Job Opportunity: Temporary Helpdesk Operator (6 Weeks)
PRS are looking for a Helpdesk Operator for a 6 week Temp role based in central Horsham paying £13.50/hour PAYE.
We are seeking a dedicated individual who thrives in a fast-paced environment, excels at customer service, and has a knack for troubleshooting. As the first point of contact for our clients, you'll play a vital role in ensuring seamless IT support and user satisfaction.
Key Responsibilities:
Respond to helpdesk inquiries via phone, email, and chat. Diagnose and resolve technical issues, escalating when necessary. Maintain accurate logs of all interactions and solutions. Provide guidance on software, hardware, and system functionality. Collaborate with the IT team to improve processes and efficiency. What We're Looking For:
Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Basic knowledge of IT systems, software, and troubleshooting. Prior experience in a customer service or helpdesk role is a plus. What We Offer:
A supportive and friendly work environment. Opportunity to gain valuable IT experience.
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Respond to helpdesk inquiries via phone, email, and chat. Diagnose and resolve technical issues, escalating when necessary. Maintain accurate logs of all interactions and solutions. Provide guidance on software, hardware, and system functionality. Collaborate with the IT team to improve processes and efficiency. What We're Looking For:
Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Basic knowledge of IT systems, software, and troubleshooting. Prior experience in a customer service or helpdesk role is a plus. What We Offer:
A supportive and friendly work environment. Opportunity to gain valuable IT experience.
#J-18808-Ljbffr
