We're recruiting for an enthusiastic and organised Hire Desk Controller. This is an exciting opportunity to join a thriving, well respected brand, playing a pivotal role in ensuring smooth operations and delivering outstanding customer service.
Overview of Role:
As a Hire Desk Controller, you'll be the first point of contact for customers, supporting them with hire enquiries, quotations, and technical information. Your mission is to deliver a seamless customer journey, ensuring every hire request is handled efficiently and professionally, from initial enquiry through to delivery or collection. You'll also play a key role in collaborating with internal teams and external partners to ensure operational excellence while maintaining strong customer relationships. Main Responsibilities for the Hire Desk Controller:
Acting as a brand custodian, representing the company with passion and pride Handling enquiries via phone and email, providing pricing, specifications, and technical details Converting hire enquiries into successful hires by delivering best-in-class service Coordinating transport needs, scheduling deliveries, collections, and demonstrations Working with the client to drive revenue and ensure smooth operations Resolving delivery issues or collections promptly, escalating when necessary Maintaining accurate records, raising contracts for hires and off-hires Taking ownership of the customer journey, ensuring high standards of service are met Skills, Experience and Attributes Required:
Strong organisational and problem-solving skills with a keen eye for detail Excellent communication and collaboration abilities A proactive, passionate, and 'half glass full' approach Customer-focused approach with a passion for building relationships Confidence in handling multiple tasks and working under pressure to meet deadlines IT literate, with the ability to quickly learn new systems Experience in hire, sales, or customer service is advantageous but not essential What's in it for You?
Join a company that values its people and offers fantastic benefits, including: A salary of £33,000 - £36,000 with profit share and annual bonus 8:30 - 5pm Monday to Friday Site-based 5 days per week 26 days of holiday plus bank holidays Pension, life assurance, and staff discounts Career development opportunities If you are ready to play a key role in driving growth and delivering excellence, you're proactive, customer-focused, and eager to make an impact, we'd love to hear from you.
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As a Hire Desk Controller, you'll be the first point of contact for customers, supporting them with hire enquiries, quotations, and technical information. Your mission is to deliver a seamless customer journey, ensuring every hire request is handled efficiently and professionally, from initial enquiry through to delivery or collection. You'll also play a key role in collaborating with internal teams and external partners to ensure operational excellence while maintaining strong customer relationships. Main Responsibilities for the Hire Desk Controller:
Acting as a brand custodian, representing the company with passion and pride Handling enquiries via phone and email, providing pricing, specifications, and technical details Converting hire enquiries into successful hires by delivering best-in-class service Coordinating transport needs, scheduling deliveries, collections, and demonstrations Working with the client to drive revenue and ensure smooth operations Resolving delivery issues or collections promptly, escalating when necessary Maintaining accurate records, raising contracts for hires and off-hires Taking ownership of the customer journey, ensuring high standards of service are met Skills, Experience and Attributes Required:
Strong organisational and problem-solving skills with a keen eye for detail Excellent communication and collaboration abilities A proactive, passionate, and 'half glass full' approach Customer-focused approach with a passion for building relationships Confidence in handling multiple tasks and working under pressure to meet deadlines IT literate, with the ability to quickly learn new systems Experience in hire, sales, or customer service is advantageous but not essential What's in it for You?
Join a company that values its people and offers fantastic benefits, including: A salary of £33,000 - £36,000 with profit share and annual bonus 8:30 - 5pm Monday to Friday Site-based 5 days per week 26 days of holiday plus bank holidays Pension, life assurance, and staff discounts Career development opportunities If you are ready to play a key role in driving growth and delivering excellence, you're proactive, customer-focused, and eager to make an impact, we'd love to hear from you.
#J-18808-Ljbffr
