Mastercall Healthcare is a social enterprise organisation. Our mission is to achieve excellence in the care of our patients, providing a safe and caring high-quality service that is easily accessible. We provide several innovative out of hospital services that have patients at the forefront of every service we provide.
An exciting opportunity has arisen to appoint a permanent HCA at Trafford General Hospital. The role will be working shifts of 6-hour duration 08.00- 14.00 & 14.00- 20.00. Rate of Pay £12.60 to £14.83 per hour.
Interviews will be held W/C 27th January 2025.
Main Duties of the Job
The HCA will be working as part of the Clinical Team at Mastercall's Trafford Primary Care Centre (PCC) based at Trafford General Hospital. This is an exciting new opportunity to work with our healthcare professionals, supporting the service provided by Mastercall Healthcare and helping to deliver high standards of care to our patients. The post holder will work under the supervision of the clinical team and undertake appropriate duties delegated by the team. They will work collaboratively with the team to meet the needs of patients, following policy and procedures to deliver high quality responsive care. The primary role will be to welcome patients, check their details are correct, ascertain the main reason for the patient's attendance at the PCC so they can navigate the patient to the most appropriate service for their presenting complaint. The HCA will be provided with training on this so they are made aware of all the potential service streams the patient can be navigated to. If the patient is suitable for the Mastercall PCC, then the HCA will carry out a set of initial observations including respiratory rate, blood pressure, capillary refill, heart rate, oxygen saturations, and blood glucose monitoring. Following this, the HCA will use a set of tools to establish a priority so that the rest of the team can see patients in the order of clinical priority. About Us
Mastercall Healthcare has over 28 years of experience as an innovative, highly performing, award-winning social enterprise organisation. We are passionate about providing the very best patient care at the very best place for the patient. Our Social Value ethos commits us to ensuring the very best use of the public pound, maximising the return on investment of our commissioners, and supporting the NHS to deliver affordable, effective, safe patient-centred services. Our purpose is to ensure that we deliver safe, high-quality, patient-centred services that support people to live and age well. We are here to support our community and our health and social care partners. We provide a range of highly effective urgent primary care services that support hospital admission avoidance and early supported discharge from hospital where clinically safe and appropriate. Employee benefits include: Living Wage Employer NHS Pension Scheme NHS Blue Light Card/Discount Scheme Flexible and Homeworking Career Development Competitive Rates of Pay Generous Holiday Entitlement, Long Service Enhancements, and the Option to Purchase Additional Leave Wellbeing Schemes Job Responsibilities
HCA duties will include: Provide assistance to the clinicians on duty. Provide a range of clinical tasks such as urinalysis as needed. Provide chaperoning duties when needed. Take and record patients' blood pressure, pulse, sats, respiratory rate, and blood sugars. After appropriate training, conduct face-to-face triage assessments for patients presenting for appointments using MTS. Preparation and maintenance of clinical areas ensuring appropriate stock control. Undertake and record the tasks for which you have received appropriate training using electronic systems. Use early warning scores to ensure a deteriorating patient is escalated to the appropriate senior person in a timely manner in accordance with policy and procedure. Give accurate and appropriate information to patients and groups within the sphere of own competence. Gain the underpinning knowledge and practical skills to administer basic life support or use of AED if necessary. Assist in the assessment and surveillance of patients' health and well-being. Help to raise awareness of health and well-being and how it can be promoted. Assist with the collection and collation of data on needs related to health and well-being. Proactively communicate with the team to ensure the smooth running of the shift. Be responsible for prioritisation and timeliness of all consultations assigned to the shift. Work with colleagues to maximise effective and efficient delivery of care to patients. Record appropriate consultation details on electronic patient records. Liaise with other local services such as the urgent care centre (UCC) should you identify a patient who fulfils the criteria for referral to them. Follow Mastercall's policies and procedures. Communicate effectively with patients and carers, recognising their needs for alternative methods of communication. Communicate effectively with other team members and with the wider Mastercall teams. Continuous Professional Development:
The post holder will be expected to undertake ongoing personal, clinical, and professional development in line with the responsibilities of the post. Responsible for developing and sustaining own knowledge, management, and skills (as appropriate) and professional awareness and maintain a professional profile. Accountable for and maintain own competence to practice along with compliance of mandatory training. Person Specification
Knowledge and Skills
Familiarity with the measuring and recording of baseline observations. Demonstrates an understanding of the role of the HCA. Clinical skills and competency relevant to the role. Knowledge of Triage. General Qualities
Demonstrates motivation, reliability, and commitment to team working and the development of others. Flexible, reliable, and responsive to change. Willingness to undergo education/training for both practice and service needs. Willingness to work towards professional and performance objectives. Experience
2 years previous experience working in primary care/community or other relevant acute healthcare environment in appropriate services such as A&E or primary care with patient contact. Experience working under indirect supervision. Qualifications
