At Linnaeus, we truly value our Associates. If you are considering moving on from your current role or looking to challenge yourself in a new opportunity, we would love to see what we may have for you within the family, so don't hesitate to reach out.
All applications are handled with confidentiality.
We have an exciting opportunity for a Hospital Director at our renowned North West Veterinary Specialists team (NWVS) as our current Hospital Director has been promoted internally. We are proud to share with you the endless possibilities for internal transfers across Linnaeus and associated groups within the Mars family such as Antech and Anicura.
We are proud to be home to a team of highly qualified colleagues across the widest range of clinical disciplines supported by incredible non-clinical teams.
The Hospital Director position has potential for career progression in a growing business leading within the Veterinary industry both within the UK and globally as part of Mars Veterinary Health.
This is a key leadership, strategic, and operational position. You will be responsible for all aspects of performance of the Referral Hospital business, leading and line managing your Hospital SLT, working in close collaboration with business partners and other stakeholders. You will report to the Regional Operations Director for North and Midlands and take responsibility for the continued delivery and growth in performance of NWVS.
In this key role, you will lead the Hospital SLT and the wider Hospital team on the delivery of strategic initiatives to ensure the Hospital achieves clinical excellence, enhances the client experience, strengthens team development, well-being, and engagement whilst delivering the annual business performance across all operational elements including quality, people, finance, growth, customer experience, and sustainability.
Main purpose & goals
Drive excellence of clinical quality within NWVS. Delivery of the Linnaeus strategy, annual business plan, and budget for your Referral Hospital. Provide inspiration and motivational leadership for your Hospital team, leading, coaching, and developing your SLT direct reports. Drive engagement across your teams, actively promoting well-being, equality, diversity, and inclusion. Deliver and contribute to the development of strategic initiatives to drive clinical quality, commercial growth, and delivery of our sustainability goals. Promote and contribute to collaborative, efficient ways of working between functional pillars of the Referral Hospital. Be an ambassador for Mars Veterinary Health, Linnaeus, your Referral Hospital, and the veterinary industry. Key Responsibilities
To be responsible for the delivery of Hospital strategy, business performance, and P&L. Providing hands-on leadership, development, and coaching of the Hospital SLT and line management of the senior team. Delivery & development of the highest quality clinical services, achieved through the involvement of your clinical and non-clinical teams and other key stakeholders, and promoting clinical research. Delivering the agreed service elements within the operating plan, demonstrating commercial focus, a structured approach, intelligence, energy, and enthusiasm. Ensuring that the performance of the Hospital is efficient such that performance is delivered within budget. Delivering clear Key Performance Indicators, both quantitative and qualitative in order to inform decision-making for future growth. Sharing in our passion for ‘Making a Better World for Pets’ always striving to improve the patient and client (patient owner) experience through the Hospital team. Working closely with the senior team and other site leaders to implement a robust clinical framework which will continually improve the clinical outcomes of the animals under your care. Working in partnership with your HR manager & HR Business Partner to support and deliver a robust people plan for the Hospital which addresses associate engagement, talent management, retention and attrition, and well-being. Working closely with the Marketing Manager and Business Relationship Manager in order to promote and facilitate the referral of cases to the Hospital. Ensuring that the referral process is robust and efficient, exceeding the expectations of referring vets and delivering market-leading customer service. Openly sharing best practice with your peers to enable the wider group to continually benefit, and being responsible for the cascade of information through the Hospital team. Being responsible for the management and positive development of a range of internal operational relationships in support of mutually beneficial approaches and synergies. Ensuring the maintenance of compliance on Health & Safety, property, and maintenance of the Hospital through the Operations Manager & Facilities Manager and other internal and external stakeholders. Actively promoting a positive attitude to maintain health & mental well-being in the workplace. Leading from the front demonstrating the values & behaviours of Linnaeus and Mars Veterinary Health. Contributing to and participating in the periodic reporting of business performance to the Linnaeus Executive along with the Operations Director and business partners. Person Specification
Desirable Experience
Minimum of 5 Years’ experience of leading and developing successful teams in a multi-disciplinary, multi-functional setting. Multi-functional experience in areas such as finance, marketing, HR, client experience, reception, facilities, business relationship management. Experience in B2B and B2C service delivery. The ability to analyse and interpret financial and operational information. A can-do attitude with a determination to succeed and a strong team ethos. Excellent interpersonal and organisational skills with the ability to problem solve and deliver on objectives. Project management experience. Veterinary or Healthcare experience. Marketing and/or Client Service Experience. Business Relationship Management experience. Knowledge
Strong commercial acumen with previous P&L management and accountability. Level of understanding in the principles and practices of working in a regulated healthcare profession. Knowledge of current Health & Safety legislation, and competent in Risk Assessments and Root Cause Analysis. Qualifications
Educated to degree level or equivalent work experience 5+ years. Business/management qualification level 5 or above. Coaching/Leadership qualification. Chartership (e.g. ACCA, CIMA, CMI, CIPD). Skills & abilities
Excellent communication skills with associates at all levels. Strong influencer and inspirer. Excellent decision maker. Ability to work under pressure and deal with any situation in a calm manner. Strong analytical and reporting skills – ability to interpret & present multiple forms of data. Excellent time and priority management. Effective team leader. Able to work collaboratively with key stakeholders, both internal and external to the business. Resilient with good self-management and the ability to manage emotions. Inclusive approach to all interactions. Other qualities
Full UK Driving Licence and ability to travel nationally as required. Health & safety
It’s important that all roles within Linnaeus understand our Health & Safety principles and continually enforce and embrace the need for compliance. Applications close at midnight on Wednesday 4th December 2024.
