Gloucestershire Health & Care NHS Foundation Trust is currently looking for an enthusiastic and hardworking call handler to join our busy & friendly Integrated Community Teams.
You will work as part of a team supporting the Referral Centre in handling all nursing and multidisciplinary referrals in locality Referral Centres.
The purpose of the Referral Centre is to act as a hub through which all incoming referrals are received, triaged and responded to in a timely way, using a multi-disciplinary approach. This MDT comprises Occupational Therapy, Physiotherapy, Community Nursing, Reablement and Admin support. The Referral Centres are a fast paced and stimulating environment to work in with no two days the same.
You will be working in a customer facing environment and the role will include taking patient details in a sympathetic and understanding manner, whilst ensuring that calls are handled effectively, efficiently and in a manner that preserves dignity and confidentiality.
The focus of the work will be to take telephone calls, gather information and input referrals onto the electronic patient records, using SystmOne, as well as providing administrative support such as scanning documents, taking messages and signposting enquiries from staff members. Collaboration with partners and community services will be key to this role, and to support using the wider community for signposting and self-management.
We require motivated and flexible people with excellent communication and computer skills, to include Excel, Word and Outlook.
We offer a supportive and friendly working environment with opportunities for training and professional development.
When applying for this position, please ensure that in your supporting statement, you make clear how you meet the person specification, especially the values and behaviours expected of all colleagues. This will figure largely in our short-listing criteria and the overall selection process.
If you would like to work for an organisation that values its staff, aims to deliver the best care, offering compassion to all patients, their carers and families, and you can demonstrate this to us, we would like to hear from you!
This vacancy is subject to a Basic Disclosure for adults. Successful candidates are expected to undertake a DBS check at their own cost and sign up to the DBS update service.
For customer-facing roles all applicants must be able to demonstrate that they can communicate in English with confidence.
Closing date:
23rd February 2025.
Shortlisting date:
24th February 2025.
Interview date:
3rd March 2025.
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You will work as part of a team supporting the Referral Centre in handling all nursing and multidisciplinary referrals in locality Referral Centres.
The purpose of the Referral Centre is to act as a hub through which all incoming referrals are received, triaged and responded to in a timely way, using a multi-disciplinary approach. This MDT comprises Occupational Therapy, Physiotherapy, Community Nursing, Reablement and Admin support. The Referral Centres are a fast paced and stimulating environment to work in with no two days the same.
You will be working in a customer facing environment and the role will include taking patient details in a sympathetic and understanding manner, whilst ensuring that calls are handled effectively, efficiently and in a manner that preserves dignity and confidentiality.
The focus of the work will be to take telephone calls, gather information and input referrals onto the electronic patient records, using SystmOne, as well as providing administrative support such as scanning documents, taking messages and signposting enquiries from staff members. Collaboration with partners and community services will be key to this role, and to support using the wider community for signposting and self-management.
We require motivated and flexible people with excellent communication and computer skills, to include Excel, Word and Outlook.
We offer a supportive and friendly working environment with opportunities for training and professional development.
When applying for this position, please ensure that in your supporting statement, you make clear how you meet the person specification, especially the values and behaviours expected of all colleagues. This will figure largely in our short-listing criteria and the overall selection process.
If you would like to work for an organisation that values its staff, aims to deliver the best care, offering compassion to all patients, their carers and families, and you can demonstrate this to us, we would like to hear from you!
This vacancy is subject to a Basic Disclosure for adults. Successful candidates are expected to undertake a DBS check at their own cost and sign up to the DBS update service.
For customer-facing roles all applicants must be able to demonstrate that they can communicate in English with confidence.
Closing date:
23rd February 2025.
Shortlisting date:
24th February 2025.
Interview date:
3rd March 2025.
#J-18808-Ljbffr
