The Critical Care Unit is a 5 bedded acute surgical unit caring for Maxillo-Facial/ENT cancer, reconstructive surgery, and burns patients. We currently have an opportunity for a Health Care Support Worker to join our busy and friendly specialist team. The ideal candidate will be empathic, caring, and compassionate. You will also be reliable, self-motivated, and able to work as a member of the team assisting all staff in the daily running of the ward and providing high standards of care to patients. Previous experience in a health care setting is desirable although orientation, training, and supervision will be provided to the right candidate. Basic IT skills are beneficial.
Queen Victoria Hospital offers developmental opportunities for Health Care Support Workers. You will be enrolled on the Care Certificate and be given the opportunity to apply for the various apprenticeship programmes.
Main duties of the job
The Health Care Support Worker will work as part of the critical care team with the supervision of registered practitioners to provide safe and effective patient-focused care at all times. Contribute to the development of the care environment with a positive, professional attitude. Contribute to the maintenance of daily provision of service and care to meet the individual needs of patients and the department. Support the smooth running of the ward and ensure patients, relatives, and carers are supported in a friendly and efficient manner. Ensure that policies and guidelines are adhered to. About us
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care, and rehabilitation services across the South of England and beyond. We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer, and skin cancer, reconstructive breast surgery, maxillofacial surgery, prosthetics, and burns, providing regional and national services in these areas of clinical expertise. Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services. Patients consistently rate QVH amongst the top hospitals in the country for quality of care. Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning. Job responsibilities
Clinical Responsibilities Prepare bed spaces in preparation for receiving patients. Assist to ensure the ward is restocked and maintain the cleaning of clinical areas. Assist with the admission and discharge of patients. Work as part of a skilled team to support the provision of an effective and safe clinical service. Provide a safe, effective environment of care for patients, relatives, and their carers under the direction of a registered practitioner. Support the registered practitioner in the delivery of direct and indirect patient care. Undertake a range of delegated clinical duties including record keeping, patient observations, and specimen handling under the direction of a registered practitioner. Check sterilised equipment, ensuring related paperwork is in order and completed correctly. Assist in ensuring all written documentation is completed, i.e., Patient care plans and charts. Use the Patient Centre system for relevant purposes. Assist with the day-to-day management of clinical equipment and report any problems to senior colleagues. Communicate with colleagues, patients, and their relatives/carers in a professional and compassionate manner, escalating any concerns about a patient to the relevant practitioner immediately. Assist patients with activities of daily living while ensuring their privacy and dignity is maintained. Ensure patients, visitors, and staff are cared for/supported sensitively and professionally. Act as a positive role model for peers, supporting other Health Care Support Workers as required. Maintain professionalism at all times and respect colleagues. Deal with queries and problems from patients and staff in a positive and helpful manner. Ensure a safe environment in the department for patients/staff and visitors. Assist in the evaluation of new equipment and resources. Undertake phlebotomy tasks as required upon completion of the competency. Be able to use any information technology within the department. Person Specification
Qualifications
A good standard of secondary education. NVQ in healthcare or equivalent. Basic IT skills. Attributes
Demonstrates compassion when dealing with patients, families, and colleagues. Good communication skills. Understanding of confidentiality. Experience
Experience of team working. Experience of caring for and supporting patients in a care/hospital environment. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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The Health Care Support Worker will work as part of the critical care team with the supervision of registered practitioners to provide safe and effective patient-focused care at all times. Contribute to the development of the care environment with a positive, professional attitude. Contribute to the maintenance of daily provision of service and care to meet the individual needs of patients and the department. Support the smooth running of the ward and ensure patients, relatives, and carers are supported in a friendly and efficient manner. Ensure that policies and guidelines are adhered to. About us
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care, and rehabilitation services across the South of England and beyond. We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer, and skin cancer, reconstructive breast surgery, maxillofacial surgery, prosthetics, and burns, providing regional and national services in these areas of clinical expertise. Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services. Patients consistently rate QVH amongst the top hospitals in the country for quality of care. Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning. Job responsibilities
Clinical Responsibilities Prepare bed spaces in preparation for receiving patients. Assist to ensure the ward is restocked and maintain the cleaning of clinical areas. Assist with the admission and discharge of patients. Work as part of a skilled team to support the provision of an effective and safe clinical service. Provide a safe, effective environment of care for patients, relatives, and their carers under the direction of a registered practitioner. Support the registered practitioner in the delivery of direct and indirect patient care. Undertake a range of delegated clinical duties including record keeping, patient observations, and specimen handling under the direction of a registered practitioner. Check sterilised equipment, ensuring related paperwork is in order and completed correctly. Assist in ensuring all written documentation is completed, i.e., Patient care plans and charts. Use the Patient Centre system for relevant purposes. Assist with the day-to-day management of clinical equipment and report any problems to senior colleagues. Communicate with colleagues, patients, and their relatives/carers in a professional and compassionate manner, escalating any concerns about a patient to the relevant practitioner immediately. Assist patients with activities of daily living while ensuring their privacy and dignity is maintained. Ensure patients, visitors, and staff are cared for/supported sensitively and professionally. Act as a positive role model for peers, supporting other Health Care Support Workers as required. Maintain professionalism at all times and respect colleagues. Deal with queries and problems from patients and staff in a positive and helpful manner. Ensure a safe environment in the department for patients/staff and visitors. Assist in the evaluation of new equipment and resources. Undertake phlebotomy tasks as required upon completion of the competency. Be able to use any information technology within the department. Person Specification
Qualifications
A good standard of secondary education. NVQ in healthcare or equivalent. Basic IT skills. Attributes
Demonstrates compassion when dealing with patients, families, and colleagues. Good communication skills. Understanding of confidentiality. Experience
Experience of team working. Experience of caring for and supporting patients in a care/hospital environment. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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