Helpdesk Assistant

We're currently recruiting a dedicated Helpdesk Assistant to help ensure the smooth running of operations in Healthcare on a part-time basis, contracted to 24 hours per week. As a Helpdesk Assistant, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognizes employees who go beyond the plate. Here's an idea of what your shift pattern will be: Mon: Tues: Weds: Thurs: Fri: Sat: Weekends only Sun: Weekends only Could you bring your spark to Healthcare? Here's what you need to know before applying: Your key responsibilities will include: Receiving and assisting callers with their requests and/or complaints in an appropriate and professional manner consistent with their needs and which reflects the high standard of care and commitment provided by the Trust. Receiving and recording details of requests and/or complaints, checking information and providing the caller with a task ID and response time. Contacting service providers. Allocating tasks to nominated officers, giving clear, concise, and timely information. Updating and maintaining the Helpdesk database, ensuring all details relating to each task are clear and concise, updates are recorded, and records are closed once tasks have been completed. Maintaining communications with service providers to ensure tasks can be tracked, and enquiries regarding progress can be dealt with efficiently. As part of the facilities team, assisting with the monitoring of tasks to ensure they are completed in line with Service Level specifications. Ensuring that a safe working environment is maintained, keeping work areas clean and tidy, reporting faulty equipment, and completing incident reports where required. Participating in ongoing training and development in conjunction with the departmental Manager and Supervisor. Assisting in ensuring all weekly reporting is sent out accurately and in time. Assisting in ensuring all profit protection procedures are carried out accurately and consistently. Our ideal Helpdesk Assistant will: Have knowledge of portering, domestic, catering, linen and laundry, transport, and telecoms working practices and procedures. Possess good computer skills. Have clerical experience. Exhibit a flexible approach to working hours, being conscientious, reliable, and trustworthy. Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security, and reception, at over 130 NHS Trusts and private hospitals. Job Reference: com/0312/96265008/52701503/WJ Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive because diversity is our strength!

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