Hire Desk Controller

Our company Sweeptech solves waste management problems in the most sustainable way through unique processes, innovation and technology. We provide a wide range of services that include waste consultancy, water and sludge treatment, hazardous and inert liquid waste removal, high pressure jetting, drainage maintenance and cleansing, CCTV surveys, road sweeping, septic waste removal and emergency flood response for various industries. Our team is committed to delivering excellent client service through efficiency, reliability, integrity, and the best value. Job role overview As a Hire Desk Controller, you will coordinate the booking of operated road sweepers and schedules, whilst ensuring excellent customer service. Drive operational efficiency in a fast-paced, customer-focused environment. Maintain the highest levels of service delivery to our customers ensuring compliance with both company standards and statutory regulations. Overview of the job role/profile/requirements Service Desk administration/planning Dealing with customers via telephone and email, handling service enquiries and processing orders Data Inputting Planning customer service schedules Allocating work routes Resolving driver queries/issues by telephone and in person General Admin tasks, i.e., processing job sheets Self-auditing & system housekeeping Administration support to the management team Liaise with suppliers Liaise with other operating locations within the organisation Anticipate customer needs and strive to exceed their expectations Work to ensure the fulfilment of the company vision & policies Qualifications / Experience of Customer / Service Delivery Satisfactory level of education and previous experience within a fast-paced office environment, transport and/or waste management. Good numeracy and literacy skills Ability to develop professional working relationships at all levels Experience of managing administrative support High level of computer literacy, e.g., Office suite (Excel, Word, PowerPoint) Customer services background Excellent organisational and delegation skills Ability to juggle priorities Calm under pressure Ability to work to strict deadlines Ability to collate data from various sources and produce statistical information with the support of the management team Personal Skills Team Player Strong communication skills in person and via telephone Planning and organisational skills with the ability to problem solve A flexible approach to work with a desire to succeed Strong attention to detail Benefits: Job Type: Full-time Pay: From £29,744.00 per year Company pension Discounted or free food Free parking Schedule: Monday to Friday Office Based in Hickstead, RH17 5LZ (No homeworking possible)

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