Health Care Support Worker, Living Well Services

Key Areas of Responsibility / Key Accountabilities In conjunction with the Living Well Manager, offer a 5-day-a-week service from Monday to Friday to support the growing need for those who may look to Rowans Hospice Charity for help and support before they reach the final stages of their life. Support a facility where there are opportunities to inform, support, care, and re-able people, their families, and friends who are affected by the diagnosis of a life-shortening or incurable illness, or indeed to those who are approaching the end of their natural life span. Support an environment that provides companionship for both the patient and carer, and maintain the health and well-being of the local community as far as this may be possible. Liaise with members of the Clinical Team and Voluntary Support as directed by the staff/senior staff nurse or Manager/Deputy Manager of LWC. Promote a therapeutic environment utilizing the skills of therapist/artists working within the setting and take an active part in special projects, i.e., Work/Mindfulness. Report to the staff/senior staff nurse or Manager/Deputy Manager of LWC any relevant information on the condition of specific patients, their care, or treatment. Report to the staff/senior staff nurse or Manager/Deputy Manager of LWC, Director of Clinical Services any matter affecting the smooth running of the unit. Report any complaints/safeguarding concerns from patients, their relatives, or others acting on their behalf to the Deputy Manager/LWC Manager/Director of Clinical Services. Ensure knowledge about patients/carers is maintained in the strictest confidence and is not divulged, except to professionals where it would materially assist with the programme of care or protection of the individual (See Staff Handbook Confidentiality/Data Protection Act, GDPR). Demonstrate a consistent level of courtesy and consideration to patients, their relatives, and visitors. Promote a high quality of care by adhering to set standards. Support the trained nurse with the procedure for opening and closing the centre. Report all enquiries/conversations with patients/relatives and visitors to the staff/senior staff nurse or Manager/Deputy Manager of LWC. Record and pass on all messages received by telephone to the appropriate person: staff/senior staff nurse or Manager/Deputy Manager of LWC. Establish and maintain effective communication and working relationships with multi-disciplinary teams within the Hospice and in the community. Communicate effectively with patients, carers, and the bereaved to establish and maintain trusting relationships. Offer emotional support to patients and/or carers, recognizing own limitations. Contribute to bereavement care offered to families by reporting any concerns related to risk assessment to the staff/senior staff nurse or Manager/Deputy Manager of LWC.

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