A fantastic opportunity has emerged for a Homeownership Team Leader to join one of Adecco's most improved public sector clients in a full time (35 hours each week, Monday to Friday), permanent role paying 36,200 per annum.
Based in Epsom in Surrey, you will line manage and coordinate the day-to-day work of the Homeownership Officer/s and Homeownership Administrator primarily in the Epsom office but may be required to travel to Tunbridge Wells in Kent on occasion, so a car driver and owner is essential for this post. This role is hybrid working, so a minimum of two days in the office each week.
You will be required to provide a professional housing management service to the homeownership portfolio ensuring obligations of the leases/transfers and the statutory obligations of the applicable Acts are met. You will also need to deal with all other associated issues with homeowners, as well as:
Line manage and provide guidance on the day-to-day activities of the office Homeownership Team.
Carry out regular 1-1's and performance appraisals.
Monitor performance and where necessary, put plans in place to improve performance.
Work collaboratively with the Homeownership Manager in developing and delivering plans to improve the service and to regularly review working practices, policies, procedures and processes.
Promote a culture of working together across all company departments to deliver a coordinated and seamless service for customers.
Ensure compliance with any relevant legislation or regulations and maintain up-to date knowledge of best practice.
Monitor the housing/estate management service for shared owners, leaseholders, and freeholders.
Advise on and deal with leasehold property issues relating primarily to the Epsom leasehold properties, including shared owners and freeholders, but may include the wider company properties.
Be involved with the service charge setting, the administration process for collection and the recovery of rent and service charge arrears, ensuring legal obligations are met.
Work with other departments, in particular with Finance, Asset Investment, Development and Contracts & Compliance in the consultation of leaseholder's preparation and administration of Section 20 notices, sinking funds, ground rents, service charge budgets and accounts.
Work with Asset Investment and Contracts & Compliance teams to ensure stock condition survey and planned & reactive works are carried out in accordance with lease requirements.
Monitor the quality of leasehold services provided by the company, particularly regarding estate services.
Be responsible for the management of and achieving best value from external contracts such as management agreements provided by 3rd parties.
Liaise with solicitors, lenders and other professionals as needed with regards to leasehold issues and the recovery of rent and service charge arrears from lenders.
Provide accurate data, write appropriate reports and correspondence and make recommendations to the Homeownership Manager as required.
Be aware of and promote best practice in leasehold management.
Undertake appropriate estate and housing management inspections as any situation requires, liaising with other parts of the organisation and external agencies if applicable, ensuring the Homeownership Manager is involved/updated as appropriate.
Assist the New Business/Development Team when requested in relation to leasehold management issues/charges around the design and setting up of new schemes.
Please note, experience of managing leasehold or shared ownership housing, as well as a team, is essential for this role. Only car drivers (with their own vehicle) and candidates who feel they meet the above criteria need apply for this role.
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