Homeownership officer

·
Full time
Location: London
· ·
Category:
We have a new vacancy with a housing partnership based West of London for a Homeowner Advisor on a fixed term contract for 12 months (maternity cover) paying ££34,994 per annum.

As part of our Homeowner team, you’ll use your technical knowledge to manage complex queries and cases quickly and brilliantly, consistently delivering a fantastic experience to support our homeowners so we deliver first class service for every project, home and customer, every time.

In the role you will * Investigate and resolve lease-related queries quickly and accurately.

* Ensure observations are responded to as part of the section 20 consultation process.

* Work with solicitors to find solutions to complex cases.

* Carry out estate visits to support homeowner customers with enquiries and issues.

* Work collaboratively with colleagues across the business to make sure queries are resolved effectively.

* Contribute to the team management of our portfolio of properties with managing agents.

* Ensure prompt arrears recovery by proactively managing the accounts of our leaseholders and shared owners * Use CRM to manage cases and resolve queries effectively.

* Work collaboratively with the finance team to support service charge management and recovery.

* Support shared owners by managing resales and staircasing transactions, being an expert in this field.

* Be brilliant at the basics, knowing your role, your systems, your service and your customers inside out.

* Remain curious to bring fantastic new ideas to your role which stretch you and improve the customer experience.

Essential Experience required * Housing and leasehold management and shared ownership properties.

* Dealing with the section 20 consultation process.

* Supporting homeowners with enfranchisements, deeds of variation, lease extensions, service charge recovery and leasehold legal disputes & resolutions.

Desirable * Experience of First Tier Tribunal hearings and other legal casework.

* A proven track record of delivering excellent customer service with a ‘customer first’ approach.

* Experience of managing leasehold arrears

Recent Jobs

London (On site) · Full time

Are you a smart, driven professional who takes pride in making a difference in local communities? Turner & Townsend’s Real Estate division is experiencing significant growth and we’re looking for an experienced industry professional with health project experience to join our high-performing and collaborative Project Management team. Why Join Us? Impactful Work: Contribute to social [...]Read More... from Assistant Project Manager – Healthcare See details

Chasetown (On site) · Full time

My client, Autosmart International are a manufacturing success story! Site Operations Manager – leading fast-paced manufacturing and warehousing About Our Client Autosmart International is a manufacturing success story, leading the field in vehicle cleaning products. We are the No.1 choice of automotive trade customers across the UK. We have doubled in size in the last [...]Read More... from Site Operations Manager See details

London (On site) · Full time

CSS are looking for an experienced duty officer to join our client’s team who are a local council responsible for all areas within the Tendering district. Working hours: All shifts are 8 hours long with various start times available: Monday to Friday – start times between 6AM – 3PM Saturday & Sunday – 6AM – [...]Read More... from Duty Officer See details