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Job Description
Delta Hotels by Marriott Tudor Park
is seeking a highly motivated and strategic Hotel Manager to lead the team at this beautiful hotel, golf & country club located right in the heart of the Garden of England, nestled in the Kent countryside. The Role: As Hotel Manager, you will find yourself right in the heart of things. You will play a crucial role in ensuring a seamless guest experience, driving associate engagement whilst maximising the hotel's profitability. You will focus on developing and delivering effective strategies to maximize revenue, guest and associate satisfaction, and deliver on our brand service and standards. You will monitor quality and service standards whilst encouraging the team to be creative and deliver memorable and unique experiences for our guests. You will be responsible for, but not limited to: Support and focus team to deliver memorable guest experiences which support in driving Intent to recommend scores. Monitor and analyze guest satisfaction survey results, recognize and reward positive feedback and address issues with departments as necessary. Ensure all guest complaints are resolved in a timely manner and logged correctly. Empower employees to provide excellent customer service experiences. Work alongside Finance Manager to review payroll, purchases, sales and revenue forecasts to ensure these are in line with budget and put in place controls where necessary. Manage internal, external and regulatory audit processes and ensure compliance with Standard Operating Procedures (SOPs), verifying that hotel policies are administered fairly and consistently. Recruit, train and develop Heads of Departments and support with the development of associates who aspire to grow their career. Comply with hotel security, fire regulations and all health and safety legislation. Our Ideal Candidate: You will be a successful Hotel Manager looking for a new challenge or an experienced Operations Manager or Assistant Manager looking to take their next career step. You will have a proven track record in a similar role within a hotel environment along with experience in coaching and developing team members. You will have a warm people-oriented demeanor, a gift for paying attention to the smallest details, and a positive outlook and outgoing personality. Perks you deserve: We'll support you in and out of the workplace by offering: Free Access to the Leisure facilities, because your wellbeing is important. Discounted rounds of golf and use of the driving range. Free meals at work. Free enrolment of Perks at Work - Access to unlimited deals from retailers to restaurants to cinemas and more. Hotel room discounts for you and friends and family. 23 days holiday increasing with service. Annual Performance Review pay. Cycle to work scheme. Pension & Life Assurance. Employee Assistance Program. Comprehensive Training and Development program. Company Pension scheme, we match your contributions up to 6%. Private Medical Cover. This role offers a competitive annual salary as well as an annual bonus plan allowing you to earn between 15 and 25% of your salary. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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is seeking a highly motivated and strategic Hotel Manager to lead the team at this beautiful hotel, golf & country club located right in the heart of the Garden of England, nestled in the Kent countryside. The Role: As Hotel Manager, you will find yourself right in the heart of things. You will play a crucial role in ensuring a seamless guest experience, driving associate engagement whilst maximising the hotel's profitability. You will focus on developing and delivering effective strategies to maximize revenue, guest and associate satisfaction, and deliver on our brand service and standards. You will monitor quality and service standards whilst encouraging the team to be creative and deliver memorable and unique experiences for our guests. You will be responsible for, but not limited to: Support and focus team to deliver memorable guest experiences which support in driving Intent to recommend scores. Monitor and analyze guest satisfaction survey results, recognize and reward positive feedback and address issues with departments as necessary. Ensure all guest complaints are resolved in a timely manner and logged correctly. Empower employees to provide excellent customer service experiences. Work alongside Finance Manager to review payroll, purchases, sales and revenue forecasts to ensure these are in line with budget and put in place controls where necessary. Manage internal, external and regulatory audit processes and ensure compliance with Standard Operating Procedures (SOPs), verifying that hotel policies are administered fairly and consistently. Recruit, train and develop Heads of Departments and support with the development of associates who aspire to grow their career. Comply with hotel security, fire regulations and all health and safety legislation. Our Ideal Candidate: You will be a successful Hotel Manager looking for a new challenge or an experienced Operations Manager or Assistant Manager looking to take their next career step. You will have a proven track record in a similar role within a hotel environment along with experience in coaching and developing team members. You will have a warm people-oriented demeanor, a gift for paying attention to the smallest details, and a positive outlook and outgoing personality. Perks you deserve: We'll support you in and out of the workplace by offering: Free Access to the Leisure facilities, because your wellbeing is important. Discounted rounds of golf and use of the driving range. Free meals at work. Free enrolment of Perks at Work - Access to unlimited deals from retailers to restaurants to cinemas and more. Hotel room discounts for you and friends and family. 23 days holiday increasing with service. Annual Performance Review pay. Cycle to work scheme. Pension & Life Assurance. Employee Assistance Program. Comprehensive Training and Development program. Company Pension scheme, we match your contributions up to 6%. Private Medical Cover. This role offers a competitive annual salary as well as an annual bonus plan allowing you to earn between 15 and 25% of your salary. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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