Heat Pumps Technical Support Engineer

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Full time
Location: Newcastle
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Job offered by: Thornhvac
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Category: IT & Technology
Heat Pumps Engineer

required to work in the office. Based in Newcastle, salary up to c£50k+car+bonus.

THE COMPANY/BENEFITS

Join a major company, with large investment into renewables. They've undergone major growth and expansion in recent years. Excellent opportunities to develop into a leadership role.

THE ROLE

Providing technical support and advice to customers including installers, service engineers, and homeowners. Liaising with clients over the phone, via email, and video calls to offer solutions at install, commissioning, and service stages. Access and full product training on their portfolio of equipment and controls to become a product expert. Working closely with field engineers to ensure customers' queries are responded to efficiently. Liaising with internal departments for sales enquiries, warranties, spare parts, and logistics. Excellent opportunity for growth within the division, offering a leadership role as the department grows.

THE PERSON

Strong working knowledge of Air Source Heat Pumps, primarily in the domestic and residential sectors. Previous experience as an install or service engineer or in a technical role from the office. Comfortable in an office-based role.

THE PACKAGE

A basic salary in the c£45-50k bracket, with car/allowance and bonus. 25 days holiday, healthcare, and extra benefits on offer.

THE LOCATION

Based in the office near Newcastle. Ideally seeking engineers living within a short commute of the city.

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