Helpdesk Agent

This Helpdesk Agent opportunity is built around together, we can build a better future for our customers, our region, and our planet. It would suit someone who can bring patience, troubleshooting discipline, clear communication, and accurate ticket handling to the role.

Who the work supports

Be the first point of contact for customers across clean water and wastewater services. Listen, understand and find the right solution for our customers first time.

Technical work involved

Together, we can build a better future for our customers, our region, and our planet. Real purpose, real support, real opportunities. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process.

What helps in this technical setting

Patience, troubleshooting discipline, clear communication, and accurate ticket handling.

Technical skills and experience

• The chance to develop your skills and make a real impact on customer experience.
• Relevant technical experience with the stack, platform, data, or support environment is important.

Job details

• We work in a hybrid way, coming together in the office on Tuesdays and Thursdays.
• Performance-related pay plan directly linked to company performance measures and targets.
• 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays).
• Pay: £27,000 per annum.