Homeless Intervention and Prevention Manager
Location:
Croydon Council, Housing Directorate Grade:
16 Type:
Full-Time, Permanent Hours:
36 hours per week Reports to:
Head of Homelessness and Assessments Croydon is a diverse borough, and our vision is to create great homes, places, and communities to enhance life opportunities. As part of our vision to transform housing services, the Housing Needs & Homelessness Service has been redesigned. Our ambition is to create a service which is fair and accessible, where residents are active participants in their journey towards finding a settled home. If you are passionate about tackling homelessness in Croydon, improving services for residents, and working in a fast-paced and rewarding environment, come and join our management team. About the role: To ascertain the housing need (in public and private sectors of the community) and provide coherent preventative strategies. Ensure the provision of high-quality services to customers by leading and motivating the team and embedding a culture of excellent customer service that delivers great community outcomes. Ensuring all homeless intervention, prevention, and assessment functions meet legal requirements. Directing the Service, ensuring it is managed effectively to deliver excellent customer service that meets demand, demonstrates best practices, uses resources, and provides value for money. About you: Extensive working knowledge and application of legislation impacting delivering a homelessness intervention prevention service and making improvements within a cost-reduction model. Experience in the preparation of housing policies and strategies. Ability to lead and develop a multi-disciplinary team to deliver excellent customer service in a high-pressure environment. Experience in the discharge of duty under homelessness legislation including s188 duties. Ability to work in a collaborative way to transform service delivery including the ability to manage stakeholder relationships. Experience working effectively with elected Members and in partnership with other agencies, including the voluntary sector and private landlords. Why join us: Inclusive Culture:
Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive. Career Development:
We invest in our staff and support their development. Generous Benefits Package:
Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and the option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7. Family Friendly Provisions:
Generous maternity leave and family leave provisions. Work Life Balance:
Options for flexible and agile working options in line with service demand. Make a Difference:
Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management. At Croydon, relationships matter and we are about strong partnerships and working together to make lasting positive change. Application Closing Date: 24th Jan 2025 Assessment Centres: Week commencing 3rd February 2025 Equal Opportunities and Safeguarding Statement: Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
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Croydon Council, Housing Directorate Grade:
16 Type:
Full-Time, Permanent Hours:
36 hours per week Reports to:
Head of Homelessness and Assessments Croydon is a diverse borough, and our vision is to create great homes, places, and communities to enhance life opportunities. As part of our vision to transform housing services, the Housing Needs & Homelessness Service has been redesigned. Our ambition is to create a service which is fair and accessible, where residents are active participants in their journey towards finding a settled home. If you are passionate about tackling homelessness in Croydon, improving services for residents, and working in a fast-paced and rewarding environment, come and join our management team. About the role: To ascertain the housing need (in public and private sectors of the community) and provide coherent preventative strategies. Ensure the provision of high-quality services to customers by leading and motivating the team and embedding a culture of excellent customer service that delivers great community outcomes. Ensuring all homeless intervention, prevention, and assessment functions meet legal requirements. Directing the Service, ensuring it is managed effectively to deliver excellent customer service that meets demand, demonstrates best practices, uses resources, and provides value for money. About you: Extensive working knowledge and application of legislation impacting delivering a homelessness intervention prevention service and making improvements within a cost-reduction model. Experience in the preparation of housing policies and strategies. Ability to lead and develop a multi-disciplinary team to deliver excellent customer service in a high-pressure environment. Experience in the discharge of duty under homelessness legislation including s188 duties. Ability to work in a collaborative way to transform service delivery including the ability to manage stakeholder relationships. Experience working effectively with elected Members and in partnership with other agencies, including the voluntary sector and private landlords. Why join us: Inclusive Culture:
Join a team that values diversity and is committed to creating a supportive work environment where all staff can thrive. Career Development:
We invest in our staff and support their development. Generous Benefits Package:
Enjoy a comprehensive benefits package, including a Local Government Pension Scheme with an average employer contribution of 20%, up to 31 days of annual leave (eligibility criteria apply) in addition to Bank Holidays and the option to purchase more, a commitment to your well-being and work-life balance with access to the confidential and free Employee Assistance Programme 24/7. Family Friendly Provisions:
Generous maternity leave and family leave provisions. Work Life Balance:
Options for flexible and agile working options in line with service demand. Make a Difference:
Be part of a council that is dedicated to improving the lives of its residents through effective and compassionate housing management. At Croydon, relationships matter and we are about strong partnerships and working together to make lasting positive change. Application Closing Date: 24th Jan 2025 Assessment Centres: Week commencing 3rd February 2025 Equal Opportunities and Safeguarding Statement: Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
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