Hire Desk Controller

About the Role: We are seeking a Hire Desk Controller to join our team in Knowsley. This role offers a balance of customer service and administrative responsibilities, making it ideal for someone with experience in the formwork hire industry or someone eager to grow in this sector. As a Hire Desk Controller, you will be the key point of contact for customers, handling their equipment hire requests via phone, email, and our in-house hire system (Syrinx). You will coordinate with colleagues to ensure timely delivery of equipment and handle all related administration accurately and efficiently. Responsibilities: Respond to customer hire requests via telephone, email, and the hire system. Coordinate with both staff and external sources to arrange equipment delivery and collection. Ensure all administrative tasks related to rentals are completed correctly. Provide excellent customer service by understanding customer needs and offering solutions, including upselling where appropriate. Manage the return process of hired equipment, ensuring a seamless experience for the customer. Upsell additional products or services where appropriate. Requirements: Proven experience in the formwork and/or hire industry. Strong IT skills, including familiarity with hire software (e.g., Syrinx) and Microsoft Office applications. Excellent customer service skills with a professional telephone manner. Ability to manage multiple tasks and prioritize effectively. Basic geographical knowledge of the UK. Full driving license (preferred but not essential). What We Offer: Competitive salary based on experience. Generous annual leave entitlement in line with industry standards. Company pension scheme. Necessary training and development opportunities to help you excel in the role. Preferred Experience: Customer service: 1 year Hire desk operations: 1 year Administrative tasks: 1 year Work Authorisation: Must have the right to work in the United Kingdom. If you're ready to take on a dynamic role where you can make a real impact and grow your career in the formwork hire industry, apply now. Job Types:

Full-time, Permanent Pay:

£26,000.00-£32,589.00 per year Benefits: Company pension Free parking On-site parking Schedule: Monday to Friday Experience: Formwork: 1 year (preferred) Syrinx (or Industry equivalent): 1 year (preferred) Licence/Certification: Driving Licence (preferred) Work Location:

In person Reference ID:

FD161224

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