Hire Controller

Hire Controller Ainscough Crane Hire are looking for a Hire Controller to join their successful team at their Manchester depot. Benefits for a Hire Controller Bi-Annual retention bonus 24 days annual leave plus additional days at 2 years' service, 5 years' service, 10 and 20 years service. Holiday purchase, the option to buy an additional 5 days each year (via salary sacrifice) Group life assurance 3 x basic salary Pension 4% employer 5% employees Online access to payslips, book and view holidays and personal info Access to the Ainscough Advantage (People Value) benefits platform Staff forums run 3 times a year - have your voice heard Job Purpose/Objectives of a Hire Controller Managing resources and fleet within the depot to ensure they are utilised in an effective manner and to support the depot manager in the day to day running of the depot. Hire Controllers maximise revenue and profit against agreed targets through the effective rental of cranes and ancillaries. Key Responsibilities of a Hire Controller Understand the customer requirements and provide the best solution. Have an in-depth knowledge of our products. Convert hire enquiries into orders to ensure achievement of revenue targets. Maximise all sales opportunities. Capture customer information. Manage and build relationships internally and with our suppliers. Manage resources (e.g., allocate work to employees) and fleet within the depot to ensure they are utilised in an effective manner. Contribute to the overall business targets and comply with company standards. Deal with customer enquiries efficiently. Control all costs. Ensure that all administration tasks and processes are accurate and kept up to date. Ensure compliance with legislative requirements and internal quality health safety and environmental policies and standards. Work flexibly and cover out of hours calls. Person Specification Education/Knowledge/Experience Equivalent of minimum grade C in Maths and English GCSE Rental experience desirable Excellent telephone manner Proficiency with Microsoft Office (Word, Excel, PowerPoint) Knowledge of CRM tools such as Salesforce Skills/Abilities Customer Service & Telephone skills Negotiation & Commercial Focus Excellent communication skills Organisation & Time Management Managing Conflict Influencing Skills Problem Solving

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