We are currently looking for a Hire Controller to join our busy depot in the North East.
As a Hire Controller you will be the first point of contact for our varied customer base and will support the Depot Manager in all aspects of the day-to-day operations of the depot.
The role will be office based and comes with a competitive salary, 25 days paid annual leave plus Bank Holidays.
Responsibilities include (but are not restricted to) the following:
Providing all customers with the same excellent levels of customer service throughout the hire process
Dealing with customer enquiries and requests via phone and email
Processing customer orders using rental software package
Organising logistics for deliveries, collections and servicing
Processing paperwork associated with hire contracts and the servicing of equipment
Work closely with the depot foreman and team of engineers to ensure all customer requests and orders are delivered to a high standard
Desired skills and experience:
We are looking for a well organised individual who;
Has the ability to prioritise a variety of matters, as and when they arise, and deal with them in a professional and timely manner
Can demonstrate high levels of both oral and written communication skills to forge strong internal and external relationships, across all levels of business.
Has the capacity to work autonomously and to prioritise their workload to meet strict deadlines
Is able to thrive when both working as part of a team and as an individual
Is proficient with all Microsoft packages (Word, Excel, Outlook etc) with strong typing and general computer skills
Has good business awareness and attention detail in every aspect of their work
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