Citizens Advice Mid Mercia is looking for dedicated Help to Claim Advisors to join our team.
About The Role
You’ll provide essential benefits advice to the public, helping them navigate the Universal Credit system. Your role will involve:
Answering phone inquiries Supporting clients in completing Universal Credit claims Using Citizens Advice resources to provide accurate information Researching options and implications for clients Conducting interviews using active listening skills
What We're Looking For
Excellent communication skills. Strong time management and attention to detail. Ability to work independently and maintain accuracy. Experience working with the public and diverse clients. Commitment to confidentiality and sound judgment.
Benefits
28 days’ annual leave + bank holidays (pro-rata) Full advice training to AQS standard Opportunities for further training and development Internal progression opportunities Supportive environment Option to buy/sell holiday allowance (subject to approval) Paid DBS check (if applicable) 5% pension contributions 3 months’ full pay maternity leave (upon meeting criteria) Wellbeing support
How To Apply
Visit our website for a full job description, person specification, and candidate guide.
Apply here:
https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/
Closing Date: when a suitable candidate is found.
We are a Disability Confident Employer. Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer and value diversity and promote equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers. #J-18808-Ljbffr
About The Role
You’ll provide essential benefits advice to the public, helping them navigate the Universal Credit system. Your role will involve:
Answering phone inquiries Supporting clients in completing Universal Credit claims Using Citizens Advice resources to provide accurate information Researching options and implications for clients Conducting interviews using active listening skills
What We're Looking For
Excellent communication skills. Strong time management and attention to detail. Ability to work independently and maintain accuracy. Experience working with the public and diverse clients. Commitment to confidentiality and sound judgment.
Benefits
28 days’ annual leave + bank holidays (pro-rata) Full advice training to AQS standard Opportunities for further training and development Internal progression opportunities Supportive environment Option to buy/sell holiday allowance (subject to approval) Paid DBS check (if applicable) 5% pension contributions 3 months’ full pay maternity leave (upon meeting criteria) Wellbeing support
How To Apply
Visit our website for a full job description, person specification, and candidate guide.
Apply here:
https://www.citizensadvicemidmercia.org.uk/vacancies/camm-application-form/
Closing Date: when a suitable candidate is found.
We are a Disability Confident Employer. Citizens Advice Mid Mercia are an accredited (Level 1) Disability Confident employer and value diversity and promote equality. We encourage and welcome applications from suitably skilled candidates from all backgrounds. We follow the social model of disability which believes that it is the barriers created by society which disable people. We will use reasonable adjustments wherever possible to remove those barriers. #J-18808-Ljbffr
