FTH Hire Group is one of the largest and fastest growing independent plant and tool hire companies in the UK, with nineteen depots across the South of England, Wales and Scotland. As a result of our ambitious growth plans, we are looking to add additional high calibre people to our growing business.
The Hire Controller role provides a fantastic opportunity to contribute to the ongoing success as the business continues an exciting growth plan. This is a pivotal role working on the trade counter serving customers face to face as well as handling enquiries over the phone. You will be answering incoming calls from customers to make sales including upsell and cross sell, answering enquiries and questions, handling complaints and providing product information as required.
A background in the hire sector would be advantageous although not necessary; experience within a sales development environment role is essential.
Main job tasks and responsibilities of a Hire Controller:
Handle customer calls Close sales whilst always looking to maximise the sale through upsell and cross sell Follow up any customer quotes Handle customer objections Provide customers with product and service information and advice Manage and resolve customer complaints Provide excellent customer service Key Competencies of a Hire Controller:
Excellent verbal and written communication skills Strong listening skills Curiosity and good questioning techniques Problem analysis and problem solving Competitive in nature Ability to close sales opportunities Proactive 'can do' attitude Call centre/customer service experience (preferable) Confident Ability to build strong rapport with customers Team Player Ability to capture key customer information to input quality orders Benefits:
28 days holiday (inclusive of bank holidays) Pension – Auto Enrolment Sales and Loyalty Bonus Scheme Perk Box Birthday gift Job Types: Full-time, Permanent, Monday to Friday 7:00am to 5pm
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Handle customer calls Close sales whilst always looking to maximise the sale through upsell and cross sell Follow up any customer quotes Handle customer objections Provide customers with product and service information and advice Manage and resolve customer complaints Provide excellent customer service Key Competencies of a Hire Controller:
Excellent verbal and written communication skills Strong listening skills Curiosity and good questioning techniques Problem analysis and problem solving Competitive in nature Ability to close sales opportunities Proactive 'can do' attitude Call centre/customer service experience (preferable) Confident Ability to build strong rapport with customers Team Player Ability to capture key customer information to input quality orders Benefits:
28 days holiday (inclusive of bank holidays) Pension – Auto Enrolment Sales and Loyalty Bonus Scheme Perk Box Birthday gift Job Types: Full-time, Permanent, Monday to Friday 7:00am to 5pm
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