Pinnacle Group are looking to recruit an experienced Helpdesk Supervisor to take responsibility for effectively interfacing with in-house and contracted resources to ensure delivery of required service standards across the contract.
You will be joining our Total FM team based in Slough. The Total FM team provides integrated asset management and maintenance services across the education, leisure, corporate, health and living sectors to ensure facilities operate at their best.
This is a full-time role with the working hours of 8am - 4pm or 9am - 5pm with flexibility on the shifts depending on cover needed.
Who We Are
Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people-first organisation with a values-driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers. Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to
our values
of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities. Key Responsibilities:
Support monthly audits with the FM Managers, including supporting the Helpdesk co-ordinator with logging all findings on the CAFM system. Be proactive in identifying cost-saving and profit-making opportunities within the bounds of the contract specification. Responsible for Helpdesk department, including report development, contract monitoring, contract invoicing, CAFM system development and training, as well as customer satisfaction surveys and reporting. Assist the Contract Manager to monitor, review and improve compliance to the contract, either directly or through contractors. Assist the Contract Manager to develop and maintain systems and procedures to ensure the smooth running of the service. Key Requirements:
Prior experience in a similar setting. Strong communication skills. Previous experience at supervisory level or above. Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, depending on your role or business area; these range from additional leave packages to pension plans and discounts at your favourite retailers. Maternity/paternity packages Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to Work Scheme Employee Assistance Programme Retail Discounts Childcare Assistance Season Ticket Loans Sick Pay Schemes Personal Development Plans Company Car/Car Allowance Electric Vehicle Scheme
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Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play. We’re a people-first organisation with a values-driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers. Who We’re Looking For
We’re looking for someone who, alongside the key criteria below, will sign up to
our values
of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities. Key Responsibilities:
Support monthly audits with the FM Managers, including supporting the Helpdesk co-ordinator with logging all findings on the CAFM system. Be proactive in identifying cost-saving and profit-making opportunities within the bounds of the contract specification. Responsible for Helpdesk department, including report development, contract monitoring, contract invoicing, CAFM system development and training, as well as customer satisfaction surveys and reporting. Assist the Contract Manager to monitor, review and improve compliance to the contract, either directly or through contractors. Assist the Contract Manager to develop and maintain systems and procedures to ensure the smooth running of the service. Key Requirements:
Prior experience in a similar setting. Strong communication skills. Previous experience at supervisory level or above. Our Offer
The more diverse our workforce, the better we can adapt to and reflect the needs of our customers. We welcome applications from all backgrounds – particularly from those who represent the communities we serve including ex-armed forces personnel and their families. As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development. We offer a wide range of benefits at Pinnacle Group, depending on your role or business area; these range from additional leave packages to pension plans and discounts at your favourite retailers. Maternity/paternity packages Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to Work Scheme Employee Assistance Programme Retail Discounts Childcare Assistance Season Ticket Loans Sick Pay Schemes Personal Development Plans Company Car/Car Allowance Electric Vehicle Scheme
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