Horticulture Customer Advisor

Our Horticulture Customer Advisors play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards. Responsibilities Deliver inspirational gardening standards through excellent standards and service. Drive sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership. Offer a helping hand with customer queries through high-quality product knowledge including indoor and outdoor plants, machinery, and core gardening. Work with your team to ensure the department is kept to a high standard. Work on the shop floor and other areas of the store as required, which may include stock handling, cash handling, till work, deliveries, stock control routines, and restaurant service - an ideal opportunity to gain more skills and experience. Who we are looking for Passion for delivering a great customer experience, serving everyone with a smile. Experience in a customer-facing role and a passion for plants. Ability to lift heavy objects to support larger store projects. Ability to work well within a team, build relationships, and celebrate success. Timeliness and professionalism, bringing a hardworking attitude. Eager to learn new skills and gain new experiences. Demonstrate our values at all times - we're one team, getting better every day. We bring a smile. We live and breathe gardens. We make it work for our customers. What we offer Generous annual leave entitlement with flexibility in using holidays. Generous uncapped discount across our stores, including 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls. Access to Wagestream for financial wellbeing, allowing access to earnings ahead of payday, savings for the future, and financial advice. Access to Retail Trust for confidential support, virtual GP, free counselling service, and discounted retail rewards through our employee wellbeing platform. Access to Dobbies Academy for continued development through our eLearning platform and development programmes. A thriving culture; the Dobbies team is passionate, diverse, and committed to making it work for our customers. About us At Dobbies, we’re proud to have a history dating back to 1865. Founded by James Dobbie, we’re the UK’s largest garden centre retailer, with 3,800 colleagues and 77 stores, including six Little Dobbies and a Central Support Office near Edinburgh. Our passion for gardens and plants is what makes us special. In our stores, we showcase this through our own brand and branded products, concession partners, and services. We have something for every season, occasion, and style of garden, both outside and in. Many of our stores also feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. At Dobbies, we champion garden living all year round and offer a calendar of events and experiences that bring people and communities together. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves every day, to share their wins and celebrate success. Together, we make it work for our customers.

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