The role of Operations Manager is diverse, fast-paced and plays a crucial role in the growth, success and development of the business and the people working with it.
It requires someone who is highly motivated and organised with a passion for delivering outstanding care, a strong manager of people with a natural talent for leadership.
In turn the role provides the opportunity to make a real difference in people's lives by managing a team of dedicated employees who work closely together to safely implement personalised care packages for our service users, and ensure the service is continuously delivered to the highest standards.
Key Accountabilities
Overall responsibility for compliance with CQC regulations, company policy and procedures and any other regulatory requirements. Working as part of the wider team, leading by example and communicating effectively across departments to promote high morale and intercompany understanding. Working closely with the clinical team to ensure a safe service to all our clients with continuous improvement in mind at all times. Deliver on quality assurance ensuring service user inclusion in all aspects of care. Establishing and maintaining robust operational procedures to ensure the service is delivered to the highest of standards. Identifying risks and implementing risk management strategies. Working with the team to lead, drive and deliver business development strategy. Provide quality leadership and management to grow the care team and deliver excellent services. Establishing and maintaining good working relationships with internal and external stakeholders. Meeting budget goals and managing office-related costs. Develop & implement policies & procedures to improve operational efficiency. Lead monthly meetings at the head office. Providing timely and effective operational reports as required. Management Responsibility
Working with the HR & Recruitment Manager to manage and monitor recruitment needs for the packages of care. Working with the Finance Team to provide understanding of fluctuations and variances of actuals to budget on monthly management information. Working with HR & Finance to contribute and provide strategic budgetary information. Effective and efficient management of the service provision across all branches. Effective management of accidents, incidents, and complaints to avoid or limit escalation wherever possible. Providing regular and continual mentoring and support to other members of the Team. Actively participate in out of hours support on a rota basis – ensuring all staff and service users are supported 24/7. Minimum Requirements
Excellent up-to-date knowledge of CQC requirements. Extensive knowledge of policies and procedures relating to Employment Law. Experience of overseeing and delivering healthcare services. Experience in managing grievance and disciplinary investigations. Experience in conducting one-to-ones, performance reviews and managing staff development. Experience in leading teams. Excellent software skills. Personal Competencies and Skills:
Strong written skills with proven ability to draft policies, procedures and reports. Excellent coaching & mentoring skills. Delivery focused. Ability to prioritise and organise workload within deadlines. Ability to resolve conflict situations. Excellent “active-listening” skills. A proactive and can-do approach towards work tasks. Excellent presentation skills both formally and informally. Numerate and financially aware with the ability to produce reports and statistics as required. Open communication style, with ability to communicate at all levels in an organisation. Good ambassadorial and diplomatic skills. Good personal presentation and high level of professionalism. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries
Hospitals and Health Care
#J-18808-Ljbffr
Overall responsibility for compliance with CQC regulations, company policy and procedures and any other regulatory requirements. Working as part of the wider team, leading by example and communicating effectively across departments to promote high morale and intercompany understanding. Working closely with the clinical team to ensure a safe service to all our clients with continuous improvement in mind at all times. Deliver on quality assurance ensuring service user inclusion in all aspects of care. Establishing and maintaining robust operational procedures to ensure the service is delivered to the highest of standards. Identifying risks and implementing risk management strategies. Working with the team to lead, drive and deliver business development strategy. Provide quality leadership and management to grow the care team and deliver excellent services. Establishing and maintaining good working relationships with internal and external stakeholders. Meeting budget goals and managing office-related costs. Develop & implement policies & procedures to improve operational efficiency. Lead monthly meetings at the head office. Providing timely and effective operational reports as required. Management Responsibility
Working with the HR & Recruitment Manager to manage and monitor recruitment needs for the packages of care. Working with the Finance Team to provide understanding of fluctuations and variances of actuals to budget on monthly management information. Working with HR & Finance to contribute and provide strategic budgetary information. Effective and efficient management of the service provision across all branches. Effective management of accidents, incidents, and complaints to avoid or limit escalation wherever possible. Providing regular and continual mentoring and support to other members of the Team. Actively participate in out of hours support on a rota basis – ensuring all staff and service users are supported 24/7. Minimum Requirements
Excellent up-to-date knowledge of CQC requirements. Extensive knowledge of policies and procedures relating to Employment Law. Experience of overseeing and delivering healthcare services. Experience in managing grievance and disciplinary investigations. Experience in conducting one-to-ones, performance reviews and managing staff development. Experience in leading teams. Excellent software skills. Personal Competencies and Skills:
Strong written skills with proven ability to draft policies, procedures and reports. Excellent coaching & mentoring skills. Delivery focused. Ability to prioritise and organise workload within deadlines. Ability to resolve conflict situations. Excellent “active-listening” skills. A proactive and can-do approach towards work tasks. Excellent presentation skills both formally and informally. Numerate and financially aware with the ability to produce reports and statistics as required. Open communication style, with ability to communicate at all levels in an organisation. Good ambassadorial and diplomatic skills. Good personal presentation and high level of professionalism. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management and Manufacturing Industries
Hospitals and Health Care
#J-18808-Ljbffr
