, or to incorporate whatever changes are being proposed. This procedure will be conducted in consultation with the post holder. You will, therefore, be expected to participate fully in such discussions. It is the organization's aim to reach agreement to reasonable changes, but if agreement is not possible the Hospice reserves the right to insist on changes to your job description, but only after the above-described process of consultation with you. IMPORTANT ADDITIONAL INFORMATION Driving Licence/Use of Own Vehicle: As driving forms part of your duties it is an express condition of your employment with the Hospice that: You have your own vehicle and use it to undertake your duties; and You hold and continue to hold a valid driving licence of the relevant class at all times. It is your responsibility to ensure that your own vehicle is properly insured to cover your duties, covered by a valid MOT certificate and has a valid road tax at all times. You must provide a copy of the insurance certificate to the Facilities Department. You must produce your licence for inspection upon request and ensure that you take all necessary steps to continue to hold the licence. If you lose your licence for any reason you must notify your Manager immediately. If you lose your driving licence and are unable to make alternative arrangements to fulfil your duties which are satisfactory to the Hospice your continued employment may be at risk. The Hospice will reimburse you in respect of fuel costs for business miles at the Hospice's business mileage rate. This is paid in line with Wirral Hospice St Johns Employee Benefits Policy. Organisational Philosophy of Care, Purpose and Values Wirral Hospice St Johns aims to offer care and support for patients and their families living with a life limiting illness based around what is important to them. It endeavours to meet the holistic needs of our patients' physical, psychological, social and spiritual needs and support their loved ones and carers without discrimination. Wirral Hospice St Johns
CARES So that we can deliver on our Philosophy of Care and Purpose the Hospice has developed the following Values which we uphold in all that we do. Compassionate -
To care for and support patients, families, colleagues and the wider community with compassion and understanding. Accountable -
To be accountable for our own actions and decisions, and to hold each other to account. Respectful -
To treat others with respect throughout all interactions, acknowledging and considering differing opinions. Equitable -
To act in an equitable manner for all, ensuring that individual needs are considered and supported. Sustainable -
To manage our resources efficiently, optimising use and value, whilst minimising waste. Safeguarding Wirral Hospice St Johns has a responsibility to ensure that all children/young people and adults are adequately safeguarded and protected and that Safeguarding is Everyone's Business. As a consequence, all staff are required to adhere to national and local safeguarding policies/procedures and to act upon any concerns in accordance with them. Equality and Diversity Wirral Hospice St Johns has given its full commitment to the adoption and promotion of the key principles of equality and diversity of equal opportunities contained within current legislation and the Wirral Hospice St Johns Equality Policy. Health and Safety It is the duty of every employee to work in such a way that accidents to themselves and to others are avoided, and to co-operate in maintaining their place of work in a tidy and safe condition, thereby minimising risk. Employees will, therefore, refer any matters of concern through their line manager. Similarly, it is each person's responsibility to ensure a secure environment and bring any breaches of security to the attention of their manager. Confidentiality In the course of your duties you will have access to confidential material about patients, members of staff or other hospice business. On no account must information relating to identifiable patients be divulged to anyone other than those authorised persons, for example, medical, nursing or other professional staff, as appropriate, who are concerned directly with the care, diagnosis and/or treatment of the patient. If you are in any doubt whatsoever as to the authority of a person or body asking for information of this nature, you must seek advice from your manager. Similarly, no information of a personal or confidential nature concerning individual members of staff should be divulged to anyone without the proper authority having first been given. General Data Protection Regulations (GDPR) Wirral Hospice St Johns is required to process personal data relating to its employees, including special categories of personal data, as defined in the General Data Protection Regulations 2018 (the Act). Person Specification
Qualifications
Ability to complete NVQ 2 in Health and Social Care or equivalent Care Certificate. NVQ Level 2 in Health and Social Care or equivalent. Care Certificate. Experience
Proven ability to provide personal care. Ability to use a laptop. Basic IT skills. Understanding of life limiting conditions for patients and families. Understand information Governance/use of patient information. Previous experience of lone working. Experience with Microsoft Outlook and emails. Word processing/Microsoft Word. CLINICAL SKILLS
Have a keen eye for detail and the ability to manage a wide range of activities and changing priorities. Good organisation skills and ability to work responsively. Have a flexible approach. Ability to recognise risk and highlight concerns. OTHER REQUIREMENTS
Commitment to work unsocial hours. Driving licence and access to a car. INTERPERSONAL SKILLS
Good Communication Skills. Ability to work well as a member of a team. Ability to communicate with a wide range of people including professionals and service users. Demonstration of compassion and kindness. Energy, drive and resilience, ability to work within a changing environment. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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