To provide an excellent service to all residents and customers who present, apply, or are referred to the service by offering high standards of customer care at all times, acting with integrity and courtesy, and adhering to service and corporate standards;
To assess, administer and make decisions on the outcome of individual homelessness applications under Part VII of the Housing Act 1996 (as amended); accepting, refusing or ending duties as appropriate in accordance with statute, case law, the facts of each case, operating best practice as set out in the Homelessness Code of Guidance and other relevant guidance, using case law and policy as appropriate;
To ensure legal compliance with the relevant legislation by issuing all notifications and decisions correctly and on time;
To provide appropriate advice and assistance to all applicants who are homeless or in housing need, and to maximise the resources and opportunities available to prevent homelessness wherever possible.
To work directly with members of the public as required.
In-depth knowledge of the Homelessness Reduction Act is essential. Ability to communicate well face to face, by phone and email. Some visits to other facilities such as Job Centre + and Family Hubs will be required.
This is a full time role on a temporary basis.
If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to
Beth@essentialemploy.co.uk
quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared. Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage. You can also follow us at Twitter/Facebook/LinkedIn or via our website
www.essentialemploy.co.uk .
#J-18808-Ljbffr
Beth@essentialemploy.co.uk
quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared. Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage. You can also follow us at Twitter/Facebook/LinkedIn or via our website
www.essentialemploy.co.uk .
#J-18808-Ljbffr
