Pinnacle Group is looking for an experienced Helpdesk Administrator to help support the delivery of planned and reactive maintenance across 7 schools in the Swindon area.
You will be joining our Total FM Team based in Swindon. The Total FM team provides integrated asset management and maintenance services across the education, leisure, corporate, health, and living sectors to ensure facilities operate at their best.
This is a full-time, office-based role offering 8-hour shifts between 7am - 6pm, Monday - Friday.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work, and play. We're a people-first organisation with a values-driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers. Who We're Looking For
We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge, and Deliver Excellence and will be determined to maintain the confidence of our clients and communities. Key Responsibilities:
To receive and action direct telephone and email requests for service in accordance with the Help Desk procedures, answering calls in a professional and personable manner. To log, update, close, or cancel jobs in our CAFM system (Reactive and Planned) - including monitoring open events. To assist with the administration of sub-contractors and suppliers. Provide general administrative support to the contract. To chase internal and external persons responsible for outstanding works requests on the helpdesk. Key Requirements:
Proven experience within a similar role. Experience of working to and monitoring of contractual SLA's and KPI's under pressure. Good IT skills including MS Word, Excel, PowerPoint, and Outlook. Ability to work and prioritise under pressure. Thorough attention to detail. Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve including ex-armed forces personnel and their families. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependent on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers. Maternity/paternity packages Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to Work Scheme Employee Assistance Programme Retail Discounts Childcare Assistance Season Ticket Loans Sick Pay Schemes Personal Development Plans Company Car/Car Allowance Electric Vehicle Scheme
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Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work, and play. We're a people-first organisation with a values-driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers. Who We're Looking For
We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge, and Deliver Excellence and will be determined to maintain the confidence of our clients and communities. Key Responsibilities:
To receive and action direct telephone and email requests for service in accordance with the Help Desk procedures, answering calls in a professional and personable manner. To log, update, close, or cancel jobs in our CAFM system (Reactive and Planned) - including monitoring open events. To assist with the administration of sub-contractors and suppliers. Provide general administrative support to the contract. To chase internal and external persons responsible for outstanding works requests on the helpdesk. Key Requirements:
Proven experience within a similar role. Experience of working to and monitoring of contractual SLA's and KPI's under pressure. Good IT skills including MS Word, Excel, PowerPoint, and Outlook. Ability to work and prioritise under pressure. Thorough attention to detail. Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds - particularly from those who represent the communities we serve including ex-armed forces personnel and their families. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, dependent on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers. Maternity/paternity packages Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to Work Scheme Employee Assistance Programme Retail Discounts Childcare Assistance Season Ticket Loans Sick Pay Schemes Personal Development Plans Company Car/Car Allowance Electric Vehicle Scheme
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