Our client is seeking a Helpdesk Administrator to complement their growing team. Specialising in responsive maintenance contracts, they are looking for an individual who is confident to act as a first point of contact for all building and repair works.
If you enjoy a busy and varied role in a fast-paced environment that offers career progression and opportunity in a well-established company, then this could be the position for you.
Key Responsibilities:
To record information directly into the Job Management Systems or any other system(s) used to deliver the service. Constantly monitor the job screens, and when a job requires you to act, take action. Provide timely information to the client in terms of work in progress. To send operatives who become available to jobs in the most efficient and effective way ensuring they are productive, eliminating or reducing travel and idle time. To assist with any other administrative activities that are required to support the team, effectively manage the service and provide updates and information to the client.
Experience Required:
Strong experience of MS Office including Word and Excel with accurate typing skills. Previous experience of working in a call centre/contact centre or helpdesk environment is essential. Knowledge of construction or building trades would be a benefit. Excellent communication skills. Ability to work in a busy and priority changing environment. Ability to work with contractors, trades, tenants, and management.
Working Hours:
8am - 5pm Monday to Friday (40 hours)
Company Benefits:
31 days annual leave rising to 36 days with length of service (including bank holidays), offering a flexible scheme to buy or sell up to 5 days of annual leave per year. Company sick pay after probation. Life Insurance. Discounted Gym Membership. Employee recognition scheme. Length of Service Rewards. Defined contribution Pension Scheme of 8% (3% Employer and 5% Employee). Employee Assistance Programme to support all staff.
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If you enjoy a busy and varied role in a fast-paced environment that offers career progression and opportunity in a well-established company, then this could be the position for you.
Key Responsibilities:
To record information directly into the Job Management Systems or any other system(s) used to deliver the service. Constantly monitor the job screens, and when a job requires you to act, take action. Provide timely information to the client in terms of work in progress. To send operatives who become available to jobs in the most efficient and effective way ensuring they are productive, eliminating or reducing travel and idle time. To assist with any other administrative activities that are required to support the team, effectively manage the service and provide updates and information to the client.
Experience Required:
Strong experience of MS Office including Word and Excel with accurate typing skills. Previous experience of working in a call centre/contact centre or helpdesk environment is essential. Knowledge of construction or building trades would be a benefit. Excellent communication skills. Ability to work in a busy and priority changing environment. Ability to work with contractors, trades, tenants, and management.
Working Hours:
8am - 5pm Monday to Friday (40 hours)
Company Benefits:
31 days annual leave rising to 36 days with length of service (including bank holidays), offering a flexible scheme to buy or sell up to 5 days of annual leave per year. Company sick pay after probation. Life Insurance. Discounted Gym Membership. Employee recognition scheme. Length of Service Rewards. Defined contribution Pension Scheme of 8% (3% Employer and 5% Employee). Employee Assistance Programme to support all staff.
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