#J-18808-Ljbffr
Drive excellence of clinical quality within NWVS. Delivery of the Linnaeus strategy, annual business plan, and budget for your Referral Hospital. Provide inspiration and motivational leadership for your Hospital team, leading, coaching, and developing your SLT direct reports. Drive engagement across your teams, actively promoting well-being, equality, diversity, and inclusion. Deliver and contribute to the development of strategic initiatives to drive clinical quality, commercial growth, and delivery of our sustainability goals. Promote and contribute to collaborative, efficient ways of working between functional pillars of the Referral Hospital. Be an ambassador for Mars Veterinary Health, Linnaeus, your Referral Hospital, and the veterinary industry. Key Responsibilities
To be responsible for the delivery of Hospital strategy, business performance, and P&L. Providing hands-on leadership, development, and coaching of the Hospital SLT and line management of the senior team. Delivery & development of the highest quality clinical services, achieved through the involvement of your clinical and non-clinical teams and other key stakeholders, and promoting clinical research. Delivering the agreed service elements within the operating plan, demonstrating commercial focus, a structured approach, intelligence, energy, and enthusiasm. Ensuring that the performance of the Hospital is efficient such that performance is delivered within budget. Delivering clear Key Performance Indicators, both quantitative and qualitative in order to inform decision-making for future growth. Sharing in our passion for ‘Making a Better World for Pets’ always striving to improve the patient and client (patient owner) experience through the Hospital team. Working closely with the senior team and other site leaders to implement a robust clinical framework which will continually improve the clinical outcomes of the animals under your care. Working in partnership with your HR manager & HR Business Partner to support and deliver a robust people plan for the Hospital which addresses associate engagement, talent management, retention and attrition, and well-being. Working closely with the Marketing Manager and Business Relationship Manager in order to promote and facilitate the referral of cases to the Hospital. Ensuring that the referral process is robust and efficient, exceeding the expectations of referring vets and delivering market-leading customer service. Openly sharing best practice with your peers to enable the wider group to continually benefit, and being responsible for the cascade of information through the Hospital team. Being responsible for the management and positive development of a range of internal operational relationships in support of mutually beneficial approaches and synergies. Ensuring the maintenance of compliance on Health & Safety, property, and maintenance of the Hospital through the Operations Manager & Facilities Manager and other internal and external stakeholders. Actively promoting a positive attitude to maintain health & mental well-being in the workplace. Leading from the front demonstrating the values & behaviours of Linnaeus and Mars Veterinary Health. Contributing to and participating in the periodic reporting of business performance to the Linnaeus Executive along with the Operations Director and business partners. Person Specification
Desirable Experience
Minimum of 5 Years’ experience of leading and developing successful teams in a multi-disciplinary, multi-functional setting. Multi-functional experience in areas such as finance, marketing, HR, client experience, reception, facilities, business relationship management. Experience in B2B and B2C service delivery. The ability to analyse and interpret financial and operational information. A can-do attitude with a determination to succeed and a strong team ethos. Excellent interpersonal and organisational skills with the ability to problem solve and deliver on objectives. Project management experience. Veterinary or Healthcare experience. Marketing and/or Client Service Experience. Business Relationship Management experience. Knowledge
Strong commercial acumen with previous P&L management and accountability. Level of understanding in the principles and practices of working in a regulated healthcare profession. Knowledge of current Health & Safety legislation, and competent in Risk Assessments and Root Cause Analysis. Qualifications
Educated to degree level or equivalent work experience 5+ years. Business/management qualification level 5 or above. Coaching/Leadership qualification. Chartership (e.g. ACCA, CIMA, CMI, CIPD). Skills & abilities
Excellent communication skills with associates at all levels. Strong influencer and inspirer. Excellent decision maker. Ability to work under pressure and deal with any situation in a calm manner. Strong analytical and reporting skills – ability to interpret & present multiple forms of data. Excellent time and priority management. Effective team leader. Able to work collaboratively with key stakeholders, both internal and external to the business. Resilient with good self-management and the ability to manage emotions. Inclusive approach to all interactions. Other qualities
Full UK Driving Licence and ability to travel nationally as required. Health & safety
It’s important that all roles within Linnaeus understand our Health & Safety principles and continually enforce and embrace the need for compliance. Applications close at midnight on Wednesday 4th December 2024.
#J-18808-Ljbffr