NVQ3 level 3 Health & Social care or equivalent. GCSE or other certificates of general education. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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The HCA will be working as part of the Clinical Team at Mastercall's Trafford Primary Care Centre (PCC) based at Trafford General Hospital. This is an exciting new opportunity to work with our healthcare professionals, supporting the service provided by Mastercall Healthcare and helping to deliver high standards of care to our patients. The post holder will work under the supervision of the clinical team and undertake appropriate duties delegated by the team. They will work collaboratively with the team to meet the needs of patients, following policy and procedures to deliver high quality responsive care. The primary role will be to welcome patients, check their details are correct, ascertain the main reason for the patient's attendance at the PCC so they can navigate the patient to the most appropriate service for their presenting complaint. The HCA will be provided with training on this so they are made aware of all the potential service streams the patient can be navigated to. If the patient is suitable for the Mastercall PCC, then the HCA will carry out a set of initial observations including respiratory rate, blood pressure, capillary refill, heart rate, oxygen saturations, and blood glucose monitoring. Following this, the HCA will use a set of tools to establish a priority so that the rest of the team can see patients in the order of clinical priority. About Us
Mastercall Healthcare has over 28 years of experience as an innovative, highly performing, award-winning social enterprise organisation. We are passionate about providing the very best patient care at the very best place for the patient. Our Social Value ethos commits us to ensuring the very best use of the public pound, maximising the return on investment of our commissioners, and supporting the NHS to deliver affordable, effective, safe patient-centred services. Our purpose is to ensure that we deliver safe, high-quality, patient-centred services that support people to live and age well. We are here to support our community and our health and social care partners. We provide a range of highly effective urgent primary care services that support hospital admission avoidance and early supported discharge from hospital where clinically safe and appropriate. Employee benefits include: Living Wage Employer NHS Pension Scheme NHS Blue Light Card/Discount Scheme Flexible and Homeworking Career Development Competitive Rates of Pay Generous Holiday Entitlement, Long Service Enhancements, and the Option to Purchase Additional Leave Wellbeing Schemes Job Responsibilities
HCA duties will include: Provide assistance to the clinicians on duty. Provide a range of clinical tasks such as urinalysis as needed. Provide chaperoning duties when needed. Take and record patients' blood pressure, pulse, sats, respiratory rate, and blood sugars. After appropriate training, conduct face-to-face triage assessments for patients presenting for appointments using MTS. Preparation and maintenance of clinical areas ensuring appropriate stock control. Undertake and record the tasks for which you have received appropriate training using electronic systems. Use early warning scores to ensure a deteriorating patient is escalated to the appropriate senior person in a timely manner in accordance with policy and procedure. Give accurate and appropriate information to patients and groups within the sphere of own competence. Gain the underpinning knowledge and practical skills to administer basic life support or use of AED if necessary. Assist in the assessment and surveillance of patients' health and well-being. Help to raise awareness of health and well-being and how it can be promoted. Assist with the collection and collation of data on needs related to health and well-being. Proactively communicate with the team to ensure the smooth running of the shift. Be responsible for prioritisation and timeliness of all consultations assigned to the shift. Work with colleagues to maximise effective and efficient delivery of care to patients. Record appropriate consultation details on electronic patient records. Liaise with other local services such as the urgent care centre (UCC) should you identify a patient who fulfils the criteria for referral to them. Follow Mastercall's policies and procedures. Communicate effectively with patients and carers, recognising their needs for alternative methods of communication. Communicate effectively with other team members and with the wider Mastercall teams. Continuous Professional Development:
The post holder will be expected to undertake ongoing personal, clinical, and professional development in line with the responsibilities of the post. Responsible for developing and sustaining own knowledge, management, and skills (as appropriate) and professional awareness and maintain a professional profile. Accountable for and maintain own competence to practice along with compliance of mandatory training. Person Specification
Knowledge and Skills
Familiarity with the measuring and recording of baseline observations. Demonstrates an understanding of the role of the HCA. Clinical skills and competency relevant to the role. Knowledge of Triage. General Qualities
Demonstrates motivation, reliability, and commitment to team working and the development of others. Flexible, reliable, and responsive to change. Willingness to undergo education/training for both practice and service needs. Willingness to work towards professional and performance objectives. Experience
2 years previous experience working in primary care/community or other relevant acute healthcare environment in appropriate services such as A&E or primary care with patient contact. Experience working under indirect supervision. Qualifications
NVQ3 level 3 Health & Social care or equivalent. GCSE or other certificates of general education. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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