Stressed About Debt?
High costs of energy, food and fuel mean that many people are finding it impossible to keep up, worrying about debt or falling behind on bills. The Citizens Advice network in Scotland is here for you, with free, confidential and impartial advice in a variety of ways. Help to Claim Adviser (Universal Credit) - Argyll and Bute Citizens Advice Bureau
Job title:
Help to Claim Adviser (Universal Credit) Contract:
Fixed-term contract until 31 March 2026 (with possible extension) Salary:
£26,084 per annum (pro rata with 6% employers contributory pension) More about the job
Argyll and Bute Citizens Advice Bureau is an independent and innovative advice organisation providing holistic advice and support to local people. The Citizens Advice network in Scotland is set to deliver a comprehensive, enhanced support service called Help to Claim. Since April 2019, Argyll and Bute Citizens Advice Bureau has provided the advice and support people need to submit their claim for Universal Credit and support them through to their first payment. Argyll and Bute Citizens Advice Bureau is looking for a client-focused individual with experience of providing specialist level advice, to join as a Help to Claim Adviser (Universal Credit) and to help ensure clients get the support they need. This includes supporting with online forms, the evidence required, and verifying their identity online using face-to-face and telephone advice. The successful candidate must be able to demonstrate relevant recent experience and knowledge of the welfare benefit system including Universal Credit. Applicants should also demonstrate strong oral and written communication skills, be well organised, and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office, and benefit check programmes. They must also be able to make and manage benefit claims. Committed, results-driven, and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures. This is a unique opportunity to give citizens access to free, impartial, and confidential advice helping them to make informed decisions, whenever they need it and however they choose to access it. Argyll and Bute Citizens Advice Bureau offers excellent terms and conditions, including a total of 25 days (pro rata) annual leave plus public holidays and a pension scheme with a 6% employer contribution. Argyll and Bute Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate. How to apply
An application pack can be downloaded using the links at the bottom of this page or telephone 01546 605550 or email recruitment@abcab.org.uk. Applications must be received by 12 noon on Monday 24 February 2025. Please note that the post is subject to the disclosure of criminal history information. About the employer
Argyll and Bute Citizens Advice Bureau is committed to equal opportunities both in service provision and employment. Charity number: SC030477 Charity name: Argyll and Bute Citizens Advice Bureau
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High costs of energy, food and fuel mean that many people are finding it impossible to keep up, worrying about debt or falling behind on bills. The Citizens Advice network in Scotland is here for you, with free, confidential and impartial advice in a variety of ways. Help to Claim Adviser (Universal Credit) - Argyll and Bute Citizens Advice Bureau
Job title:
Help to Claim Adviser (Universal Credit) Contract:
Fixed-term contract until 31 March 2026 (with possible extension) Salary:
£26,084 per annum (pro rata with 6% employers contributory pension) More about the job
Argyll and Bute Citizens Advice Bureau is an independent and innovative advice organisation providing holistic advice and support to local people. The Citizens Advice network in Scotland is set to deliver a comprehensive, enhanced support service called Help to Claim. Since April 2019, Argyll and Bute Citizens Advice Bureau has provided the advice and support people need to submit their claim for Universal Credit and support them through to their first payment. Argyll and Bute Citizens Advice Bureau is looking for a client-focused individual with experience of providing specialist level advice, to join as a Help to Claim Adviser (Universal Credit) and to help ensure clients get the support they need. This includes supporting with online forms, the evidence required, and verifying their identity online using face-to-face and telephone advice. The successful candidate must be able to demonstrate relevant recent experience and knowledge of the welfare benefit system including Universal Credit. Applicants should also demonstrate strong oral and written communication skills, be well organised, and be proficient in using a range of IT tools to carry out their work, including case recording systems, Microsoft Office, and benefit check programmes. They must also be able to make and manage benefit claims. Committed, results-driven, and supportive to the needs of others, the successful applicant will be able to work both on their own initiative as well as part of a team and must be willing to follow and develop agreed procedures. This is a unique opportunity to give citizens access to free, impartial, and confidential advice helping them to make informed decisions, whenever they need it and however they choose to access it. Argyll and Bute Citizens Advice Bureau offers excellent terms and conditions, including a total of 25 days (pro rata) annual leave plus public holidays and a pension scheme with a 6% employer contribution. Argyll and Bute Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate. How to apply
An application pack can be downloaded using the links at the bottom of this page or telephone 01546 605550 or email recruitment@abcab.org.uk. Applications must be received by 12 noon on Monday 24 February 2025. Please note that the post is subject to the disclosure of criminal history information. About the employer
Argyll and Bute Citizens Advice Bureau is committed to equal opportunities both in service provision and employment. Charity number: SC030477 Charity name: Argyll and Bute Citizens Advice Bureau
#J-18808-Ljbffr
