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Home Product and Relationship Executive
Apply
locations
London - Riverbank House
Leeds
time type
Full time
posted on
Posted 3 Days Ago
job requisition id
R-18100
Home Partnerships Product Executive London/Leeds (Hybrid) At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. We have an exciting opportunity to join our Partner Product and Commercial Strategy team. W
here your expertise will drive innovation and commercial success in our home insurance partnerships, based in London or Leeds with a hybrid working model, you’ll manage partner relationships, develop customer-centric products, and execute trading strategies to meet our financial and strategic goals. This role combines product development, commercial strategy, and regulatory insight, demanding strong stakeholder engagement, analytical skills, and a passion for enhancing customer experiences. What you'll be doing: Relationship Management : Develop and maintain relationships across the partner business to ensure open, transparent and commercially successful partnerships, understanding the partner’s strategy to remain aligned and deliver against jointly agreed plans, while managing day to day interactions.
Product Management : Identify and drive new product and proposition development opportunities in line with customer demand and both the brand and wider DLG strategies, supporting delivery of product reviews to ensure all regulatory and governance requirements are complete, and identifying customer problems and eradicating pain points across end to end experience.
Trading Development : Be responsible for the implementation of trading initiatives on our Home partner brands, understanding our budget and applying appropriate commercial awareness by identifying opportunities or weaknesses in our current approach compared to those adopted by key competitors, while demonstrating thought ownership that delivers commercially viable incremental value.
Commercial Value : Support and lead on financial aspects such as budgeting, planning and business case production, managing trade-offs between customer and commercial outcomes and strategies, with a deep understanding of trading and customer MI to initiate, develop and deploy initiatives to drive improvements in performance.
Matrix Management : Participate in meetings with matrix managed stakeholders and external partners to articulate current performance trends, identify potential risks and suggest appropriate responses, while clearly communicating key components of tactical plans to gain agreement on actions and ensure they are delivered.
Contract Management : Ensure that DLG adhere to all contractual requirements, including close monitoring of partner contractual, trading and operational metrics, challenging internally and externally where needed to deliver the joint business plan and meet contractual requirements, while ensuring a focus on delivering the right customer outcomes.
Customer Voice : Actively seek out and brings the ‘voice of the customer’ into all squad activities ensuring customer outcomes are considered and customer best interests’ rules are adhered to when decisions are made.
Reg Risk : Build deep understanding of regulatory landscape and identify implications on business models, products and processes, being aware of and complying with the rules and requirements of the Financial Conduct Authority (FCA) and any other
legal/regulatory/risk
management frameworks, keeping abreast of any changes.
What we're looking for: Good stakeholder management skills
Strong Customer, Commercial and Market Awareness
Data and Analytical skills
Product Management and Trading experience is desirable
Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here . Benefits We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Our core benefits include: 9% employer contributed pension
50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
AIP bonus
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
25 days annual leave, increasing each year up to a maximum of 28
Buy as you earn share scheme
Employee discounts and cashback
Plus many more!
Being yourself Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work – that’s why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we’ve made it our mission to give you everything you need to be authentically you. Discover more at
directlinegroupcareers.com #LI-MW1 #LI-HYBRID
About Us
Here at DLG we believe that there’s no one else like you. No one with the exact same mix of strengths, quirks, skills, and thoughts. We all work together to be brilliant for our customers every day. We're proud of who we are, of what we do, and what every single one of us brings to the team. Like what you see? When we all come together, we can achieve great things. The question is, are you one of a kind too? Be Yourself Here at Direct Line Group, we recognise that AI tools are becoming increasingly popular and are often used by candidates during the recruitment process. While these tools can be helpful for checking spelling and grammar, we strongly encourage you to Be Yourself.
We want to see your authentic self by hearing your unique voice and genuine experiences.
As you prepare for your interviews, remember to answer questions in your own words, sharing your true experiences. At Direct Line Group, we believe in Owning It
and Winning Together,
and your authentic perspective is what will help us determine if you’re a great fit for our team!
