Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
We are currently recruiting a motivated, enthusiastic individual who possesses excellent interpersonal and communication skills with an ability to work effectively within a team. You must have knowledge of general office systems and protocols in a customer-related environment. You will be working within the Health Records Team, Health Care Operations department, based at the Royal Albert Edward Infirmary, however, may be required to work on other sites if cover is needed. The service operates between 7am to 8pm Monday to Friday. You will be working 37.5 hours per week and would be expected to be able to work flexibly covering these hours. Please note, shortlisting is based on the person specification; therefore, when completing your supporting statement, please refer to the person spec, demonstrating in your application how you match all points, providing examples of experience, understanding, and transferable skills. Main duties of the job
The main function of the Health Records Assistant is the filing and retrieving of patient records from storage areas across the 3 main sites. It is important to ensure patients' needs are central to the delivery of the service; therefore, it is important that you have first-class customer service skills along with a professional telephone manner and compliance with all appropriate policies and procedures. You must be educated to GCSE level or equivalent/relevant experience and demonstrate keyboard skills. It is necessary to be flexible and able to adapt quickly to change and altering work patterns. You will be covering various admin and clerical duties in line with service demands. Appropriate systems training will be provided, but basic IT skills linked with good keyboard skills would be a distinct advantage. It is important that you detail in your supporting statement how you meet the essential/desirable requirements given on the person specification. About us
Choose Well - Choose WWL Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff makes for happy patients'. We have a recognised track record in staff engagement and living our values 'the WWL Way'. WWL is committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind, we are seeking to recruit people who share our values and beliefs. Job responsibilities
The main duties of this role are: General housekeeping, liaising with Trust colleagues, exchanging information within guidelines and also responding and reacting accordingly where any ad hoc duties arise is the main job role. It is also crucial to take operational responsibility for facilitating an all-around quality Health Records service for the Trust and to support the provision of Health Records for the A&E department. The provision of Health Records in line with Trust and National policies and guidance. To file, retrieve and maintain Health Records and/or X-rays in accordance with local Trust policies/National policies and standards. Required to plan, organise and prioritise own daily workload by using organisational awareness and understanding of how Health Records are used and travel around the Trust sites. Co-ordinate and respond to requests from varying sources using own judgement and initiative. To adhere to good housekeeping guidance whilst making effective use of available storage and where necessary implementing solutions to improve efficiency. Deal with electronic, telephone and written queries prioritising each individual request. To be involved in repetitive physical activity involving the movement and distribution of Health Records throughout the Trust. To rotate between the departmental sites transferring general skills in line with service demands within each Health Records Library. To be able to plan and prioritise in line with service demands whilst assisting colleagues to meet departmental requirements associated with Governance, Quality Standards and other targets relating to service provision. Actively promote and support good practice within the Health Records Libraries. Maintain daily contact with varying disciplines of staff both external and internal to the Trust who may need to access the Health Records Services. Use various methods of communication, written, fax, telephone, scanning to facilitate service provision. Process routine/non-routine requests confidently and confidentially, requiring the postholder to use their own judgement and initiative where needed. Report any process or system failures through to the line manager. Ensure the accurate recording of patient information & related data onto the HIS system. Accurate interpretation of HIS information in order to improve availability of patient records. Person Specification
Qualifications
Educated to GCSE Level (or equivalent) or able to demonstrate equivalent experience. Experience
Proven experience of managing a busy workload. Proven experience of meeting deadlines and targets. Skills
Keyboard Skills. Proven ability to communicate effectively at all levels. Ability to multi-task. Ability to work to deadlines. Interpersonal skills. Demonstrate ability to work in a team. Work with frequent interruptions. Knowledge
Data Protection. Confidentiality Codes of Conduct. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
#J-18808-Ljbffr
We are currently recruiting a motivated, enthusiastic individual who possesses excellent interpersonal and communication skills with an ability to work effectively within a team. You must have knowledge of general office systems and protocols in a customer-related environment. You will be working within the Health Records Team, Health Care Operations department, based at the Royal Albert Edward Infirmary, however, may be required to work on other sites if cover is needed. The service operates between 7am to 8pm Monday to Friday. You will be working 37.5 hours per week and would be expected to be able to work flexibly covering these hours. Please note, shortlisting is based on the person specification; therefore, when completing your supporting statement, please refer to the person spec, demonstrating in your application how you match all points, providing examples of experience, understanding, and transferable skills. Main duties of the job
The main function of the Health Records Assistant is the filing and retrieving of patient records from storage areas across the 3 main sites. It is important to ensure patients' needs are central to the delivery of the service; therefore, it is important that you have first-class customer service skills along with a professional telephone manner and compliance with all appropriate policies and procedures. You must be educated to GCSE level or equivalent/relevant experience and demonstrate keyboard skills. It is necessary to be flexible and able to adapt quickly to change and altering work patterns. You will be covering various admin and clerical duties in line with service demands. Appropriate systems training will be provided, but basic IT skills linked with good keyboard skills would be a distinct advantage. It is important that you detail in your supporting statement how you meet the essential/desirable requirements given on the person specification. About us
Choose Well - Choose WWL Wrightington, Wigan and Leigh NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that 'happy staff makes for happy patients'. We have a recognised track record in staff engagement and living our values 'the WWL Way'. WWL is committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind, we are seeking to recruit people who share our values and beliefs. Job responsibilities
The main duties of this role are: General housekeeping, liaising with Trust colleagues, exchanging information within guidelines and also responding and reacting accordingly where any ad hoc duties arise is the main job role. It is also crucial to take operational responsibility for facilitating an all-around quality Health Records service for the Trust and to support the provision of Health Records for the A&E department. The provision of Health Records in line with Trust and National policies and guidance. To file, retrieve and maintain Health Records and/or X-rays in accordance with local Trust policies/National policies and standards. Required to plan, organise and prioritise own daily workload by using organisational awareness and understanding of how Health Records are used and travel around the Trust sites. Co-ordinate and respond to requests from varying sources using own judgement and initiative. To adhere to good housekeeping guidance whilst making effective use of available storage and where necessary implementing solutions to improve efficiency. Deal with electronic, telephone and written queries prioritising each individual request. To be involved in repetitive physical activity involving the movement and distribution of Health Records throughout the Trust. To rotate between the departmental sites transferring general skills in line with service demands within each Health Records Library. To be able to plan and prioritise in line with service demands whilst assisting colleagues to meet departmental requirements associated with Governance, Quality Standards and other targets relating to service provision. Actively promote and support good practice within the Health Records Libraries. Maintain daily contact with varying disciplines of staff both external and internal to the Trust who may need to access the Health Records Services. Use various methods of communication, written, fax, telephone, scanning to facilitate service provision. Process routine/non-routine requests confidently and confidentially, requiring the postholder to use their own judgement and initiative where needed. Report any process or system failures through to the line manager. Ensure the accurate recording of patient information & related data onto the HIS system. Accurate interpretation of HIS information in order to improve availability of patient records. Person Specification
Qualifications
Educated to GCSE Level (or equivalent) or able to demonstrate equivalent experience. Experience
Proven experience of managing a busy workload. Proven experience of meeting deadlines and targets. Skills
Keyboard Skills. Proven ability to communicate effectively at all levels. Ability to multi-task. Ability to work to deadlines. Interpersonal skills. Demonstrate ability to work in a team. Work with frequent interruptions. Knowledge
Data Protection. Confidentiality Codes of Conduct. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name
Wrightington Wigan & Leigh Teaching Hospitals NHS Foundation Trust
#J-18808-Ljbffr
