Helpdesk Operator

Social network you want to login/join with: As Helpdesk Operator, you will provide an efficient and responsive service, maintaining a courteous and professional approach at all times whilst on Trust premises. In this role, you will undertake necessary duties to ensure the maintenance of an efficient and effective service. All work must be undertaken in line with health, safety, security, Company and Trust policies and procedures. The post holder may be exposed to some sensitive circumstances. The Role Answer incoming calls and face-to-face queries where required, promptly and in a polite manner, assisting callers and visitors in identifying the correct department/number and connecting calls or directing visitors accordingly. Completing appropriate records as required. Operate both internal and external bleep and radio paging systems, including the programming of new pagers, issuing bleep batteries and testing of bleeps as may be requested. Undertake any duties deemed necessary in order to promote the effective and efficient operation of the department e.g. maintenance of appropriate contact details, bleep numbers and on call details, the issue and recovery of ID cards, keys etc. Participate where required in the production of ad hoc reports. Participate in the regular maintenance of systems and ensure all calls/tasks are completed in line with company and Trust policies and procedures e.g. back-ups. Ensure all calls/tasks are distributed effectively to the appropriate person and/or department. Implement the appropriate procedures in the event of a major incident, bomb, fire, cardiac arrests and other notified emergencies in accordance with the Trust and Company procedures. Ensure confidentiality, privacy and dignity is maintained at all times in accordance with the Data Protection Act and in line with Company and Trust policy, where appropriate. About You Use all mechanical and electrical equipment in a correct and safe manner, using appropriate methods of work, following training. Maintain a clean, neat and tidy appearance, complying with Company & Trust uniform and hand care guidelines and high standards of personal hygiene. Participate as required, in regular team meetings, training, performance reviews, job chats, return to work discussions and co-operate with accident and other investigations. Engage in the process to identify your own personal development and training needs and attending agreed training programmes. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. Contract: Healthcare Location: Orpington, Kent BR6 8ND Hours of work: 32.5 Working Pattern: 5 days over 7 Contract Type: Permanent Salary: £11.44

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