We are looking for a new Healthcare Administrator to join our Ipswich and Bury St Edmunds sites. This will be 40 hours over 5 days per week, including weekends on a rota basis.
Main duties of the job
Manage the set up and utilisation of clinic diaries. Book patient appointments, ensuring that clinics are full. Complete booking calls for patients, and then complete a reminder call prior to the appointment. Generate patient letters, printing and franking them ready to be posted out. Act as the central point of contact for all telephone enquiries from patients and clinic staff, resolving or escalating issues as appropriate. Maintain a positive relationship with internal or external staff at every interaction. Maintain a committed approach to continued professional development and clinical governance, including participating in appraisal process, clinical audits and research as required. Action all clinic cancellations accordingly as instructed. Take responsibility for reinstating clinics as necessary and rebooking all patients. Implement changes to clinic start/finish times for training, staffing or other operational purposes as necessary. Amend slot totals as necessary for restricted/reduced lists. Coordinate the daily, weekly and monthly clinic schedules. Manage capacity and demand to achieve target utilisation whilst analysing and monitoring clinic activity. Identify any under or over capacity and escalate to the service manager. Review waiting times and action accordingly. Have autonomy to identify if additional clinics are required to reduce wait times and escalate this to the Service Manager. About us
Who are we? Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health. We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK. We are thrilled to say that following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work. This is a global benchmark that recognises employers who create an outstanding employee experience. Job responsibilities
This role involves carrying out different administrative duties including booking patients into their appointments, making and answering phone calls, sending and replying to emails, managing the post and sending letters or dealing with enquiries. Our clinics are busy, so we are looking for someone who loves working in a fast-paced environment where every day is different. We need someone who is incredibly customer focussed and enjoys meeting and talking to people. The thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic and friendly and able to put patients at ease. Person Specification
Qualifications
Educated to A level standard or equivalent. GCSE Maths and English. Experience
Previous experience in a customer or patient facing role. Experience in a busy administrative role. A competent user of all Office 365 programmes. Tech savvy and comfortable working on new systems e.g. patient record systems. A good phone manner. An excellent grasp of the English language both verbally and in written format. A good team player happy to jump in and support others when required. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Manage the set up and utilisation of clinic diaries. Book patient appointments, ensuring that clinics are full. Complete booking calls for patients, and then complete a reminder call prior to the appointment. Generate patient letters, printing and franking them ready to be posted out. Act as the central point of contact for all telephone enquiries from patients and clinic staff, resolving or escalating issues as appropriate. Maintain a positive relationship with internal or external staff at every interaction. Maintain a committed approach to continued professional development and clinical governance, including participating in appraisal process, clinical audits and research as required. Action all clinic cancellations accordingly as instructed. Take responsibility for reinstating clinics as necessary and rebooking all patients. Implement changes to clinic start/finish times for training, staffing or other operational purposes as necessary. Amend slot totals as necessary for restricted/reduced lists. Coordinate the daily, weekly and monthly clinic schedules. Manage capacity and demand to achieve target utilisation whilst analysing and monitoring clinic activity. Identify any under or over capacity and escalate to the service manager. Review waiting times and action accordingly. Have autonomy to identify if additional clinics are required to reduce wait times and escalate this to the Service Manager. About us
Who are we? Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health. We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK. We are thrilled to say that following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work. This is a global benchmark that recognises employers who create an outstanding employee experience. Job responsibilities
This role involves carrying out different administrative duties including booking patients into their appointments, making and answering phone calls, sending and replying to emails, managing the post and sending letters or dealing with enquiries. Our clinics are busy, so we are looking for someone who loves working in a fast-paced environment where every day is different. We need someone who is incredibly customer focussed and enjoys meeting and talking to people. The thought of eye surgery can be a daunting prospect for patients to deal with, so all our team members need to be empathetic and friendly and able to put patients at ease. Person Specification
Qualifications
Educated to A level standard or equivalent. GCSE Maths and English. Experience
Previous experience in a customer or patient facing role. Experience in a busy administrative role. A competent user of all Office 365 programmes. Tech savvy and comfortable working on new systems e.g. patient record systems. A good phone manner. An excellent grasp of the English language both verbally and in written format. A good team player happy to jump in and support others when required. Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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