Helpdesk Operative WCC619781
Salary range:
£33,291 - £36,345 per annum Work location:
Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP Hours per week:
36 Contract type:
Temporary for 12 months Closing date:
9 February 2025 The Role:
As a Helpdesk Administrator in our Corporate Property team, you can use your people skills to make your own powerful contribution to delivering first-class customer service. Westminster owns and manages a huge and diverse range of properties which need regular maintenance and repair. You’ll be the first point of contact for enquiries from council staff, building users and corporate landlords. You’ll record data onto our facilities management system so that contractors know what work needs doing. You will then chase contractors for documentation and evidence of completion of work, and give customers regular updates on progress. Confident on the telephone and able to record detailed data on an IT system, you’re also someone who’s committed to great customer service and has some experience of delivering it. We can rely on you to be calm under pressure and unfazed by difficult customers. You also have the organisational skills to manage your own busy workload. If you know something about facilities management or building maintenance, so much the better, but full training can be provided. What We Offer:
Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe. At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. As a forward thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working. The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.
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Salary range:
£33,291 - £36,345 per annum Work location:
Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP Hours per week:
36 Contract type:
Temporary for 12 months Closing date:
9 February 2025 The Role:
As a Helpdesk Administrator in our Corporate Property team, you can use your people skills to make your own powerful contribution to delivering first-class customer service. Westminster owns and manages a huge and diverse range of properties which need regular maintenance and repair. You’ll be the first point of contact for enquiries from council staff, building users and corporate landlords. You’ll record data onto our facilities management system so that contractors know what work needs doing. You will then chase contractors for documentation and evidence of completion of work, and give customers regular updates on progress. Confident on the telephone and able to record detailed data on an IT system, you’re also someone who’s committed to great customer service and has some experience of delivering it. We can rely on you to be calm under pressure and unfazed by difficult customers. You also have the organisational skills to manage your own busy workload. If you know something about facilities management or building maintenance, so much the better, but full training can be provided. What We Offer:
Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council’s strategy is to work towards a Fairer Westminster. A Fairer Westminster is one in which our communities are at the heart of our decision-making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates our diverse communities, and where residents, workers and visitors from all backgrounds will feel welcome and safe. At Westminster City Council, we pride ourselves on being an inclusive workplace and employer of choice. We encourage and welcome applications from people from all backgrounds and aim to have a workforce that, at all levels, represents the communities we serve. We champion equality, diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued, has a sense of belonging and is empowered to be their best, that is the Westminster Way. As a forward thinking Council we appreciate that people work in different ways, therefore our staff benefit from working a range of flexible working patterns as well as Agile working. The Council is a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you meet the essential criteria of the job. If you are invited for interview, you will be asked if you need any reasonable adjustments in order to attend, and we will make these wherever possible.
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