#J-18808-Ljbffr
Home Product and Relationship Executive
Apply
locations
London - Riverbank House
Leeds
time type
Full time
posted on
Posted 3 Days Ago
job requisition id
R-18100
Home Partnerships Product Executive London/Leeds (Hybrid) At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we’re a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. We have an exciting opportunity to join our Partner Product and Commercial Strategy team. W
here your expertise will drive innovation and commercial success in our home insurance partnerships, based in London or Leeds with a hybrid working model, you’ll manage partner relationships, develop customer-centric products, and execute trading strategies to meet our financial and strategic goals. This role combines product development, commercial strategy, and regulatory insight, demanding strong stakeholder engagement, analytical skills, and a passion for enhancing customer experiences. What you'll be doing: Relationship Management : Develop and maintain relationships across the partner business to ensure open, transparent and commercially successful partnerships, understanding the partner’s strategy to remain aligned and deliver against jointly agreed plans, while managing day to day interactions.
Product Management : Identify and drive new product and proposition development opportunities in line with customer demand and both the brand and wider DLG strategies, supporting delivery of product reviews to ensure all regulatory and governance requirements are complete, and identifying customer problems and eradicating pain points across end to end experience.
Trading Development : Be responsible for the implementation of trading initiatives on our Home partner brands, understanding our budget and applying appropriate commercial awareness by identifying opportunities or weaknesses in our current approach compared to those adopted by key competitors, while demonstrating thought ownership that delivers commercially viable incremental value.
Commercial Value : Support and lead on financial aspects such as budgeting, planning and business case production, managing trade-offs between customer and commercial outcomes and strategies, with a deep understanding of trading and customer MI to initiate, develop and deploy initiatives to drive improvements in performance.
Matrix Management : Participate in meetings with matrix managed stakeholders and external partners to articulate current performance trends, identify potential risks and suggest appropriate responses, while clearly communicating key components of tactical plans to gain agreement on actions and ensure they are delivered.
Contract Management : Ensure that DLG adhere to all contractual requirements, including close monitoring of partner contractual, trading and operational metrics, challenging internally and externally where needed to deliver the joint business plan and meet contractual requirements, while ensuring a focus on delivering the right customer outcomes.
Customer Voice : Actively seek out and brings the ‘voice of the customer’ into all squad activities ensuring customer outcomes are considered and customer best interests’ rules are adhered to when decisions are made.
Reg Risk : Build deep understanding of regulatory landscape and identify implications on business models, products and processes, being aware of and complying with the rules and requirements of the Financial Conduct Authority (FCA) and any other
legal/regulatory/risk
management frameworks, keeping abreast of any changes.
What we're looking for: Good stakeholder management skills
Strong Customer, Commercial and Market Awareness
Data and Analytical skills
Product Management and Trading experience is desirable
Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here . Benefits We wouldn’t be where we are today without our people and the wide variety of perspectives and life experiences they bring. That’s why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Our core benefits include: 9% employer contributed pension
50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
AIP bonus
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.
25 days annual leave, increasing each year up to a maximum of 28
Buy as you earn share scheme
Employee discounts and cashback
Plus many more!
Being yourself Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work – that’s why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we’ve made it our mission to give you everything you need to be authentically you. Discover more at
directlinegroupcareers.com #LI-MW1 #LI-HYBRID
About Us
Here at DLG we believe that there’s no one else like you. No one with the exact same mix of strengths, quirks, skills, and thoughts. We all work together to be brilliant for our customers every day. We're proud of who we are, of what we do, and what every single one of us brings to the team. Like what you see? When we all come together, we can achieve great things. The question is, are you one of a kind too? Be Yourself Here at Direct Line Group, we recognise that AI tools are becoming increasingly popular and are often used by candidates during the recruitment process. While these tools can be helpful for checking spelling and grammar, we strongly encourage you to Be Yourself.
We want to see your authentic self by hearing your unique voice and genuine experiences.
As you prepare for your interviews, remember to answer questions in your own words, sharing your true experiences. At Direct Line Group, we believe in Owning It
and Winning Together,
and your authentic perspective is what will help us determine if you’re a great fit for our team!
#J-18808-Ljbffr
